Note fondée sur 929 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,4 Service et personnel
3,2 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 juin 2024 sur Hotels
PAS DE PISCINE COMME ANNONCÉ. LE PLANCHER DE LA SALLE DE BAIN TRÈS COLLANT. DÉJEUNER WHOAH UN CAFÉ ET UNE BARRE TENDRE.AUCUN GÉRANT SUR PLACE, IMPOSSIBLE DEPARLER A QUELQU'UN DE RESPOSABLE.AUSSI ONA VU UNE FOURMI DANS LA SALLE DE BAIN. ON RETOURNERAS SUREMENT PAS.
Commentaires de Gestion de l’hôtel
22 juin 2024 par Manager, Gestion de l’hôtel
Hello Gordon,We apologize for the inconvenience you experienced. We recommend reaching out to our management directly to address your concerns further. Thank you for sharing your feedback with us.
par un voyageur
Publié le 22 sept. 2022 sur Expedia
Dans l’ensemble c’était bien qualité prix
par un voyageur
Publié le 29 nov. 2024
Saw roaches in the bathroom within 5 minutes of arrival. No phone or coffee maker in room as stated on line. Never got housekeeping service at all. No breakfast on Thanksgiving morning, just coffee. Very disappointed in this hotel!
Commentaires de Gestion de l’hôtel
1 déc. 2024 par Manager, Gestion de l’hôtel
Hello Erika,We are sorry to hear about your experience at our hotel. We take all feedback seriously and will address the mentioned concerns internally. Should you wish to further discuss your stay, please do not hesitate to reach out to our management team. Thank you for bringing this to our attention.
par un voyageur
Publié le 10 nov. 2024
Commentaires de Gestion de l’hôtel
10 nov. 2024 par Manager, Gestion de l’hôtel
Hello Margie,We're sorry to hear that your experience didn't meet expectations. Please contact us directly with any details on how we can improve. We value your input to enhance our services for all guests.
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Manager, Gestion de l’hôtel
Hello David,We are sorry to hear that your experience was below expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address any issues you encountered.
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Manager, Gestion de l’hôtel
Hello Rachel,We are thrilled to hear that you had a wonderful experience with us! We aim to provide top-notch service to all our guests. We hope to welcome you back soon for another enjoyable stay!
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Room was not presentable
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Manager, Gestion de l’hôtel
Hello John,We appreciate your feedback and apologize for any inconvenience caused. We have passed your comments along to our housekeeping team to ensure better experiences for our future guests. Thank you for bringing this to our attention.
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Manager, Gestion de l’hôtel
Hello Devante,We are delighted to hear you had a wonderful stay with us! We look forward to welcoming you back again soon.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
There is not enough stairs here
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Manager, Gestion de l’hôtel
Hello Hush, Thank you for sharing your feedback regarding the stairs. Your comments are valuable for our continuous improvement and will be shared with the management team for their review. We appreciate your input to help us enhance our guest experience.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
I booked the room last minute just for a short night's sleep. BAD CHOICE! Room had a stale smell. Floor had burn marks. Dusty air vent in bathroom. Rust stains in sink and shower and toilet had trouble flushing. Sheets had stain spots. Had to kill a cockroach and a spider.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Manager, Gestion de l’hôtel
Hello Tynisha, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
