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Shangri-La Hangzhou

4.5 star property
Family-friendly stay near West Lake

Choose dates to view prices

Photo gallery for Shangri-La Hangzhou

Restaurant
Lobby
Exterior
Bar (on property)
Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Gym
  • Parking included
  • Laundry
  • Breakfast available

Explore the area

Map
78 Beishan Road, Hangzhou, Zhejiang, 310007
  • West Lake
    ‪9 min walk‬
  • Zhejiang University Yuquan Campus
    ‪2 min drive‬
  • Lingyin Temple
    ‪4 min drive‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪44 min drive‬

Room options

View all photos for Presidential Suite (West)

Presidential Suite (West)

Presidential Suite (West)

  • 193 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for West Wing Horizon Lakeside Gardenview Twin

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Horizon Lakeside Gardenview Twin

  • 36 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, Lake View (West Wing)

Suite, Lake View (West Wing)

Suite, Lake View (West Wing)

  • 72 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for West Wing Horizon Lakeside Gardenview King

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Horizon Lakeside Gardenview King

  • 36 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for West Wing Horizon Hillview Twin

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Horizon Hillview Twin

  • 36 sq m
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Room, 2 Single Beds (West Wing Horizon)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Premier Room, 2 Single Beds (West Wing Horizon)

  • 51 sq m
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

View all photos for West Wing Horizon Hillview King

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Horizon Hillview King

  • 37 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed (West Wing Horizon)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Premier Room, 1 King Bed (West Wing Horizon)

  • 51 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for West Superior Hillview Twin

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Superior Hillview Twin

  • 36 sq m
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

View all photos for West Wing Executive Suite

West Wing Executive Suite

West Wing Executive Suite

  • 52 sq m
  • Partial lake view
  • Sleeps 3
  • 1 King Bed

View all photos for West Wing Hillview King

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Hillview King

  • 36 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for West Wing Lakeside Gardenview King

West Wing Lakeside Gardenview King

West Wing Lakeside Gardenview King

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for West Wing Lakeside Gardenview Twin

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Lakeside Gardenview Twin

  • 36 sq m
  • Sleeps 3
  • 2 Twin Beds

About the area

Hangzhou

Xihu stay.At this Xihu hotel, you'll be within a 5-minute walk of Quyuan Park and Yui Fei Temple. West Lake and Solitary Hill are also within half a mile (1 km).

What's nearby

  • West Lake - 9 min walk - 0.8 km
  • Zhejiang University Yuquan Campus - 2 min drive - 2.0 km
  • Broken Bridge - 3 min drive - 2.8 km
  • Lingyin Temple - 4 min drive - 3.9 km
  • Hangzhou Tower Shopping Mall - 6 min drive - 5.4 km

Getting around

  • Huanglong Cave Station - 3 min drive
  • Hangzhou Railway Station (HZD) - 10 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 44 min drive

Restaurants

  • ‪咬不得高祖生煎 - ‬8 min walk
  • ‪岳湖楼 - ‬1 min drive
  • ‪泰芒之星 - ‬8 min walk
  • ‪旅行者酒吧 - ‬2 min walk
  • ‪1944音乐酒吧 - ‬10 min walk

About this property

Shangri-La Hangzhou

Family-friendly stay near West Lake
There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 9688 square feet (900 square meters) and includes a conference center. A health club, a terrace, and barbecue grills are also featured at the luxury Shangri-La Hangzhou. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Limited free parking is available on a first-come, first-served basis.

This Hangzhou hotel is smoke free.

  • 1 building
  • 198 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Meeting rooms
  • 9688 sq ft of conference space
  • 900 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
Shangri-La Hangzhou offers 198 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Each accommodation is individually decorated. 37-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Refrigerators and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Languages

Chinese (Mandarin), English

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  • Parking included
4.4 out of 5, Excellent, 193 reviews
The price is CA $186
CA $217 total
includes taxes & fees
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Property amenities

Family friendly

  • Children's toys
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; CNY 184 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Health club
  • Hiking/biking trails
  • Playground

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 37-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator on request

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 350.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 184 per person
  • Airport shuttle fee: CNY 600 per vehicle (one-way)
  • Rollaway bed fee: CNY 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash.

The listed child breakfast fee applies to guests age 11 and younger.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hangzhou Shangri-La
Hangzhou Shangri-La Hotel
Hotel Hangzhou
Hotel Shangri-La Hangzhou
Shangri-La Hangzhou
Shangri-La Hangzhou Hotel
Shangri-La Hotel Hangzhou
Hangzhou Shangri La
Shangri La Hangzhou
Shangri-La Hangzhou Hotel
Shangri La Hotel Hangzhou
Shangri-La Hangzhou Hangzhou
Shangri-La Hangzhou Hotel Hangzhou

Shangri-La Hangzhou Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 105 out of 230 reviews
Rating 8 - Good. 71 out of 230 reviews
Rating 6 - Okay. 31 out of 230 reviews
Rating 4 - Poor. 16 out of 230 reviews
Rating 2 - Terrible. 7 out of 230 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy

Stayed 2 nights in Nov 2024

10/10 Excellent

naresh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, quality of service!
Stayed 4 nights in Nov 2024

10/10 Excellent

PARVIZ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Hong

Liked: Cleanliness, staff & service
Convenient location.
Stayed 2 nights in Nov 2024

8/10 Good

Wei Liang

Liked: Cleanliness, staff & service, amenities
Overall excellent services from all staffs. Rooms are clean but the entire hotel seems old and need a good renovation. Meals are good.
Stayed 4 nights in Nov 2024

10/10 Excellent

jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location.
Stayed 2 nights in Nov 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Resort Hotel in Xihu
Shangri-la Hotels, as a brand, is one of my favorite brands. The Shangri-la Hangzhou, overlooking the famous Xihu, is impeccably maintained and clean. The rooms are decently sized and comfortable. The staff is not obtrusive but always present and pleasant. The amenities are commensurate with the type of rooms. It is definitely a great hotel for leisure travel or vacation resort. I'll definitely go there again on my next visit to Hangzhou.
Stayed 2 nights in Oct 2024

10/10 Excellent

SHU JANE

Stayed 3 nights in Oct 2024

8/10 Good

Roy, Hicksville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, cross street is the lake. Staff is very friendly.
Stayed 2 nights in Oct 2024

8/10 Good

Mikhail

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Terrible breakfast
Stayed 1 night in Jun 2024

10/10 Excellent

Yanhong

Stayed 1 night in Jun 2024

10/10 Excellent

Jichun

Stayed 4 nights in Apr 2024

10/10 Excellent

Marcia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel on the lake with many wonderful memories.
Stayed 2 nights in Mar 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Business traveller
Very old hotel
The hotel is very old, furniture and bathroom need to be refurbished. I booked this hotel because of the location, however there are more better choice beside Shangri-La Hangzhou. Will not come back again unless they refurbish the hotel.
Stayed 2 nights in Nov 2023

8/10 Good

YAN, Palo Alto

Travelled with family
Liked: Cleanliness, amenities
Very nice location, 5 minutes walk from Gushan Park.
Stayed 3 nights in Nov 2023

10/10 Excellent

Hongfei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is next to the lake and one of the best parks in Hangzhou.
Stayed 2 nights in Oct 2023

10/10 Excellent

Xiaosong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location
Stayed 11 nights in Oct 2023

8/10 Good

CHEE KUN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Micheal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Across the street is the path to the lake. Definitely would stay here again.
Stayed 2 nights in Oct 2023

8/10 Good

Guo

Travelled with family
Liked: Staff & service
Great
Stayed 3 nights in Jul 2023

8/10 Good

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Value. Cheap price for cheap room in rich place
Like most said. Outdated and run down. It’s really a pity. The property would probably sell for $1B USD. But because of this the rooms are cheap. I call it a value for the location. $100 here and $500 in others. I would return. But don’t plan 4-5 stars.
Stayed 1 night in Jan 2021

10/10 Excellent

Grace, New York, NY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Lake view, easily access to famous lake walkable path, enjoy the scenery
Stayed 8 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Sophie, Boston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we like two things about this hotel. First, its location is unbeatable. It is right next to the West Lake, 2 minutes walk from Yue Fei Temple, Gushan, Xiling Bridge, five minutes from the Louwailou Restaurant where you can have good food with an unparalleled view of the lake. Second, Shangri-La has an old-world graciousness that no ultra-modern fancy hotels can ever match, and the room is spacious and relaxing (we had the executive suite). It is not something everyone appreciates, but to older, more sophisticated guests with a taste for old-fashioned grace, this is a great virtue. Despite some small imperfections, this is our number one choice in Hangzhou.
Stayed 4 nights in Jan 2020