Note fondée sur 52 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 mai 2019 sur Hotels
酒店周邊環境優美，服務人員非常細心十分推薦入住
par un voyageur
Publié le 9 mai 2019 sur Expedia
par un voyageur
Publié le 13 mars 2019 sur Hotels
飯店服務很好，環境優美，距離西溪溼地很近，飯店也有接送服務很方便。
par un voyageur de Shanghai, China
Publié le 7 janv. 2019 sur Expedia
Nice surroundings but the villa is very cold in winter.
We stayed a night in the winter. The villa was extremely cold. We called the front desk; a technician came to check and admit AC is not strong enough and would get a heater for us. But the heater never came and we had to call front desk again for a quilt. Avoid the villas in winters.
Commentaires de Gestion de l’hôtel
14 janv. 2019 par Guest relations manager, Gestion de l’hôtel
Dear Mr Duan, warm greeting from Banyan Tree Hangzhou. And thank you for taking your time to share the comments about your stay with us.
We would like to take the time to apologize for the issues that happened during your stay.
As you said, when you called the guest service and told that villa was cold, our engineer came to check the air-conditioner immediately, but the engineer didn't double confirm your requirement with service center, that nobody to get the heater for you. There is absolutely no excuse from us to explain.
Our immediate actions with concerned department have been worked out and implement. Continues staff training has also been strictly reviewed and emphasized.
Thank you for your understanding after communication, and we are so glad that you love the hotel view. We are looking forward to welcoming you back to Banyan Tree Hangzhou.
Warm regards,
par un voyageur
Publié le 1 janv. 2019 sur Expedia
par un voyageur
古樸典雅，食的玩的都好
Publié le 2 déc. 2018 sur Hotels古樸典雅，房間整潔度高。裏面有一家中餐廳是吃杭州菜的，雖然價錢較高，但味道是一流的，很值得一試。最值得去的是河內道氾舟，風景優美自然，鳥鳴不絕。遊河內道記得要提前跟酒店人員預定，頗滿的。
par un voyageur
享受假期
Publié le 30 nov. 2018 sur Hotels好乾淨，人少，服務好
par un voyageur
Publié le 21 nov. 2018 sur Hotels
par un voyageur
Publié le 23 mai 2018 sur Hotels
Comfort and nice hotel, thanks
par un voyageur
入住体验分享
Publié le 7 mai 2018 sur Hotels员工非常友善，服务态度很好；办理入住手续时还奉上味道很好的自制小糕点；酒店环境非常优美，非常棒的入住体验。
