Ratings based on 21 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jul. 21, 2024 on Hotels
Overpriced hotel with a lot of potential, but poorly planned
The pool is super small and not nearly enough for all the guests: be aware that you need to come early or late to have enough space there to relax and enjoy
We also got a mansard room, which was small and small window
Comment from Hotel Management
Jul. 22, 2024 by suhair, Hotel Management
Dear Mariya,Thank you for staying at the Botanica hotel.I was sorry to read that your experience at the hotel pool was not to your satisfaction and for that please accept my sincere apologiesIt is pity you did not notify us about your disappointment from the room, we would make every effort to offer you an alternative room.We look forward to welcome you again in the near future.Best wishes - Suhair, PA to GM
by A traveller
Posted Jul. 14, 2024 on Hotels
Comment from Hotel Management
Jul. 14, 2024 by suhair, Hotel Management
Dear GabiThank you for staying at the Botanica hotel and for rating the hotel.Looking forward to seeing you again.Bet wishes - Suhair PA to Gm
by A traveller
Posted Jul. 4, 2024 on Hotels
The rooms are small and the bathrooms sink are too small as well as the shower. Not enough light but the staff were friendly.
Comment from Hotel Management
Jul. 7, 2024 by suhair, Hotel Management
Dear Mojgan,Thank you for staying at the Botanica Hotel and for taking the time to share this review . I was sorry to read that the hosting experience did not meet your expectations. If you would have informed the staff that the room was not to your satisfaction they would have moved you to other room. We hope we will have the pleasure of welcoming you in the future.Best wishes - Suhair, PA to GM
by A traveller
Posted Jul. 2, 2024 on Hotels
Comment from Hotel Management
Jul. 4, 2024 by suhair, Hotel Management
Dear Sean, Thank you for staying at the Botanica Hotel and for taking the time to rate the hotel. I'm sorry that this is the hospitality experience you had.I would appreciate it if you would share with me what bothered you during your stay.Thank you - Suhair PA to GM
by A traveller
Posted Jun. 28, 2024 on Hotels
Comment from Hotel Management
Jun. 29, 2024 by Suhair , Hotel Management
Dear Ido,Thank you for staying at the Botanica hotel and for your feedback.We look forward to seeing again among our guests.Best regards - Suhair PA to GM
by A traveller
Awesome
Posted May 29, 2024 on HotelsEverything was perfect
Could not be better
Starting with the view the location
The staff SUPERB
the services
Hassan at room services
The bfast and its variety and healthiness and awesomeness
Everyone worked with love here absolute love
Only the spa needs to b a better 3rd company
But EVERYTHING AT THIS HOTEL WAS AMAZING
Starting with Amir at the barista Louisa
Jonathon Agatha and karam and nael Omer ido and Hazem
Malak at f&b
Aboo bassel at the housekeeping as well as Waleed
Excellent excellent experience!
Definitely recommend this hotel 💎
All were perfect
Comment from Hotel Management
Jun. 3, 2024 by suhair, Hotel Management
Dear Samha,Thank you for choosing the Botanica Hotel and for taking the time to share this heartwarming review. I will personally make sure to forward your compliments to all the staff that you mentioned. Looking forward to seeing you among our satisfied guests.Best wishes - Suhair, PA to General manager
by A traveller
Posted May 4, 2024 on Expedia
All good
Comment from Hotel Management
May 5, 2024 by suhair, Hotel Management
Dear Yael,Thank you for taking the time to review our hotel.We are delighted to read that you enjoyed your stay with us.Hope to see you very soon among our satisfied guests. Best wishesSuhair – PA General manager & Public Relations manager
by A traveller
Great Hotel bad bed
Posted Mar. 26, 2024 on HotelsThe bed was highly uncomfortable and the shower a bit small. Besides that very clean. Location was great.
Comment from Hotel Management
Mar. 26, 2024 by suhair, Hotel Management
Dear Michal,Thank you for staying at the Botanica hotel and for taking the time to review our hotel. Looking forward to seeing you among our guests in the near future.Best regards - Suhair PA to GM
by A traveller
Posted Sep. 9, 2023 on Expedia
The property is excellent in a great location. Cleanliness in all facilities rooms, lobby roof top, small swimming pool area and rooms was always evident. The breakfast was ok, nothing to complain about. The service in the dining room and housekeeping needs to improve. While rooms were properly cleaned the empty water bottles were left in the room and not replaced. We had to call housekeeping for replacement. The coffee cups in the room were very small and I recommend replacing them with regular coffee cups.
There is a daily charge for the garage as we understood the garage is independent from the hotel. The hotel is a five star and the daily price for a BB arrangement is quite high thus I recommend that the hotel management should pick up the daily garage fee which is $10 per day. This small token would resonate better with customers. Finally train staff to smile more and better service
Comment from Hotel Management
Sep. 9, 2023 by Suhair , Hotel Management
Dear Yacoub,Thank you for staying at the Botanica hotel and for the review.Your comments were forwarded to the relevant department managers in order to learn and improve.Looking forward to seeing you,Suhair - PA to GM
by A traveller
Posted Jul. 22, 2023 on Hotels
Comment from Hotel Management
Jul. 23, 2023 by suhair, Hotel Management
Dear David,Thank you for staying at the Botanica hotel and for the high rating.Looking forward to seeing you again among our guests.Best wishes - Suhair, PA to GM
