Note fondée sur 22 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,5 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Amazing staff and location, comfortable
Publié le 26 janv. 2024 sur HotelsIt was an excellent stay. The staff and owner were super accomodating, couldnt have been nicer. Its super nice and comfy inside, with good facilities for drying gear and storing boards. The location being right next to the bus stop makes it one of the best locations in Hakuba. This is top choice accomodation if you want to snowboard in Hakuba.
Commentaires de Gestion de l’hôtel
26 janv. 2024 par Jake , Gestion de l’hôtel
Thanks so much for your kind words, it was nice to meet you, enjoy the rest of your trip.
par un voyageur
Deceptive, dirty and dangerous. Avoid
Publié le 26 févr. 2023 sur HotelsThis is the worst hotel I’ve stayed in in Japan and a very disappointing stay. First, it looks nothing like the photos. It is undergoing a renovation that is half done and seems abandoned. Hazardous chemicals are stored in the hallways. (I have photos where a large container clearly marked as hazardous and flammable is being stored in the hallway). The high staircase out front has no guard rail and is unsafe. Parts of the floors are stripped and not finished. The interior staircase is stripped and unfinished. On top of that the hotel was not very clean. The bathrooms were not up to Japan standards. The ski storage room has trash about the floor. There was no soap in the bathroom and we had to request it. The staff was the only bright spot as they were kind and helpful. But otherwise this place is not safe and poor quality.
Commentaires de Gestion de l’hôtel
26 févr. 2023 par Jake , Gestion de l’hôtel
Hi Matt thank you for your review. We are aware of the buildings condition having been dumped by our builder, we hope for his return soon. This goes for the Tiler who was admitted to hospital. It hasn’t been the greatest time of late. I wander if you could try and be a little kinder to people instead of referring to me as deceptive. It’s a very nasty thing to say about someone that has fallen victim to unscrupulous tradesman. We are doing our very best to have all the repairs he left taken care of by other contractors. As far as having dangerous chemicals lying around, a can of paint hardly qualifies as a dangerous chemical and it is fully sealed. I have reminded staff to check soap levels daily and be more thorough with cleaning. Regarding showers, we know ours aren’t Japanese, they are very nice with white granite walls and individual rooms for guests to shower privately. It’s been our experience that guest love this and actually don’t like onsen baths in hotels. I hope your enjoyed Hakuba and can now appreciate that we are working hard to restore our 2 star budget hotel. In the future please try and be kind to business's you review.
par un voyageur
Renovations currently underway
Publié le 2 févr. 2023 sur HotelsCouldn’t speak more highly off the staff - made our stay really enjoyable and were super accomodating. Good location and reasonable value. But the current condition of the hotel is nothing like the photos. We were completely surprised to find the renovations currently underway in the hotel. Then the associated inconveniences like issues with heating, plumbing, electricity and the flooring. Both my friends slipped / cut their foot on the stairs that are currently unfinished. Overall, still a very reasonable option but expect some inconvenience without any notice from the owner.
Commentaires de Gestion de l’hôtel
2 févr. 2023 par Jacob , Gestion de l’hôtel
Thank you for your review and you have said it perfectly, our hotel is not how it should be. We have been left to operate in an unfinished state by a builder that took advantage of me. Were doing our best and the staff are trying extra hard to make sure guests have a nice time still. I heard Callum showed you some secret pow! I am devastated to have to operate the hotel in this state. if I had known we had been treated this way by our contractor I would not have opened, luckily I did rock bottom pricing that put us as the most affordable hotel around. Your room is less than a dorm bed per person quad share :) Please have your friends that were injured contact my direct through our website. I’d like to make contact with them and apologise directly.
par un voyageur
Publié le 9 janv. 2023 sur Wotif
This property was so convientiently located and comfortable to stay in. Thier contintental breakfast was above and beyond and i dont know how i am going to go back to reality without my daily crossiant. The beds were super comfy and had a bar that we could access whenever we wanted. The Valley snow buses stop right out the front so we didnt have to walk too far in our snowboarding gear. Jake, the owner, was super helpful and friendly. We have already booked in for 23/24 season.
par un voyageur
Publié le 27 févr. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
5 mars 2020 par Jake, Gestion de l’hôtel
Thanks :)
par un voyageur
Publié le 19 janv. 2020 sur Hotels
All staffs there are very nice and helpful.
Commentaires de Gestion de l’hôtel
24 janv. 2020 par Jake , Gestion de l’hôtel
Thank you, we appreciate your review.
par un voyageur
Publié le 27 mai 2019 sur Expedia
par un voyageur de tochigi
Publié le 14 mars 2019 sur Expedia
日本語が通じない環境で最初は心配になりましたが、いらぬ心配でした。十二分に楽しめました。
par un voyageur
Publié le 12 mars 2019 sur Expedia
Good vibes, very helpful and nice staffs！Don't hesitate to stay here!
par un voyageur
Publié le 11 mars 2019 sur Expedia
