Ratings based on 266 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 9, 2024 on Hotels
by A traveller
Posted Aug. 23, 2024 on Expedia
This was the most authentic japanese stay. I am glad I stayed here but we did have a miscommunication but ended up staying in a amazing Japanese Ryokan style extra large family room (without a shower). There is a swimming pool and NO lazy river. But mid July (summer) the swimming pool was closed and completely green and the kids were dissapointed. I also would not suggest walking there with suitcases its on a hill and it's a fair way - just get a taxi for $6-$10 Us dollars for a 8min drive from Hakone-tumoto station - its a nice spot overlooking the valley. Close enough to see hakone as a great base. But the food included for dinner was amazing and a big tray of japanese style selections and they catered for the kids too. The breakfast was also very authentic and they have some western food options too. Our room came with kimonos for the whole family that you wear to the Hot Baths (main reason we booked here) so you go next door to the spa wearing your kimono and its a great quality hot bath with female and male sides as you are in your birthday suit. The kids had to be respectful but they loved the baths. We did this every day and so didnt need another shower. There were some frustrations but overall the stay was a great memory.
by A traveller
Posted Aug. 9, 2024 on Expedia
The views and quietness were amazing.
by A traveller
Posted Jul. 10, 2024 on Expedia
by A traveller
Posted Jul. 3, 2024 on Hotels
There is old building smell.
by A traveller
Posted Jun. 29, 2024 on Expedia
by A traveller
Amazing onsen hotel!
Posted Jun. 29, 2024 on HotelsI stayed here with my two small kids on the ground floor traditional room and it was awesome! The front desk stocked us with towels, and yukata for our stay. Breakfast was delicious, traditional, and the quality was great. The staff is so nice! The area is perfect for walking into town, or driving to the sites. We will def return!
by A traveller
Posted Jun. 28, 2024 on Expedia
Service is good
by A traveller from Fremont
Posted Jun. 26, 2024 on Expedia
A but farther out from Hakone-Yumoto station and rooms are a bit dated, but staff are very nice and helpful. Private family onsen was small but a great experience. On-site breakfast was much better than expected and the connected restaurant was very convenient too. Would stay again.
by A traveller
Posted Jun. 22, 2024 on Expedia
Real Japanese spa with a old fashion stile.
It’s a must if you want to experience a real Japan atmosphere
