Ratings based on 353 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 2, 2024 on Expedia
The hotel is a bit old and could probably use a remodel. However the hotel is clean, has a nice onsen, and the customer service was very good. My kids also enjoyed the outdoor pool the resort has. I would stay again if I visited Hamamatsu again.
Comment from Hotel Management
Aug. 5, 2024 by Grand Mercure Lake Hamana Resort & Spa Front desk, Hotel Management
Thank you very much for staying at Grand Mercure Lake Hamana Resort & Spa.We are very happy to hear that you were satisfied with your stay. We look forward to seeing you again soon.
by A traveller
Posted Jul. 30, 2024 on Expedia
They server breakfast and lunch with no food options in-between. nothing at all the closest place to get food is a 7-11 that is quite a walk away. the pool is nice but shuts down frequently for no reason. they havea ping pong room but again it is only open fro a few hours after 3pm.
therre is a lot of time with nothing do do with your kids which is not great.
Comment from Hotel Management
Aug. 5, 2024 by Grand Mercure Lake Hamana Resort & Spa Front desk, Hotel Management
Thank you very much for staying at Grand Mercure Lake Hamana Resort & Spa.We are sorry that your stay was not to your satisfaction.Our hotel does not provide lunch.Also, there will be rest periods for the pool inspection.We appreciate your understanding.We look forward to seeing you again soon.
by A traveller
Posted Jul. 28, 2024 on Expedia
Comment from Hotel Management
Aug. 5, 2024 by グランドメルキュール浜名湖リゾート＆スパ フロント担当, Hotel Management
先日はグランドメルキュール浜名湖リゾート＆スパをご利用いただきまして、誠にありがとうございました。またのお越しをスタッフ一同心よりお待ち申し上げております。
by A traveller
Posted Jul. 21, 2024 on Expedia
Excellent food on site
Comment from Hotel Management
Jul. 25, 2024 by Grand Mercure Lake Hamana Resort & Spa Front desk, Hotel Management
Thank you very much for staying at Grand Mercure Lake Hamana Resort & Spa.We are very happy to hear that you were satisfied with your stay. We look forward to seeing you again soon.
by A traveller
Posted Jul. 7, 2024 on Hotels
Comment from Hotel Management
Jul. 25, 2024 by Grand Mercure Lake Hamana Resort & Spa Front desk, Hotel Management
Thank you very much for staying at Grand Mercure Lake Hamana Resort & Spa.We are very happy to hear that you were satisfied with your stay. We look forward to seeing you again soon.
by A traveller
Posted May 26, 2024 on Expedia
Comment from Hotel Management
Jun. 20, 2024 by グランドメルキュール浜名湖リゾート＆スパ フロント担当, Hotel Management
この度はグランドメルキュール浜名湖リゾート＆スパをご宿泊いただきまして誠にありがとうございました。ご滞在にご満足いただけたようで大変嬉しく思います。またのお越しを心よりお待ち申し上げております。
by A traveller
Posted Nov. 27, 2023 on Expedia
Good for families land big room
by A traveller
Posted Oct. 26, 2023 on Expedia
Big, comfortable rooms, fantatic onsen, great breakfast., free happy hour, expensive dinners. Overall excellent
by A traveller
Posted Jul. 8, 2023 on Expedia
Check-in was easy and staff was very friendly - was able to add another room for the night for our teen kids. There was a function on in one restaurant, and according to staff, all other restaurants were unavailable. There was very little within walking distance for us to eat. Staff offered to call a cab, but cab company had a long wait time. Breakfast buffet was very good with many options.
by A traveller
Posted Mar. 6, 2023 on Expedia
We made a mistake to stay here?, it was the only place around Hamamatsu that was available
