Note fondée sur 270 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2022 par GM, Gestion de l’hôtel
Francoise,Michelle,Thank you for taking the time from your busy schedule to respond to our survey,We value,respect your opinion! My team and we look forward to your next visit! we are always home for you at Canalta Hanna! Smiles Canalta Hanna Team General Manager Gloria Pomeroy!
par un voyageur
Great hotel and value for money.
Publié le 9 août 2024 sur HotelsCheck in was easy and fast. Room was clean. Bed was comfortable. Staff were friendly. The complimentary breakfast was excellent. It was a real breakfast with scrambled eggs, bacon, several kinds of toast, waffles, fruit and yogurt. Very well done.
The only real negative was the TV and the WIFI. The TV only had local cable and a bad grainy picture and you couldn’t get the WIFI signal at all. Does not really impact your stay unless you’re trying to work.
We will definitely stay again.
Commentaires de Gestion de l’hôtel
10 août 2024 par GM, Gestion de l’hôtel
Eden,Thank you for taking the time out to respond to our survey. The great comments show us what the customer is experiencing, that helps us do better. We will be addressing TV issues we are working in better wifi…Please visit us again we look forward to your next visit!Canalta Hanna Team
par un voyageur
Publié le 8 août 2024 sur Expedia
Easy to locate ; friendly staff, room was clean.
Breakfast excellent with numerous choices and great staff.
Lots of mud in entranceway ( from afternoon rain) ,which you had to walk through to get to the hot tub area.
Bathroom door awkwardly located extremely close to toilet . Had to stand on other side of tub to close/ open the door as no room by toilet . Second floor rooms but no elevator.
Great stay … great place though overall.
Commentaires de Gestion de l’hôtel
10 août 2024 par GM, Gestion de l’hôtel
Patty,Thank you for responding to our survey we appreciate your comments good and bad we look forward to your next visit to Hanna!Canalta Hanna Team
par un voyageur
Publié le 5 août 2024 sur Expedia
Staff were friendly and helpful. Breakfast tasted amazing for a small hotel. Highly recommended
Commentaires de Gestion de l’hôtel
10 août 2024 par GM, Gestion de l’hôtel
Lewis,Thank you for choosing our hotel for your accommodations we enjoyed having you with us.Until your next visit.Hanna Team
par un voyageur
Publié le 5 août 2024 sur Expedia
My first day the WiFi wasn't working and no hot water.
The second day weak WiFi and still no hot water.
Commentaires de Gestion de l’hôtel
10 août 2024 par GM, Gestion de l’hôtel
Kerry,So sorry for your circumstances during your stay.Sometimes unfortunate situtations happens with no one to blame. We apologize for this will be addressing the cause. We would like to offer a 50% discount on you next visit to Hanna.Hanna Team
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par GP, Gestion de l’hôtel
Daryl,We greatly appreciate that you took the time to share your experience. you for staying with us and we look forward to serving you again in the future. Canalta Hanna Team
par un voyageur
Publié le 4 août 2024 sur Expedia
Was a nigjtmare at checkin at 10.30pm. We had prepaid and booked 2 rooms and received 2 confirmation numbers through expedia's same iterenary #. When we reached for checkin in we were told that theere were no rooms booked in our names. The staff at reception would not even want to check with the hotel's confirmation Cxxxxxx numbers and said that expedia over books many times and theeir hoel was fully booked over 43 weeks ago. And we should be looking at vacancy in other hotel. After insisting the staff to check the hotel's confirmation numbers we were told there was no such Confirmation numbers in their system. Requesting to check again by names on the 2 rooms books, one room was found in one of the two confirmations expedia provided. But 2nd room in other name was not there. Finally after 30 minutes struggle were were told there was one more room available but we had to pay for that room under new. confirmation number. Next day morning we were charged three times on the credit card. At checkout we had to spend an hour to clear and rsolve refund for one rooms. the issue and they found out the issue was one of original expedia confirmation was given out somone else!. Crazy!.
Commentaires de Gestion de l’hôtel
16 août 2024 par GM, Gestion de l’hôtel
Yagnesh,So sorry for all the troubles you encountered! We hope you get the oppurnity to stay again to observe the service you so needed to have after a long day with a late check in. We look forward to your next stay with us.We will be checking on the 3rd party reservation line to clarify the issues that has occurred!
par un voyageur
Publié le 4 août 2024 sur Expedia
Disappointingly dirty, we went an hour out of the way on our trip because it looked so much nicer than other places, we could omly use 2 out of 5 pillows because of stains, stains on blankets and what looked to be throw up on the couch and mold in the shower. Only saving grace was awesome breakfast and staff
Commentaires de Gestion de l’hôtel
10 août 2024 par GM, Gestion de l’hôtel
Austin,Thanks for review we will be addressing your concerns.Do stay again we would be happy to serve you.Hanna Team
par un voyageur
Publié le 3 août 2024 sur Expedia
Enjoyed our stay!.
Commentaires de Gestion de l’hôtel
4 août 2024 par GM, Gestion de l’hôtel
Ashley,We greatly appreciate that you took the time to share your experience. I am happy that we were able to meet your expectations regarding and want to thank you for staying with us and we look forward to serving you again in the future. Canalta Hanna Team
par un voyageur
Publié le 2 août 2024 sur Expedia
This was an amazing gem of a hotel. Close enough to drumheller without the expense. I would stay there again. No pool but a large hot tub
Commentaires de Gestion de l’hôtel
4 août 2024 par GM, Gestion de l’hôtel
Julie We greatly appreciate that you took the time to share your experience. I am happy that we were able to meet your expectations regarding and want to thank you for staying with us and we look forward to serving you again in the future. Canalta Hanna Team
