Note fondée sur 20 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
2,8 Service et personnel
2,8 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 janv. 2018 sur Hotels
par Steven de Calgary
Not a great Hotel
Publié le 27 juin 2016 sur HotelsWhere do I start. We arrive at the hotel and are told that we don't have a room. We told to go look somewhere else as there was nothing they could do. I told them this was unacceptable and insisted that I get a refund or a room, finally the manager started to phone another hotel. We were told that he would get us a similar room in a comparable hotel. No so, the place was a dump. Next we were told that we would have a the best room in the hotel with a sea view room the next night to make up for the inconvenience. The room was below the dining room so all night we could hear the chairs being moved as people ate their dinner and were woken at 5:30am with the same racket. As far as a ocean view, you could see it as long as you looked around the building directly in front of our window. Overall the room was not very clean and or well maintained. The hotel has an open concept to make it feel airy and spacious, however it also very noisy as you can hear guests on all floors. The front staff were good and helpful.
We love Cat Ba but we very disappointed with the hotel.
par un voyageur
예약한 방이 없다며 황당 그자체..최악의 호텔
Publié le 16 juin 2016 sur Expedia
Pour : 완전 무개념 직원..
Contre : 호텔이라 할 수도 없는 체계..
Emplacement : 최악의 호텔!!
예약 스케줄을 받은적이 없다며 방을 내어주지 않았구요..전 결국 2박을 환불도 못 받았어요!!!
호텔에서 제가 오지도 않았다고 익스피디아측에 얘기했다네요!!!
호텔 사기인지..익스피디아 문제인지...제 여행은 엉망이 되었어요!!
par un voyageur
満足できます。
Publié le 25 oct. 2015 sur Hotels従業員は皆親切でした。建物は古いですが、価格からすると十分です。
円をドンに両替してもらった際のレートが異常に悪かった。
par Vincent de Gloucester City, New Jersey, USA
Cat Ba for 2 days
Publié le 25 août 2015 sur HotelsAntiquated hotel with charm. A little out dated but the staff, especially HOA at the front desk and Lee the manager, insured our stay was nice.
Commentaires de Gestion de l’hôtel
28 nov. 2015 par huynh tran, Gestion de l’hôtel
thank for your feedback ! our staff are very friendly and warmly !
hope you come back Catba Island and choose Princes Hotel for the next time.
par Vincent de Gloucester City, New Jersey
Cat Ba City ... 1 Day is enough
Publié le 24 août 2015 sur HotelsThis hotel is located in the heart of the tourist district. The hotel is older, we stayed in a suite. The place was clean and the staff were friendly and professional, especially, HOA at the front desk & Le the manager. The area has a lot to be desired. Everything is expensive and the food places send out scouts to haul you and your money into their establishments. We hired a cab to take us to a place where the "locals" eat and we could not get service. My wife and I sat at a table for 5 minutes without a word from the staff. It was like THEY were doing us a favor. Finally we walked out.
Commentaires de Gestion de l’hôtel
28 nov. 2015 par huynh tran, Gestion de l’hôtel
thank vincent alot !
we will always change to the quality services and hope you feel satisfied when come back Princes Hotel !
par b.bowker de catba
half a star accommodation
Publié le 6 oct. 2014 sur Hotelsrestaurant had no food there was no club or spa wifi was poor so was cable tv building was noisey standard rooms are very old lots of mould an lots of bleech used to cover the smell. housekeeping were by far the worse I have experienced. beds were hard bathrooms were half completed etc.
Commentaires de Gestion de l’hôtel
4 juill. 2015 par huynh tran, Gestion de l’hôtel
- Our Hotel is changing to become perfectly , this time you have alot choise about foods and drinks
- Our Hotel is using high internet (FTTH) free everywhere
par john9876543210@aol.com de UK
Completely Dissatisfied.
Publié le 29 août 2014 sur HotelsRequested airport pickup . Nobody at airport to pick us up. Had to get taxi to get to Catba Island. When on way to ferry - driver informed us that last ferry 5 p.m. and we would not be able to get their on time, so took us to another hotel, Princess Hotel, Haiphong. The next day same driver took us on ferry to Catba Town, and the hotel. We explained to a lady on reception that we had requested airport pickup and there was no car/driver to meet us. Advised us that we could have a room for the night, but we would have to pay again. Explained this was not our fault, but theres due to not picking us up at airport. Also their hotel policy states that if for unforeseen reason cannot make hotel that night, will honour booking for next night. Showed this to Receptionist on ipad .She said we should have contacted them. Said we had tried to ring on five occasions but got no response. The receptionist had to keep having a word with her 'Engineer' as to what she should do. At one point she said they had arrived at airport at 4 p.m. to pick us up but we were not there. Pointed out that we had advised them of Flight No. and time of arrival, it being 4.20 p.m. We informed receptionist that we would not pay for a night, already paid for, and went to look for alternative accommodation.
par Lauren de Brooklyn, NY
Good value but old and dated
Publié le 13 août 2014 sur HotelsHotel is what you pay for. Close to restaurants and short walk to the beach. Rooms are very dated but are clean. Hotel staff speaks little English so it was hard to ask any questions or get any answers. Didn't appear that any other hotels in the area - besides the large resorts - would offer anything much better. Would stay again for the price. Cat ba itself is an amazing place and well worth the trip.
par Hildegunn de norge
fikk ikke rommet vi bestilte
Publié le 31 juill. 2014 sur HotelsVi hadde booket rom lang tid i forveien, men når vi kom til hotellet bekreftet de at vi hadde reservert rom, men at de hadde leid ut alle rommene. De snakker dårlig engelsk og det ble vanskelig å bli forklart og prøve å forklare selv. Endte med at vi måtte finne et annet sted.
Commentaires de Gestion de l’hôtel
28 nov. 2015 par huynh tran, Gestion de l’hôtel
thank for your feedback !
