Note fondée sur 6 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
3,0 Service et personnel
3,0 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Poor service and attitude, would not return.
Publié le 11 déc. 2016 sur HotelsI was taken to the room, which was somewhat cramped with ever-so-slightly grubby duvets and extremely thin pillows. All acceptable problems I was prepared to deal with (as was the remote for the oddly-placed tele being dead, but that's me being picky) and I was even able to accept the fact that the shower had two settings - literally scalding (the red of my hand taking hours to go down) or too cold to use. The real problem came when I was told I could use my key on the rear door at any time, to come and go as I please: that was great as I was filming at a castle round the corner.
I returned just after 1:30am to find the rear door had been locked (a Yale lock, with the slider set so you can't use your key). I checked the front door, which was obviously also locked and checked the two fire doors I could find as well (not expecting to be able to use them), I knocked on each of them, hoping someone would notice and even tried to call in my desperation. The temperature was below zero and I couldn't get in, meaning I was left to sleep in my car and hope I didn't get ill. I used the data on my phone to send an e-mail asking them to call me when I could re-enter to collect my things and check-out.
When I was able to get back in, I had to phone to speak to someone and they refused to speak in person, kept blaming me and asked what efforts I'd made to get in, whilst repeating it's not their fault that the door was locked and refused to return my money for even that one night.
Commentaires de Gestion de l’hôtel
17 déc. 2016 par General Manager, Gestion de l’hôtel
Thank you for your review.
We were very sorry to hear you had problems accessing the building late at night. As I explained to you the door was left accessible when we closed, the same as it was the previous 2 nights you stayed.
We had no other complaints about access on the night in question when a few guests were out late.
I can assure you the duvets were clean and fresh, we use a professional outside laundry company.
The showers are all new units (6 months), there is no problem with the temperature of any of the showers.
On checking, your remote control only needed batteries which could have been obtained from us downstairs upon request.
par un voyageur
Convenient and clean
Publié le 3 nov. 2016 sur HotelsWe stayed for 2 nights. The room was spotless but very basic. Having no cook was a great disappointment. Apart from warm toast everything was cold. Although pleasant the bar was sparsely stocked. Have stayed before a couple of years ago. But would probably opt for another place in the village if we stayed again.
Commentaires de Gestion de l’hôtel
5 nov. 2016 par General Manager, Gestion de l’hôtel
Thank you for your review.
As you stated our rooms are clean, we supply tea and coffee making facilities in the room and toiletries.
It clearly states on every booking site we are on, including Hotels.com which you booked through, that the breakfast is CONTINENTAL, please read the site before you book then moan what a great disappointment it was on review sites. You also had the option of booking room only, enabling you to go to one of the numerous cafe's in the town, you chose to book CONTINENTAL breakfast.
The bar is stocked with what we sell on a regular basis in a small town.
Enjoy you stay elsewhere next time, but please actually read the information before you book to avoid a great disappointment.
par un voyageur
Cheap and clean
Publié le 25 oct. 2016 sur Expedia
Pour : Location
Contre : Didn't get a good sleep. Walls then, bed uncomfortable
Uncomfortable bed you could feel springs through mattress.
Commentaires de Gestion de l’hôtel
26 oct. 2016 par Cheap and Cheerful, Gestion de l’hôtel
Thank you for you review. We have had no complaints about the bed in your room before, in fact a few guests have remarked how comfortable it is. Unfortunately we can't do anything about the thickness of the walls.
par un voyageur de Colorado
We advise against this 'hotel'.
Publié le 9 oct. 2016 sur Expedia
Pour : Nothing! See why below. Be content with this.
Contre : They were unprepared for us. The facility advertises a restaurant which they do not have. The room faced a noisy street.
Emplacement : Hadrian's wall is within driving range.
Commentaires de Gestion de l’hôtel
17 oct. 2016 par Prepared for every guest, even th obnoxious ones, Gestion de l’hôtel
How exactly is greeting you at the door, checking you in, giving you your key and showing you to your room within a few minutes being unprepared for you?
We do not advertise on any booking site that we operate the restaurant, as explained to you we do not have a chef at the moment so don't do evening meals. Why exactly would you expect evening meals, you booked on a B&B basis and your received B&B.
The double room you had was on the third floor facing the street. Haltwhistle is a small town, not a major city, the street is hardly noisy on a weeknight apart from the expected traffic which is minimal. I suggest next time you book a B&B in a quiet rural village with no noise.
Be content with this.
par un voyageur
Publié le 26 sept. 2016 sur Hotels
Stayed there as we were on our way back from a funeral in Scotland, would stay there again
par un voyageur
Publié le 5 sept. 2016 sur Hotels
We had a friendly welcome, but were surprised to be asked to pay cash- in- advance on arrival, as there was no facility to pay by card as expected. Fortunately it was not a problem as a cash machine was close by.
The hotel has no chef at the moment, but there were plenty of eateries in town. The 'continental breakfast' was delicious.
We were able to leave the car parked safely while we took the train for a day out in Newcastle.
