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Hangzhou Tower Hotel

4.0 star property
4-star hotel near West Lake, connected to a shopping center

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Photo gallery for Hangzhou Tower Hotel

Exterior
Daily buffet breakfast (CNY 50 per person)
Executive Room | Living room
Executive Suite | Living room
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Housekeeping
  • Laundry
  • Bar
  • Room service
  • Breakfast available

Explore the area

Map
7F Building A Hangzhou Tower, No.21 Wuling Square, Xiacheng, Hangzhou, Zhejiang, 310006
  • Wulin Square
    ‪1 min walk‬
  • Hangzhou Tower Shopping Mall
    ‪1 min walk‬
  • West Lake
    ‪2 min drive‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪22 min drive‬

Room options

View all photos for Executive Room

Executive Room

Executive Room

  • 55 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed

  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Superior Room, 1 King Bed

  • 34.0 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

  • 56 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

  • 36 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

About the area

Hangzhou

Downtown Hangzhou stay.With a stay at this Downtown Hangzhou hotel, you'll be steps from Hangzhou Tower Shopping Mall and Wulin Square. Zhejiang Science and Technology Museum and Hangzhou Opera are also within half a mile (1 km).

What's nearby

  • Wulin Square - 1 min walk - 0.1 km
  • Hangzhou Tower Shopping Mall - 1 min walk - 0.2 km
  • Hangzhou China Silk Town - 13 min walk - 1.1 km
  • Broken Bridge - 2 min drive - 2.4 km
  • West Lake - 2 min drive - 2.6 km

Getting around

  • Wulin Square Station - 4 min walk
  • Hangzhou Railway Station (HZD) - 5 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 22 min drive

Restaurants

  • ‪西街西餐厅 - ‬1 min walk
  • ‪代官山 - ‬1 min walk
  • ‪鹿港茶语 - ‬1 min walk
  • ‪芋贵人 - ‬1 min walk
  • ‪香港采蝶轩zen - ‬1 min walk

About this property

Hangzhou Tower Hotel

4-star hotel near West Lake, connected to a shopping center
There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

WiFi and wired Internet are free in public spaces. A nightclub, multilingual staff, and karaoke are also featured at the business-friendly Hangzhou Tower Hotel. Free self parking and valet parking are available.

This 4-star Hangzhou hotel is smoke free.

  • 1 building
  • 215 guestrooms or units
  • 28 levels
  • 5 dining venues
  • Meeting rooms
  • Built in 1985
  • Nightclub
  • Karaoke
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
Hangzhou Tower Hotel offers 215 accommodations with minibars and safes. Beds feature down comforters and premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Languages

Chinese (Mandarin), English

Similar properties

Sports facility

Hilton Garden Inn Hangzhou West Lake

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.9 out of 5, Exceptional, 13 reviews
The price is CA $87
CA $102 total
includes taxes & fees
6 Apr - 7 Apr
Hilton Garden Inn Hangzhou West Lake

Property amenities

Family friendly

  • Children's toys
  • In-room refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 50 per person
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Karaoke
  • Nightclub
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 37-inch flat-screen TV with premium digital channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hangzhou Tower Hotel

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 50 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

Disposable personal items are available on request.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hangzhou Tower
Hangzhou Tower Hotel
Hangzhou Tower Hotel Hotel
Hangzhou Tower Hotel Hangzhou
Hangzhou Tower Hotel Hotel Hangzhou

Hangzhou Tower Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 27 out of 74 reviews
Rating 8 - Good. 32 out of 74 reviews
Rating 6 - Okay. 7 out of 74 reviews
Rating 4 - Poor. 5 out of 74 reviews
Rating 2 - Terrible. 3 out of 74 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Not as expected, but ok.
Had some communication problems with reception but they tried very hard. I noted in my booking that I wanted a non smoking room but they issued me a smoking room, however they were able to reassign me a non smoking room after my discovery. The bed and linens were clean and comfortable, the shower bathroom were great as well, but you could see that the carpet wasn’t as clean. The room was hot due to no in room controlled A/C. There was a note saying that the hotel was on “Heat” mode and that you cannot set to “Cool” and to contact reception for further assistance, which I thought they could manually set to cool, but without success. Their suggestion was to open the window. Be careful when booking “Hangzhou Tower Hotel” because there seems to be two different locations one close to the westlake area and one much further north, both have the same 1Wulin Square address at Wulin Metro stop and another shows it’s at Longxiangqiao station.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, but rooms are stuffy and hot.
Hotel is centralized and easy to get to the surrounding shopping areas and the metro subways. Downside is the inability to turn on the air conditioning in the room making it very stuffy. When you call the front desk and have them send a maintenance worker to look at it, unfortunately, all they can suggest is to open the window for fresh air, but the air quality in China is poor. Also, it’s very difficult to communicate with the staff due to language barriers. Not their fault, but it does make me think twice about staying here again
Stayed 2 nights in Nov 2018

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, close to metro line 1. Room was spacious and clean.
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
I booked no- smoke room, but got smoked room. The whole floor smell smoke. Very bad experience.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Yan, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Inside a shopping mall
The hotel is actually inside the shopping mall, you just got to take the elevator up to the seventh floor where the lobby is. The facilities were nice, except i didn't like the shower. It has a large glass window that faces a outside office building, and the privacy shade was black and moldy because it was in the shower
Stayed 2 nights in Aug 2017

8/10 Good

Shih-Chen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Room Condition
I changed my room because there was a funny smell in the bathroom. The water leaks from underneath the glass door in the bathroom in the second room making the floor all wet. Don't understand why there always is a smell of smoke from cigarettes on the reception floor.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfort and the location is awesome!

10/10 Excellent

Hon-Mun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and very clean room
The hotel check-in was fast. Room was very clean.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Convenient hotel with small rooms.
The room is too small.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convienient to Luxury Shopping,
Mostly Chinese Business Hotel, Rooms a little sdmall, bathrooms enormous.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location in the shopping district
Wonderful location with excellent amenities. No worries on food choices. You will also be spoilt for choice when it comes to shopping.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Chong Teng, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money exceeding expectations
Location is good, near to the metro, lots of shopping malls, comfortable bed, good wifi, very welcoming and overall great value for money.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was very small barely enough room to walk around 3 sides of bed. Carpet extremely soiled.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hangzhou - Tier 3 Chinese City
This is Hangzhou, a tier 3 Chinese city. Barely anything to look forward to when you are in the centre of the city. Lots of pretentious and suspicious looking branded shops and plenty of restaurants with strong MSG odour.

8/10 Good

yi, shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fair enough
bedroom is little bit small

2/10 Terrible

Christine, Tampa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very Chinese hotel not suitable for westerners
Thought this would be a nice hotel since it is attached to a very high end mall. Wrong. The mall has really nothing to offer in terms of eating. We arrived at 9 pm and the mall closed at 9:30. We were hungry and tired. The hotel offers no food which led us out to find somewhere to eat. Most places were closed. The "lounge" of the hotel has a really poor selection for wine and there is so much smoke. The hotel advertises a "nightclub" but when we went to go see it, we realized it was a gay bar and women were not allowed in. My room was another issue. It was a good sized room but the ventilation did not work well so it was always too hot no matter how I adjusted the AC. Also, it was a little disturbing that in my bathroom there were condoms for sale. The linens all were clean but the carpet in the room looked very dirty. I was very careful to never touch it.

10/10 Excellent

Catlin, Birmingham UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in the heart of Hangzhou.
This hotel was beautiful. I stayed for a few nights on my first business trip to Hangzhou and would return. The rooms were comfortable and the breakfast was nice. The location was great, right attached to a big shopping centre. Most of the staff were very, very helpful although some seemed a bit reserved. The bathroom was lovely and it had a great shower!

8/10 Good

Tak Chiu

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Right in Hangzhou Tower Mall
I have stayed here at this hotel on a number of occasions. I have been satisfied each and every time. This last time, they placed us on a lower floor and near very noisy neighbors. After complaining to the front desk at least 4 times, they finally sent someone to check the noise level. They moved us up to a higher floor and into a nicer room. For convenience and location, you can't beat the Hangzhou Tower Hotel.