Ratings based on 49 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 12, 2024 on Expedia
We had to families in 2 different rooms in Tower 2 (the best one). We had a 2-bedroom suite on the 15th floor facing the ocean. It was very spacious and generally clean. However we found a group of tiny ant-like bugs in one of the room’s closet. Housekeeping came to clean them out. The next morning, there was another group of any-like bugs on a bed. Housekeeper Ng came immediately to change the bedding. Everything was fine after.
The staff’s English proficiency is not very good. The front desk had about 4 ppl but only one girl had slightly better English. The other 3 attendants were standing around listening. The bell boys also had some confusion with our luggages.
The resort in general has a good view and is in a good location. There is a nice hiking trail beside the resort.
Comment from Hotel Management
Dec. 3, 2024 by Flamingo Cat Ba Management team., Hotel Management
Dear valued guest ,We sincerely appreciate your choice of Flamingo Cat Ba for your recent vacation, and we are grateful for your kind feedback. It is our pleasure to learn that your stay was a source of utmost satisfaction, especially the hospitality of our dedicated team.We are committed to maintaining the high standards that contributed to your positive experience. Thank you for your valuable feedback, and we hope to have the pleasure of welcoming you back to Flamingo Cat Ba in the future. Warm regards,
by A traveller from Sherwood
Posted Aug. 1, 2024 on Expedia
Excellent staff. Great room. Beach area gets very crowded in the morning and evening, but otherwise a great place and easy walk into town
Comment from Hotel Management
Dec. 3, 2024 by Flamingo Cat Ba Management team., Hotel Management
Dear valued guest ,We sincerely appreciate your choice of Flamingo Cat Ba for your recent vacation, and we are grateful for your kind feedback. It is our pleasure to learn that your stay was a source of utmost satisfaction, especially the hospitality of our dedicated team.We are committed to maintaining the high standards that contributed to your positive experience. Thank you for your valuable feedback, and we hope to have the pleasure of welcoming you back to Flamingo Cat Ba in the future. Warm regards,
by A traveller
Posted Jun. 13, 2024 on Expedia
The outdoor pool on the first floor at the second building is a quite dangerous with the level of steep steps instead of stairs. I fell a few times trying to find where the next step is. Also in the pool made out of the little stone is sharp, my knee got scraped on it and I was hurt and was bleeding.
Comment from Hotel Management
Jul. 8, 2024 by Duty Manager, Hotel Management
Dear Valued Guest Phong,Thank you for taking the time to share your experience at Flamingo Cat Ba. It's disappointing that the outdoor pool experience did not match your expectations. We will surely pass on your feedback to the rest of our team who can make your visit more memorable if you can give us a chance to welcome you back in the future. Please know that we are committed to improving, and your feedback helps us, so please feel free to contact us via email: Email: uyenbtt@catbabeachresort.comBest Regards Flamingo Cat Ba Management team.
by A traveller
Posted Jun. 12, 2024 on Expedia
Comment from Hotel Management
Dec. 3, 2024 by Flamingo Cat Ba Management team., Hotel Management
Dear valued guest , We sincerely appreciate your choice of Flamingo Cat Ba for your recent vacation, and we are grateful to receive your rating. If you would like to share with us what we can improve to make your trip memorable next time please feel free to contact us.We wish all the best for you!Warm regards,
by A traveller
Posted May 28, 2024 on Expedia
Overall it was a nice property. We were however asked if we were guests at the hotel by hotel security while sitting on beach chairs near the pool. Security requested our room card as proof, which we provided. There were several other guests sitting by us and security didn’t seem to care about their status. We assumed it was because we were white and not Korean, like most guests at the hotel. Overall, it was an awkward and uncomfortable situation.
Comment from Hotel Management
Jun. 11, 2024 by Duty Manager, Hotel Management
Dear Valued Guest Wade,We appreciate the time you spent to share your experience with us.We want to first sincerely apologize for the unpleasant experience you encountered at our resortWe want you to know that incidents such as these are quite rare. It therefore causes us great concern when something like this does happen. If a positive side could be found in this, it is that your input will help us to sharpen our procedures. This will further minimize the possibility of recurrence in the future. Once again, thank you very much for your valuable comment, and looking forward to welcoming you back to our Resorts.Best Regards Flamingo Cat Ba Management team
by A traveller
Posted May 15, 2024 on Expedia
Overall the disappointing points of this property are how busy it is, the scenery is remarkable and we booked this part of our stay to be our relaxation and the quiet time and yet the hotel is loud. There apparently is 5,000 guests pretty much always fully booked across the 3 hotels which are all interconnecting so everywhere is very busy. Sometimes you could be waiting 5-10 minutes just for a lift to come. It is impossible to relax in peace, there is always loud music. The other guests also worsened our stay, children going along ringing doorbells at night and shouting in the corridors right through into the early hours.
Check in: very noisy in the reception, difficult to hear receptionists. They ask for 1 million dong per day so that you can charge things to the room. Otherwise, you obviously pay for everything up front which is ok. But they don’t allow any debit cards, just be credit.
Food: is expensive at the hotel. Just the buffet for lunch on Sunday we were told would be 550,000 VND or more each. We had the buffet breakfast included which was satisfactory, the bacon was poor quality and poorly cooked.
Lan Ha Bay Restuarant was good, we thought reasonable value for money. Our meal there came to just under 1 million dong sharing a starter and having 2 mains including steak. So potentially not a dissimilar price to the buffet!
The beds are very firm too so was not the easiest to sleep.
Comment from Hotel Management
Jun. 11, 2024 by Duty Manager, Hotel Management
Dear valued guest Daniel, We sincerely appreciate your choice of Flamingo Cat Ba for your recent holiday, and we are grateful for your kind feedback with details to express what satisfied you and what could not.We will surely pass on your feedback to the rest of our team who can make your visit more memorable if you can give us a chance to welcome you back in the future. We wish you all the best!Best Regards,Flamingo Cat Ba Management team.
by A traveller
Posted Apr. 17, 2024 on Expedia
The hotel was situated in a secluded area, separated from the rest of the town. The staff members were exceptional - they treated me like family. Every single person, from the employees on the 17th-floor bar to those at the front desk, was incredibly sweet, well-mannered, polite, and helpful. I had such a great experience that I can't wait to go back, and next time, I plan to bring along even more friends.
Comment from Hotel Management
May 8, 2024 by Duty Manager, Hotel Management
Dear Valued Guest TRINH,Thank you for taking the time to share your experience at Flamingo Cat Ba. We appreciate your detailed feedback and your satisfaction with everything during your visitPlease know that we are committed to improving, and your feedback motivates us. We will surely pass on your feedback to the rest of our team who can make your visit even more memorable in the future. See you again!Best regards,Flamingo Cat Ba Management team
by A traveller
Posted Apr. 9, 2024 on Hotels
Comment from Hotel Management
Apr. 9, 2024 by Duty Manager, Hotel Management
Dear Valued Guest chanmoon, Thank you very much for your great review.We wish you all the best and look forward to welcoming you back to our Resort in the future.Best Regards Flamingo Cat Ba Management team
by A traveller
Not for couples or solo travelers
Posted Apr. 7, 2024 on HotelsThis is a nice property with large clean rooms and it's own beach. However I would not recommend this hotel to anyone who wants a quiet relaxing time. We had an ocean view room so we were facing the beach. Children could be heard playing on the beach from 6AM -11PM, and on Sunday the beach bar was playing loud music at 8AM. There was also often children making noise in the hallways. We also had a bad meal at the only a la carte restaurant on the property. It was as if they served us leftover buffet food for steakhouse prices. The breakfast buffet was fairly good though however. To me, staying near the ocean should be relaxing and calming, which is not what you get here, so I would not come back.
Comment from Hotel Management
Apr. 9, 2024 by Duty Manager, Hotel Management
Dear valued guest Wesley, We sincerely appreciate your choice of Flamingo Cat Ba for your recent holiday, and we are grateful for your feedback. We understand that this experience with the noise from the renovation was not up to the standards that we strive to provide, and we are sincerely sorry for any inconvenience this has caused. We take all customer feedback seriously, and we are actively working to improve our services. Thank you for bringing this to our attention. It will help us improve our operations and services. Best regards,Flamingo Cat Ba Management team
by A traveller
Posted Apr. 7, 2024 on Expedia
Very good family place, kids camp was excellent, beach is terrible, buffet breakfast good, fridge. Didn’t work and they never fixed it. Good stay overall though.
Comment from Hotel Management
Apr. 9, 2024 by Duty Manager, Hotel Management
Dear valued guest Grant,Thank you for taking the time to share your experience at Flamingo Cat Ba.We appreciate your feedback and your satisfaction with the buffet breakfast, and kids camp.It's disappointing that the beach and the fridge did not match the overall experience. Please know that we are committed to improving, and your feedback helps us.Thank you for bringing this to our attention!Best regards,Flamingo Cat Ba Management team
