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JUFA Hotel Hamburg HafenCity

4.0 star property
Family-friendly 4-star hotel near Miniatur Wunderland

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Photo gallery for JUFA Hotel Hamburg HafenCity

Terrace/patio
Reception
Reception
View from property
Triple Room | Room amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • Breakfast available
  • Room service
  • 24/7 front desk

Explore the area

Map
Versmannstrasse 12/14, Hamburg, 20457
  • Hamburg Cruise Center
    ‪18 min walk‬
  • Miniatur Wunderland
    ‪19 min walk‬
  • Elbe Philharmonic Hall
    ‪3 min drive‬
  • Hamburg (HAM)
    ‪43 min drive‬

Room options

View all photos for Double Room

Minibar, in-room safe, desk, laptop workspace

Double Room

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Room amenity

Double Room

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room Single Use

Minibar, in-room safe, desk, laptop workspace

Superior Double Room Single Use

  • 22 sq m
  • Water view
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Double Room Single Use

Minibar, in-room safe, desk, laptop workspace

Double Room Single Use

  • 20 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Superior Double Room

Minibar, in-room safe, desk, laptop workspace

Superior Double Room

  • 20 sq m
  • Water view
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room

Family Room

  • 40 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Triple Room

Minibar, in-room safe, desk, laptop workspace

Triple Room

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Sofa Bed

View all photos for Junior Suite (3 Persons)

Junior Suite (3 Persons) | Terrace/patio

Junior Suite (3 Persons)

  • 22 sq m
  • Water view
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Sofa Bed

View all photos for Superior Triple Room

Minibar, in-room safe, desk, laptop workspace

Superior Triple Room

  • 25 sq m
  • Partial lake view
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Sofa Bed

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About the area

Hamburg

City center stay.Your stay at this Hamburg-Mitte hotel places you within 2 miles (3 km) of Miniatur Wunderland and Elbe Philharmonic Hall. International Maritime Museum and Dialogue in the Dark Exhibition are also within half a mile (1 km).

What's nearby

  • Hamburg Cruise Center - 18 min walk - 1.5 km
  • Miniatur Wunderland - 19 min walk - 1.7 km
  • Hamburg City Hall - 3 min drive - 2.2 km
  • Elbe Philharmonic Hall - 3 min drive - 2.3 km
  • St. Pauli Piers - 4 min drive - 3.5 km

Getting around

  • HafenCity Universität Station - 3 min walk
  • HafenCity Universität Hamburg Station - 4 min walk
  • Hamburg Airport (HAM) - 43 min drive

Restaurants

  • ‪Restaurant Hobenköök - ‬11 min walk
  • ‪Fleetschlösschen - ‬13 min walk
  • ‪Wildes Fräulein - ‬11 min walk
  • ‪Andronaco HafenContor - ‬12 min walk
  • ‪Yokohama Coffee Bar - ‬7 min walk

About this property

JUFA Hotel Hamburg HafenCity

Family-friendly 4-star hotel near Miniatur Wunderland
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 4 meeting rooms available. A terrace, an arcade/game room, and tour/ticket assistance are also featured at the family-friendly JUFA Hotel Hamburg HafenCity. Parking is available for a fee.

This 4-star Hamburg hotel is smoke free.

  • 1 building
  • 220 guestrooms or units
  • 6 levels
  • Built in 2018
  • Deli
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Garden
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
JUFA Hotel Hamburg HafenCity offers 220 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and change of towels can be requested.

Languages

English, German

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Property amenities

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (EUR 19.50 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 21 for adults and EUR 12.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Playground

Accessibility

  • Elevator (35 inch wide door)
  • Hardwood flooring in room

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 10.00 per pet, per day
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 21 for adults and EUR 12.50 for children
  • Self parking fee: EUR 19.50 per day
  • Pet fee: EUR 10.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

JUFA Hamburg HafenCity
Jufa Hamburg Hafencity Hamburg
JUFA Hotel Hamburg HafenCity Hotel
JUFA Hotel Hamburg HafenCity Hamburg
JUFA Hotel Hamburg HafenCity Hotel Hamburg

JUFA Hotel Hamburg HafenCity Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 306 out of 711 reviews
Rating 8 - Good. 313 out of 711 reviews
Rating 6 - Okay. 69 out of 711 reviews
Rating 4 - Poor. 18 out of 711 reviews
Rating 2 - Terrible. 5 out of 711 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern hotel with excellent breakfast offering and convenient for public transport.
Stayed 2 nights in Nov 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small rooms, great location
Even though this hotel is a bit outside of the downtown area it is fairly quiet from outside noise. It's about a 7-minute walk from an EDEKA and an ALDI and it's right off one of the subway stations (S4, I believe). The staff was also friendly and the rooms were clean. Since this place is a bit more isolated, no restaurants are nearby. Also, we were in Hamburg during the weekend, so it was a bit noisy in our room with people (and kids) stomping around on the floor above us. I think on any other weekday the hotel would've been quieter, but that would be the only thing I'd complain about. Still a solid choice for a hotel
Stayed 2 nights in Nov 2024

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location! Friendly and professional staff. Close to transit and nearby a park.
Stayed 2 nights in Sep 2024

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

JACQUELINE, BACUP

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Phone in room didn’t work so had to go to reception to order room service (room service menu was placed in my room). I was told at reception that room service wasn’t available and I’d have to go to the buffet area instead. No restaurants around the hotel so no choice but to use the buffet.
Stayed 1 night in Jul 2024

8/10 Good

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet style dining food all meals was not good for me, would lime other options for dinner
Stayed 2 nights in May 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have liked better dining possibilities around.
Stayed 1 night in Nov 2023

2/10 Terrible

PJ

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Family hotel and a little limited good for children
Stayed 1 night in Jul 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice convenient place to stay in Hamburg
Stayed 1 night in Jun 2023

10/10 Excellent

dylan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Train station and bus routes so close . Room very quiet . Nice location in Hagen city . Staff pleasant . Breakfast good
Stayed 3 nights in May 2023

10/10 Excellent

Henrik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Functional and big room. Great Breakfast Bufet. Lobby Area is big but not very inviting to sit and relax.
Stayed 1 night in May 2022

10/10 Excellent

Jonathon

Stayed 2 nights in Sep 2021

10/10 Excellent

JP

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in quiet area down at the waterfront. Easy to get to on the Underground, the stop ( universitat) is right at the hotel entrance. Rooms are very spacious and exceptionally clean and quiet. Toilet and shower room are separate which can be useful. Bar / restaurant area very relaxing and staff couldn’t be more friendly and helpful. Breakfast is served on the first floor and there is everything you could need and served till 11am. Loads of choice for kids as well. Very family friendly hotel with areas for kids, plates cups and cutlery at mealtimes too. Wouldn’t hesitate to stay here again.
Stayed 2 nights in Jan 2020

10/10 Excellent

Kate

Stayed 2 nights in Dec 2019

10/10 Excellent

Salah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hamburg's top hotel choice
Ahoi and welcome to the most amazing experience you can expect from a 4-stars hotel. One of the best hotels I've stayed at by far. Hamburg is one of the most beautiful and attractive cities to visit in Germany and Jufa Hotel gave us that one extra bit of happiness to our trip. A clean, comfortable and friendly all around atmosphere that almost wants you to stay indoor all day. NB The breakfast is a must to complete your full Jufa Hotel experience.
Stayed 3 nights in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
Late check-in is impossible and no refunding. Unhelpful team.
Stayed 1 night in Aug 2019

4/10 Poor

Cornelia

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Not recommended.
Stayed 4 nights in Jun 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Good value for money, comfortable hotel with a lovely outdoor sitting area. Taxi into town is roughly €8-€10
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

glenn

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel with adjacent metro link
New hotel in an area of Hafencity still being developed and so not offering many services or much atmosphere in the immediate surrounding area. Right beside a metro station, however, offering 10-15 minute link to the city centre. Built to a high standard with average size room and reasonably comfortable bed.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Although the hotel was big it didn’t feel like it. Loved the open space in the reception area although perhaps they could do something about cooking smells. Overall friendly and relaxed.
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice hotel but noisy environment
+ Large rooms, enough space for baggage etc. + Good breakfast + Clean room + Close to the U-Bahn + Child friendly - A lot of noise from the railway line and the constructions in the surrounding from 4 A.M. on - Only a small selection of expensive snacks in the evening
Stayed 2 nights in Feb 2019

8/10 Good

frazer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hamburg weekender
Very central for Hamburg via the u bahn. Just need to sort the check in times.
Stayed 2 nights in Jan 2019