Note fondée sur 49 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,4 Service et personnel
1,4 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 nov. 2024
I will be getting my money back. The kids on Travelocity do not match the place. They say queen beds, but they are full. Absolutely disgusting place. Toilet had pee still in it, sink wasn’t clean, furniture is ripped and 50 years old, sheet might as well been made of paper, no tv, no internet, and the lights didn’t work. Not to mention outdoor lighting wasn’t working and you had to check in at the counter of a gas station. Absolutely unsafe place. Might as well run prostitutes out of it. Places like this is why the second amendment exist and open carry. Good luck staying here if you do t have a weapon with you. We left and they would t give our money back. I will be reporting them to the health department in that area.
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced during your stay with us. Our team is committed to providing a comfortable and enjoyable experience for all our guests. We deeply regret falling short of your expectations and appreciate your understanding.
If you require any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Place was closed. No power
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your feedback with us. We apologize for the inconvenience you faced during your stay. We understand that having a closed place and no power can be frustrating.
At OYO, we strive for excellence and ensure that our properties are well-maintained and provide all necessary amenities. We apologize for falling short in this instance.
Please be assured, we have taken note of your concerns and will address them with the property management to avoid such issues in the future.
If you need any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your review with us. We apologize for any inconvenience you may have experienced during your stay. Our team at OYO Rooms strives to provide exceptional service to all our valued guests.
We appreciate your feedback and will make sure to address the issues you mentioned. If there's anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com.
We value your support and hope to have a chance to serve you better in the future.
Best regards,
Team OYO
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Our team always strives to deliver exceptional service, and we understand the importance of following rules and guidelines to ensure a comfortable stay for all our guests.
If you have any specific concerns or need further assistance, please feel free to reach out to our team at guestsupport.na@oyorooms.com. We are here to help and will do our best to address any issues you may have.
We appreciate your support and hope to have the opportunity to welcome you again in the future.
Warm regards,
Team OYO
par un voyageur
RUN and RUN FAST! Do not stop at this place!!!!!!!
Publié le 27 sept. 2024 sur HotelsWorst room I have ever seen in my entire life. No TV, 1 out of 4 locks on the door was operable. Reserved 2 beds-only had 1. Dirty, disgusting, and dreadful! Will NEVER EVER be back. I’d sleep in my car first. Place should be condemned!!
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused during your recent stay. We assure you that this isn't the experience we want our guests to have.
Kindly note that we have forwarded your concerns to the concerned team for immediate action. Our team will address the issues you mentioned about the lack of TV, locks, and cleanliness. We appreciate your patience while we work on improving our services.
If you would like to discuss this further or require any assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. We are always here to help you.
Thank you for bringing this to our attention.
Warm regards,
Team OYO
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Rooms were not ready at 7pm on day of check in. Once they were ready we had no keys a staff person came to the room to let us in. Neither room had a phone, one room had no TV the other one had a TV, it would turn on but would not change channels. One room had no towels and the toilet was very slow to flush. Not a good experience!!
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest, we apologize for the inconvenience caused at check-in and for the issues you faced during your stay. This is definitely not the experience we aim to provide. We have taken note of your concerns and will address them immediately to ensure a better stay for our future guests. If you need any further assistance, please reach out to us at guestsupport.na@oyorooms.com. Thank you for bringing this to our attention. Team OYO.
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Not safe at all
Commentaires de Gestion de l’hôtel
14 août 2024 par Joey, Gestion de l’hôtel
Apologies for the inconvenience caused, Javan! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Joey
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Good
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Good
