Note fondée sur 478 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,7 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 mai 2022 sur Hotels
Séjour confortable ,un seul bémol la chambre n’a pas été faite durant le breackfast ils sont venus à l’heure de la sieste hors nous avions un bébé donc la chambre n a pas été faite durant notre séjour .le plateau du room service est resté devant la porte jusqu’à notre départ….
Commentaires de Gestion de l’hôtel
19 mai 2022 par R, Gestion de l’hôtel
Hello Christiane,
Thank you for staying with us and for your feedback.
We are pleased to read that you had a good stay.
However, we apologize for your room not being serviced during breakfast.
As per the pre-arrival message we send out 3 days prior to arrival, we aim to inform our guests that rooms will be serviced only after arrival rooms are ready but if a guest informs us about their preference, we always service the room at a time requested by the guest.
Regarding the room service tray- we will try and be more proactive.
Kind Regards,
par un voyageur
Emplacement superbe mais loin de tout.
Publié le 31 oct. 2019 sur HotelsPersonnel à la réception accueillant, staff pour le ménage aussi. Suite très spacieuse avec une vue magnifique sur la vallée et la montagne en face (suite 17). Belle cheminée au gaz et canapé confortable. Lit immense et confortable, depuis lequel on profite de la vue. Il y a une grande terrasse devant la chambre pour profiter de la vue quand il fait beau.
Par contre à cause du type d'eau il y avait des résidus dans les tuyauteries du bain à remous et on a eu la chance de trouver quelqu'un le soir pour qu'on vienne nous le nettoyer. C'aurait été vraiment dommage de ne pas pouvoir s' en servir car il était vraiment bien! Cependant pour ce type d'hotel, on s'attendrait à ce que tout soit en état de marche, ce qui n'était pas le cas (ampoule de lampadaire défectueuse, couvercle de la bouilloire qui ne s'ouvrait pas, douche à jets qui innondait partout, etc).
Commentaires de Gestion de l’hôtel
24 nov. 2019 par Lodge Manager, Gestion de l’hôtel
Hi Nadege,
Thank you for staying with us and for your feedback
Thank you for highlighting these issues and we have already rectified them.
Kind Regards,
Lodge Manager
par un voyageur
Au calme pour un séjour en amoureux
Publié le 6 févr. 2019 sur HotelsAccueil agréable. Nous avions une suite de 60 m2 et terrasse. Grande salle de bains avec spa et double douche. Literie très confortable. Très calme et belle vue. A 6 km de Hanmer Springs. Petit déjeuner assez moyen. Nous n'avons pas diné sur place mais au restaurant MK en ville qui était excellent.
par un voyageur
Peaceful retreat
Publié le 23 sept. 2024 sur HotelsBraemar Lodge is set on the foothills of Hanmer Springs. It is a luxury Lodge. The meticulously clean and well appointed rooms look out at uninterrupted beautiful scenery. Staff are friendly and helpful. This is our second visit and we look forward to coming back again.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Tharindu, Gestion de l’hôtel
Hi,Thank you for staying with us and for taking a few moments to share your feedback.We are delighted to hear your wonderful remarks on our property.Your added comments are also appreciated, as we continually strive to elevate Braemar Lodge & Spa, guest experience!Best Regards, Front Office – Reservations Manager,Tharindu Nilukshitha
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Tharindu, Gestion de l’hôtel
Hi,Thank you for staying with us and for taking a few moments to share your feedback.We are delighted to hear your wonderful remarks on our property.Your added comments are also appreciated, as we continually strive to elevate Braemar Lodge & Spa, guest experience!Best Regards, Front Office – Reservations Manager,Tharindu Nilukshitha
par un voyageur
Publié le 13 sept. 2024 sur Wotif
Was good value for money
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Tharindu, Gestion de l’hôtel
Hi,Thank you for staying with us and for taking a few moments to share your feedback.We are delighted to hear your wonderful remarks on our property, our delicious food, and our services.Your added comments are also appreciated, as we continually strive to elevate Braemar Lodge & Spa, guest experience!Best Regards, Front Office – Reservations Manager,Tharindu Nilukshitha
par un voyageur
Publié le 12 sept. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Tharindu, Gestion de l’hôtel
Hi,Thank you for staying with us and for taking a few moments to share your feedback.We are delighted to hear your wonderful remarks on our property, our delicious food, and our services.Your added comments are also appreciated, as we continually strive to elevate Braemar Lodge & Spa, guest experience!Best Regards, Front Office – Reservations Manager,Tharindu Nilukshitha
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Tharindu, Gestion de l’hôtel
Hi,Thank you for staying with us and for taking a few moments to share your feedback.We are delighted to hear your wonderful remarks on our property, our delicious food, and our services.Your added comments are also appreciated, as we continually strive to elevate Braemar Lodge & Spa, guest experience!Best Regards, Front Office – Reservations Manager,Tharindu Nilukshitha
par un voyageur
Publié le 10 sept. 2024 sur Expedia
The spa room is good but a little dated since I went last and the level of food is really bad compared to my precovid stay. Don’t get the steak. The breakfast is simple wish the quality was better. For the price you pay there should be good food options onsite. Stayed during a public holiday and there was no offer for food during the day sadly so had to venture into town which has good food. Will stay again for the spa room only very disappointed by the food which they ended up taking off our bill as we were dissatisfied which was a good thing. The staff are very nice and accommodating.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Tharindu, Gestion de l’hôtel
Hi,Thank you for staying with us and for taking a few moments to share your feedback.We are delighted to hear your wonderful remarks on our property.Your added comments are also appreciated, as we continually strive to elevate Braemar Lodge & Spa, guest experience!Best Regards, Front Office – Reservations Manager,Tharindu Nilukshitha
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Amazing views from the room and spa bath! A great way to disconnect from work
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Tharindu, Gestion de l’hôtel
Hi,Thank you for staying with us and for taking a few moments to share your feedback.We are delighted to hear your wonderful remarks on our property.Your added comments are also appreciated, as we continually strive to elevate Braemar Lodge & Spa, guest experience!Best Regards, Front Office – Reservations Manager,Tharindu Nilukshitha
