Note fondée sur 470 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 août 2024 sur Hotels
Un très bon séjour, tout le personnel est aux petits soins. Peut être un peu cher malgré tout.
Le chemin de la Gare jusqu'à l'hôtel peut se faire à pied ( une petite côte toutefois) mais attention à bien prendre le chemin de la route, et non le chemin qui traverse la forêt. Car sinon ce n'est pas un chemin pratiquable pour des valises, et Google maps montre les deux.
Commentaires de Gestion de l’hôtel
6 août 2024 par Hakone Airu, Gestion de l’hôtel
Thank you very much for staying at Hakone Airu this time. We are very happy to receive your high evaluation. We offer relaxation in a place away from the crowds of city. Our inn is located on a hill about 15 minutes walk from Hakone Yumoto Station. I think it would be difficult for foreign tourists with a lot of luggage to come walking. We recommend arriving by bus or taxi in advance. However, as you said, there are very few taxis now. This is a problem common to all tourist destinations in Japan. In that case, it would be a good idea to send your luggage from Hakone Yumoto Station to the hotel and walk there. And the view from the top of the hill is exceptional. It will soothe the fatigue of your journey. For dinner, we offer Japanese Kaiseki. Japanese kaiseki is a traditional dish that uses plenty of seafood. I understand that it is not acceptable to foreign tourists. However, what you should definitely try is the kaiseki cuisine. We also sell plans such as beef shabu kaiseki and sushi restaurant seating. The concept of our inn is Balinese style. Most of our employees are foreigners, and we also focus on hospitality. Your reviews will also motivate them. Our hotel's greatest strength is the private open-air bath in every room. You can enjoy a panoramic view of the Hakone Mountain Range, and the synergistic effect of the hot springs will help you relax your body and mind. Enjoy the hot springs to your heart's content. The guest rooms are approximately 20 square meters (11 tatami Japanese-style rooms), and are equipped with a terrace and an open-air bath. Japanese-style rooms come with futon bedding. Please note that all rooms have the same structure and are basically for 2 to 3 people. We also have many original amenities available. In addition to shampoo, treatments, and body soap, we also offer scrubs and emulsion. Please note that these are included in the price. Bedding will be prepared in the room at dinner time. (There is no bedroom, so we use Japanese-style futons.) If you need a futon, please let us know in advance.We will continue to strengthen our differentiation from other companies as a hot spring inn in Bali and strive to provide hospitality. We look forward to your next visit.
par un voyageur
Publié le 21 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Hakone Airu, Gestion de l’hôtel
Thank you for staying at our ryokan. I'm glad you enjoyed the bathroom and the hot spring. However, it seems that you were generally dissatisfied. Our ryokan is located on the top of a hill in Hakone. This means a steep climb, so we let you know in advance. If you don't believe this and walk there, you will have a hard time. That's why we're telling you this as an important message. Please understand this and make a reservation. And of course there are mosquitoes at this time of year. There will be many other insects. If you find these things unpleasant, we don't recommend staying at a hotel in Hakone. There are no facilities to completely prevent insects from entering a hotel in the mountains. You'll feel safer if you stay at a hotel in the city center. And we are strict about meal times. Because we prepare food in time with other guests to serve it at its best. Again, if you want to eat and do things at your own free time, we recommend a buffet hotel. If you don't want to be tied down by time, a ryokan that serves kaiseki meals is not for you. We would like people to stay at our hotel who fully understand our services and facilities. And we will strive to provide the best hospitality we can. Thank you.
par un voyageur
Publié le 30 sept. 2019 sur Hotels
Service impeccable dans un décor de rêve!
Commentaires de Gestion de l’hôtel
2 oct. 2019 par Hakone Airu, Gestion de l’hôtel
Thank you for staying at our hotel.
I'm happy for your best review.
Hakone has different fun depending on the season.
Please come to Hakone again.
Thank you.
par un voyageur
Publié le 22 juill. 2019 sur Expedia
Chambre superbe avec onsen privatif donnant sur la forêt. Sanitaire entièrement automatisé. Chambre confortable. Prendre le bus à l'arrivée à la gare, cela évite de grimper avec bagages une pente très raide.
Service prévenant mais un peu rigide et anxyogène. Nous n'avions pas bien compris que le dîner était un menu kaiseki. Au final pas de regret mais avec un adolescent nous aurions sans doute choisi une autre formule, quitte à chercher un autre restaurant.
Commentaires de Gestion de l’hôtel
22 juill. 2019 par Hakone Airu, Gestion de l’hôtel
Our hotel offers Kaiseki dishes.
Kaiseki is a traditional Japanese food using seafood and fish.
Japanese and Western dishes are available for breakfast.
Private hot spring is in every room.
Especially the view from the top floor is beautiful.
Please come to Hakone again.
Thank you.
par un voyageur
Féérique
Publié le 22 mai 2019 sur HotelsSuite avec onsen privée sur terrasse, cadre idéal, excellent service, superbe prestation, nous ne pouvions rêver mieux pour notre
voyage de noce
Commentaires de Gestion de l’hôtel
22 mai 2019 par Hakone Airu, Gestion de l’hôtel
Merci d'avoir séjourné dans notre hôtel.
S'il vous plaît venez à Hakone à nouveau.
Merci pour la meilleure critique.
par un voyageur
Publié le 30 nov. 2024
Commentaires de Gestion de l’hôtel
1 déc. 2024 par Hakone Airu, Gestion de l’hôtel
Thank you very much for staying at our hotel. Our hotel is located on a hill about a 15-minute walk from Hakone-Yumoto Station. Therefore, the view from the rooms is very beautiful and you can relax slowly. And we have 15 rooms with private hot springs. Most of our guests are satisfied. I also think that it is our hotel's greatest strength. Opinions are divided on the food. Our hotel serves kaiseki cuisine for dinner. It is a Japanese hospitality dish that uses a lot of seafood. In the end, I think you were not satisfied with that either. If you are resistant to kaiseki cuisine, I think it would be better to refrain from making a reservation at our hotel. We understand that Japanese kaiseki cuisine is difficult for foreigners to accept, but we have devised a menu so that Japanese chefs can experience it. We hope you will enjoy the dishes that are made with seasonal ingredients and a focus on appearance. Both dinner and breakfast can be enjoyed in a private room. In addition to plans that include kaiseki cuisine, we also sell sushi dinners and steak dinners, so please consider them. There is green tea and roasted tea in the room, as well as tea and mineral water in the refrigerator.Our hotel is located in the center of Hakone and is convenient as a base for sightseeing. We are thinking about creating an environment and plans that will satisfy not only domestic customers but also overseas customers. There are various ways to enjoy Hakone depending on the season. Please come to Hakone again. Thank you.
par un voyageur
Delicious food
Publié le 30 sept. 2024 sur HotelsThe breakfast and dinner was very delicious. The meals were made freshly with quality ingredients. The room was nice, the private onsen on the balcony was nice.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hakone Airu, Gestion de l’hôtel
Thank you very much for staying at our hotel. As you said, our private hot springs are very popular. It is also our greatest strength. And our services are also very popular these days. Our ryokan has many foreign staff who can speak English and Japanese. I am studying hard so that I can provide Japanese hospitality and services to foreign tourists. Your reviews will motivate them and increase their confidence. We strive to provide better and more personalized service to each customer. All of our employees will do their best to ensure that everyone can enjoy their meals, including the presentation of the food. If you have any food allergies, please let us know in advance. We generally cannot respond to calls on the same day. note that. Our hotel is located in the center of Hakone. It is also convenient as a base for sightseeing. Hakone can be accessed by Romance Car from Shinjuku Station. There is also a Shinkansen from Odawara Station to Kyoto Station. It will also be easier to move around. Check-in is from 3 PM and check-out is at 10 AM. Please note that we will be operating with a small number of people. As you said, there is a steep slope from Hakone Yumoto Station to the hotel. There is also a public shuttle bus from the station to the hotel. We recommend that tourists with a lot of luggage take a bus or taxi.This has been announced in advance. That's because we've seen time and time again the challenges our guests face when visiting hotels. Believe please.However, since the hotel is located on top of the hill, you can see a beautiful view. Please don't forget that.Dinner time is 6pm or 6:30pm. We operate in a way that allows us to serve our food in the best possible condition. Therefore, we ask that you be sure to check in by 6:30. Hakone has a lot to enjoy in each season. There are also many attractive sightseeing spots. Please come to Hakone again. thank you very much.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hakone Airu, Gestion de l’hôtel
Thank you very much for staying at our hotel. As you said, our private hot springs are very popular. It is also our greatest strength. And our services are also very popular these days. Our ryokan has many foreign staff who can speak English and Japanese. I am studying hard so that I can provide Japanese hospitality and services to foreign tourists. Your reviews will motivate them and increase their confidence. We strive to provide better and more personalized service to each customer. All of our employees will do their best to ensure that everyone can enjoy their meals, including the presentation of the food. If you have any food allergies, please let us know in advance. We generally cannot respond to calls on the same day. note that. Our hotel is located in the center of Hakone. It is also convenient as a base for sightseeing. Hakone can be accessed by Romance Car from Shinjuku Station. There is also a Shinkansen from Odawara Station to Kyoto Station. It will also be easier to move around. Check-in is from 3 PM and check-out is at 10 AM. Please note that we will be operating with a small number of people. As you said, there is a steep slope from Hakone Yumoto Station to the hotel. There is also a public shuttle bus from the station to the hotel. We recommend that tourists with a lot of luggage take a bus or taxi.This has been announced in advance. That's because we've seen time and time again the challenges our guests face when visiting hotels. Believe please.However, since the hotel is located on top of the hill, you can see a beautiful view. Please don't forget that.Dinner time is 6pm or 6:30pm. We operate in a way that allows us to serve our food in the best possible condition. Therefore, we ask that you be sure to check in by 6:30. Hakone has a lot to enjoy in each season. There are also many attractive sightseeing spots. Please come to Hakone again. thank you very much.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hakone Airu, Gestion de l’hôtel
Thank you very much for staying at Hakone Airu this time. We are very happy to receive your high evaluation. We offer relaxation in a place away from the crowds of city. Our inn is located on a hill about 15 minutes walk from Hakone Yumoto Station. I think it would be difficult for foreign tourists with a lot of luggage to come walking. We recommend arriving by bus or taxi in advance. However, as you said, there are very few taxis now. This is a problem common to all tourist destinations in Japan. In that case, it would be a good idea to send your luggage from Hakone Yumoto Station to the hotel and walk there. And the view from the top of the hill is exceptional. It will soothe the fatigue of your journey. For dinner, we offer Japanese Kaiseki. Japanese kaiseki is a traditional dish that uses plenty of seafood. I understand that it is not acceptable to foreign tourists. However, what you should definitely try is the kaiseki cuisine. We also sell plans such as beef shabu kaiseki and sushi restaurant seating. The concept of our inn is Balinese style. Most of our employees are foreigners, and we also focus on hospitality. Your reviews will also motivate them. Our hotel's greatest strength is the private open-air bath in every room. You can enjoy a panoramic view of the Hakone Mountain Range, and the synergistic effect of the hot springs will help you relax your body and mind. Enjoy the hot springs to your heart's content. The guest rooms are approximately 20 square meters (11 tatami Japanese-style rooms), and are equipped with a terrace and an open-air bath. Japanese-style rooms come with futon bedding. Please note that all rooms have the same structure and are basically for 2 to 3 people. We also have many original amenities available. In addition to shampoo, treatments, and body soap, we also offer scrubs and emulsion. Please note that these are included in the price. Bedding will be prepared in the room at dinner time. (There is no bedroom, so we use Japanese-style futons.) If you need a futon, please let us know in advance.We will continue to strengthen our differentiation from other companies as a hot spring inn in Bali and strive to provide hospitality. We look forward to your next visit.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hakone Airu, Gestion de l’hôtel
Thank you for staying at our hotel. Our hotel is located on a hill about a 15-minute walk from Hakone-Yumoto Station. So the view from the room is extremely beautiful and relaxing. And our hotel has 15 rooms with private hot springs. Most of our guests are satisfied with them. We also think that they are our greatest strength. Opinions about the food are mixed. We serve Japanese kaiseki for dinner. It is a Japanese hospitality dish that uses a lot of seafood. We understand that it is not accepted by foreigners. However, our Japanese chefs are planning the menu so that you can experience it. We hope you will enjoy the seasonal ingredients and the appearance. Both dinner and breakfast are served in private dining rooms. In addition to plans that include kaiseki dinner, we also sell sushi dinners and steak dinners, so please consider them. Our hotel is located in the center of Hakone. It is also convenient as a base for sightseeing. We also consider environments and plans that will satisfy domestic and international guests. Hakone has different fun depending on the season. Please come to Hakone again. Thank you.