Ratings based on 847 Guest Reviews
Hear it directly from our travellers
2.8 Room cleanliness
3.5 Service & staff
3.3 Room comfort
2.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 31, 2024 on Expedia
Stayed for a weekend with family. We had multiple rooms. Customer service was good, quick and efficient. Rooms were clean and beds were very comfortable. It’s a 50/50 chance it’s not going to be completely silent at night (music, loud talking). No fault of the property, just how some people are. Still had a good nights sleep. Good price for the value.
Comment from Hotel Management
Apr. 1, 2024 by Manager, Hotel Management
Hello Bernett,We are delighted to hear that you had a pleasant stay with us and enjoyed our clean rooms and comfortable beds. We understand that noise can sometimes be inevitable in a busy hotel environment with various guests. Your feedback is valuable to us, and we appreciate your understanding. We hope to welcome you and your family back soon.
by A traveller
Posted Mar. 22, 2024 on Hotels
Decent place for just a night
Comment from Hotel Management
Mar. 22, 2024 by Manager, Hotel Management
Hello Christian,We appreciate your feedback and are glad you found our hotel suitable for your short stay. We strive to provide comfortable accommodations for all our guests. If there is anything specific you believe could be improved, please feel free to reach out to our management team directly.
by A traveller
Posted Mar. 21, 2024 on Expedia
Comment from Hotel Management
Apr. 12, 2024 by Manager, Hotel Management
Hello Dylan, We're sorry to hear that your stay didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your time with us.
by A traveller
Posted Mar. 20, 2024 on Hotels
Comment from Hotel Management
Mar. 22, 2024 by Manager, Hotel Management
Hello Nelson,We are thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to contact us directly. We look forward to welcoming you back soon for another memorable experience!
by A traveller
Posted Mar. 17, 2024 on Hotels
Comment from Hotel Management
Mar. 18, 2024 by Manager, Hotel Management
Hello shannon, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address any issues you encountered.
by A traveller
Posted Mar. 12, 2024 on Hotels
Comment from Hotel Management
Mar. 16, 2024 by Manager, Hotel Management
Hello Nigell, We value your experience at our hotel. Please feel free to reach out to share any details about your stay so we can address any concerns. We strive to provide a memorable experience for all our guests.
by A traveller
Posted Mar. 11, 2024 on Hotels
Comment from Hotel Management
Mar. 14, 2024 by Manager, Hotel Management
Hello Rosalyn,We are glad to hear you enjoyed your stay with us! Should you have any concerns or suggestions, please do not hesitate to contact us directly. We hope to welcome you back again soon!
by A traveller
Quick overnight stay
Posted Mar. 6, 2024 on HotelsNot terrible but it was kind of run down, even though it was surrounded by some very nice hotels. We just needed aplace to sleep for a few hours because we were too tired to drive the rest of the way home. We had just spent the last 2 days in Norfolk and It had gotten late. The office was closed so they made us use outside window- I assume for their safety and it was COLD. As I was returning to my car, a man approached me and asked if I had stayed here before. I said no. He then told me to be careful as this area was known for drugs & drug related crime. He turned out to be Hampton PD detective.
Comment from Hotel Management
Mar. 7, 2024 by Manager, Hotel Management
Hello Mae, Thank you for sharing your recent experience with us. We appreciate your feedback and take all guest concerns seriously. Safety is our top priority, and we are constantly reviewing our security measures to ensure a comfortable stay for all guests. Your comment about the surrounding area has been noted, and we will continue to work with local authorities to maintain a safe environment for our guests.
by A traveller
Not your best place
Posted Mar. 4, 2024 on HotelsI asked for an extra blanket, did not receive that. we had one wash cloth, two hand towels, two bath towels for two people. I had new house shoes and the bottoms are black from the dirty floor. The hook on the bath door was off & not replaced. The spread on one bed had a tear at the bottom of the spread. The drapes on the window were not hanging to close the drapes, we had to put a chair up against the drapes to close.
I go to the Quilt show often in Hampton but, i think i will pick another place to stay. The bed was clean & comfortable.
The first night we were the room next door had a get together of some kind & was very loud until after 12:30 at night.
Comment from Hotel Management
Mar. 5, 2024 by Manager, Hotel Management
Hello Susan,We apologize for any inconvenience during your stay and appreciate your feedback. Your comments on the room's amenities have been noted for further review to enhance our guest experience. We're glad you found the bed comfortable and hope you had a good rest. Should you choose to stay with us again, we aim to provide an even better experience for you.
by A traveller
Unsatisfied
Posted Mar. 4, 2024 on HotelsI wanted a non smoking room which on the door as i entered said non smoking. The room stunk so bad from smoke i could not stay there. I go to the front desk, the agent said i ordered a smoking room. The sign on the counter says NO SMOKING OF ANY KIND. So he gives me another room. Ok I go into my room all is good. My neighbors stand outside there room and smoke, that is okay but my fan on the heater was on and brought some of the smoke into my room. I think okay they will go to sleep soon but no they start to carry on around 12 for about half an hour outside there room which i know the hotel has no control. Finally they go to bed. I get up in the morning go to use the shampoo bottle which has brown stuff caked on it, nasty. The tub is clean but needs redo from wear. The walls were redone. I ho to use the ironing board it had holes in the cover. Then before i am done putting my makeup on I smell someone smoking weed, pot or marijuana what ever u wish to call it. I go to put my things in my car and my neighbor is standing in his door way smoking a joint. I checked out and yold the desk clerk who was the same man on duty as the night before. I know the saying goes u get what u pay for but really if your sign says one thing and the staff do something totally different what or why do u really care.
Comment from Hotel Management
Mar. 6, 2024 by Manager, Hotel Management
Dear Guest, We apologize for the inconveniences you experienced during your stay. Our staff strives to uphold our non-smoking policy, and we regret any discomfort caused. We'll address your concerns with the teams responsible to ensure a better experience for future guests. Your feedback is valuable to us, and we thank you for bringing these issues to our attention.
