Ratings based on 369 Guest Reviews

Hear it directly from our travellers
4.1 out of 5
100% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5 out of 5
by A traveller

Posted Nov. 11, 2024
Comment from Hotel Management
Nov. 12, 2024 by Guest Services Team, Hotel Management
Dear TREMAINE, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Element Hampton Peninsula Town Center; we hope to see you again soon.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center
1 out of 5
by A traveller

Poor house keeping

Posted Oct. 6, 2024 on Hotels
My wife had a pillow that had blood stains on it , and the bed was really hard
Comment from Hotel Management
Oct. 7, 2024 by Guest Services Team, Hotel Management
Dear Michael, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced with our housekeeping service. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. We have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We appreciate your feedback as it helps us improve our services. On your next visit to the area, we would be delighted to welcome you back and provide you with the exceptional experience you deserve.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center
3 out of 5
by A traveller

Posted Sep. 29, 2024 on Expedia
Not too sanitary- mold coming out of vents and warped walls. Plus, blinds were broken.
Comment from Hotel Management
Sep. 30, 2024 by Guest Services Team, Hotel Management
Dear Shanna, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns about the maintenance and upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center
5 out of 5
by A traveller

Posted Sep. 28, 2024 on Expedia
It is a very large hotel which you wouldn’t know until you get in there. Very modern, very nice, staff was friendly and supportive.
Comment from Hotel Management
Sep. 29, 2024 by Guest Services Team, Hotel Management
Dear Julian, On behalf of our team at Element Hampton Peninsula Town Center, thank you for the excellent rating. We strive to deliver exceptional accommodations combined with outstanding service to every guest, and we appreciate you noticing our efforts. We enjoyed having you as our guest, and we hope we will continue to be your hotel of choice whenever you return to the area.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center
4 out of 5
by A traveller

Posted Sep. 22, 2024 on Expedia
Loved the room and definitely will stay again
Comment from Hotel Management
Sep. 22, 2024 by Your Guest Services Team at Element Hampton Penins, Hotel Management
Dear Lashauna, We’re thrilled to hear you loved your room and that you plan to stay with us again! It’s always great to know when our guests have such a positive experience at Element Hampton Peninsula Town Center. We can’t wait to welcome you back for another fantastic stay!Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center
4 out of 5
by A traveller

Posted Sep. 16, 2024 on Expedia
Comment from Hotel Management
Sep. 18, 2024 by Your Guest Services Team at Element Hampton Penins, Hotel Management
Dear Nyla, We are happy you chose Element Hampton Peninsula Town Center for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center
5 out of 5
by A traveller

Posted Sep. 16, 2024 on Expedia
Comment from Hotel Management
Sep. 17, 2024 by Guest Services Team, Hotel Management
Dear Jacqueline, We are thrilled you had an excellent stay at Element Hampton Peninsula Town Center, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center
5 out of 5
by A traveller

We’ll be back

Posted Sep. 14, 2024 on Hotels
Nice hotel, no issues & would visit again. Breakfast made as you wait! I would ay again. The front desk did mess up & charge me 2x but it was fixed.
Comment from Hotel Management
Sep. 15, 2024 by Guest Services Team, Hotel Management
Dear Antonio, Thank you for staying with us and for your kind review. We are pleased you had an outstanding visit and that you were able to start your day off right with our complimentary breakfast. While we are happy you had a great overall visit, we are sorry to learn about the billing issues you experienced. We were happy that our staff resolved everything to your satisfaction, but we wanted to apologize for the inconvenience caused. Thank you for sharing your review with fellow travelers and for your excitement about returning; we look forward to your next visit to Element Hampton Peninsula Town Center.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center
5 out of 5
by A traveller

Posted Sep. 6, 2024 on Expedia
Everyone was professional and I had a great experience
Comment from Hotel Management
Sep. 7, 2024 by Guest Services Team , Hotel Management
Dear Carolynn, We are flattered by your generous review of Element Hampton Peninsula Town Center. It is truly our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all of our guests. It was our pleasure to host your visit, and we look forward to seeing you soon.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center
1 out of 5
by A traveller

Posted Sep. 2, 2024 on Expedia
I do not recommend staying here. I found a bug crawling in the bed. It appeared to be a bed bug. I left in the middle of the night.
Comment from Hotel Management
Sep. 4, 2024 by Guest Services Team, Hotel Management
Dear Brittany, Thank you for staying with us. We are committed to providing every guest with an exceptional stay; therefore, we appreciate you bringing these concerns to our attention. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms. However, as a precaution, we will inspect your room. Thank you once more. We hope to welcome you back soon.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center