Ratings based on 51 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.1 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 10, 2024 on Hotels
Comment from Hotel Management
Sep. 11, 2024 by Steffi, Hotel Management
Thank you very much for your great review.We hope to welcome you again.Greetings Adagio access Hamburg
by A traveller
Nice, clean and friendly staff
Posted Sep. 1, 2024 on HotelsNice and clean room - the price is a bit high but that is just the case in Hamburg
Comment from Hotel Management
Sep. 11, 2024 by Steffi, Hotel Management
Thank you very much for your nice review.We hope to welcome you again.Adagio access Hamburg
by A traveller
Posted Aug. 1, 2024 on Hotels
Comment from Hotel Management
Aug. 4, 2024 by Steffi, Hotel Management
Thank you very much for the super review.We hope to welcoming you back.Adagio access Hamburg
by A traveller
Posted Jul. 31, 2024 on Expedia
We paid premium price to stay one night and were assured that the room had air conditioning. It was stuffy and hot and turns out that there was one very small vent that blew out a trickle of air. The front desk told us they didn’t even have a fan for us! There were also empty containers of hand soap, shampoo, and shower gel, and we had to go to the front desk because he didn’t have soap to wash our hands. We stayed in one of the family rooms and the furniture was awkwardly big, so it was very hard to even navigate around the room with four people. Way over priced for the amenities and space.
Comment from Hotel Management
Jul. 31, 2024 by Steffi, Hotel Management
Hello Heidi,Thank you for leaving us a review.We are sorry if your stay did not meet your expectations.You booked your studio 2 days before arrival. Of course, the prices for just one night in high season are higher than if you book earlier, more nights or not in the summer holidays, it is the same like every where.You have received written information twice before arrival about the studio equipment and the room size from your booking provider expedia.It is clearly described there that we have a ventilation system, same of the expedia booking page.We apologize that your soap dispenser was empty.You can get a new one at reception at any time.Adagio access Hamburg
by A traveller
Posted Jul. 27, 2024 on Hotels
Comment from Hotel Management
Jul. 28, 2024 by Steffi, Hotel Management
Thank you for your wonderful feedback. We hope to welcome you back soon.Adagio access Hamburg
by A traveller from Hanover
Posted Jul. 25, 2024 on Expedia
checkout option after 11 am would be great .
free coffee, water, tea was appreciated.
laundry was appreciated but only one dryer so wait time was longer than expected. overall average property for price with good but not great customer service. employees all very nice.
Comment from Hotel Management
Jul. 26, 2024 by Steffi, Hotel Management
Thank you for your feedback. We hope to welcome you back soon.Adagio access Hamburg
by A traveller
Posted Jul. 16, 2024 on Hotels
Comment from Hotel Management
Jul. 24, 2024 by Steffi, Hotel Management
Thank you for your feedback.We hope to welcome you again.Adagio access Hamburg
by A traveller
Posted Jul. 12, 2024 on Hotels
Comment from Hotel Management
Jul. 12, 2024 by Steffi, Hotel Management
Vielen lieben Dank für Ihre positive Bewertung.Ihre Zufriedenheit ist unsere schönste Belohnung.Wir hoffen, Sie bald wiederbei uns begrüßen zu dürfen.Ihr Team vom Adagio access Hamburg
by A traveller
Posted Jun. 6, 2024 on Hotels
Comment from Hotel Management
Jul. 9, 2024 by Steffi, Hotel Management
Thanks for your great review.We hope to welcome you again.Your Team from Adagio access Hamburg
by A traveller
Posted Dec. 4, 2023 on Hotels
Comment from Hotel Management
Dec. 8, 2023 by Steffen Ruhland, General Manager, Hotel Management
Lieber Jochen,vielen Dank für Ihr Feedback, das uns sehr erfreut!Gerne haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Wir hoffen, Sie demnächst wieder begrüßen zu dürfen! Mit besten Grüßen,Steffen Ruhland, General Manager
