Note fondée sur 423 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Lorman
Publié le 30 sept. 2024 sur Expedia
Room was clean and mostly comfortable. Old light fixtures show wear and some brokenness. Rust and mildew in bathroom. Paint on drapery and a table.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par J. Poole, Front Office Manager, Gestion de l’hôtel
Thank you for taking the time to submit a review, Geraldine; we really appreciate it! We are sorry about the issues you found in your room, however. Rest assured we will left our maintenance and housekeeping stay know that we can correct these. We hope we will see you again in the future.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 oct. 2024 par J. Poole, Front Office Manager, Gestion de l’hôtel
Thank you, Cesar, for taking the time to review your stay at our property. We are so appreciative! We are glad you had a good stay and we hope to see you again! Safe travels.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par J. Poole, Front Office Manager, Gestion de l’hôtel
Thank you for submitting a review of our hotel, Lindsay; we are very appreciative! We are so happy you had a great stay and we hope to see you again soon! Safe travels!
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par J. Poole, Front Office Manager, Gestion de l’hôtel
Thank you, Ramona, for taking the time to review your recent stay at our property; we appreciate it! We are glad you had a great time and and hope that you stay with us again the next time you are in Hammond! Safe travels!
par un voyageur de lafayette
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par J. Poole, Front Office Manager, Gestion de l’hôtel
Thank you for your 5-out-of-5, Jaime! We are ecstatic that you have a great stay with us and hope to see you again soon!
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par J. Poole, Front Office Manager, Gestion de l’hôtel
Thank you so much for taking the time to submit a review for our hotel, Stuart! We really appreciate it! We are glad you enjoyed your stay with us and we hope to see you again in the future!
par un voyageur
Publié le 30 août 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
3 sept. 2024 par J. Poole, Front Office Manager, Gestion de l’hôtel
Thank you, Donna, for reviewing our hotel! We really appreciate it! We are glad you had a good stay and hope to see you again in the future!
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par J. Poole, Front Office Manager, Gestion de l’hôtel
Thank you for taking the time to review our hotel, Shea! We are glad you had a good time at the hotel and hope to see you again on your future travels!
par un voyageur
Great staff with wonderful attitudes!
Publié le 22 juill. 2024 sur HotelsVery clean, the bed and pillows were comfortable and it was quiet except for one train that passed in the middle of the night.
However, the best part of the stay was that every single employee was cheerful, friendly and helpful!!
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Tina, Assistant Front Office Manager, Gestion de l’hôtel
We are happy to hear you enjoyed your stay with us, we look forward to your next stay with us. Safe travels!
par un voyageur
Publié le 19 juill. 2024 sur Expedia
We were driving to Texas from Alabama and decided to stop and rest. This was not our first choice as it was more expensive. However, we felt as though we would get better quality if we paid more. And even though there were other hotels down the street that were less expensive a nice with good ratings we decided in IHG. The room was ok. As well as the hotel in general. I wouldn’t say it is the best. But the part that was very off putting was when my husband went to the breakfast area to get some hazelnut creamer. The staff person said that he could not get creamer because he did not pay for the breakfast there. Honestly, for the price we paid, a little bit of creamer was absolutely not a loss to the hotel chain. The staff person was very rude about it as well. We will not stay at this hotel ever again, as we travel from Alabama to Texas quite often. We usually stay at IGH properties when we travel. What’s disappointment. You should be ashamed of this, it wasn’t like we were asking for a meal for free, just two tablespoons of creamer for coffee. Ridiculous.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Tina, Assistant Front Office Manager, Gestion de l’hôtel
Thank you for your recent stay with us, we apologize for the experience you had. Thank you for bringing it to our attention as this does not reflect who we strive to be. We are currently coaching or employees on how to better serve our guest. Again, thank you for your stay and safe travels.
