Note fondée sur 523 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,3 Service et personnel
3,1 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 août 2024 sur Expedia
Love quaint area but will never stay in this location. Old and dated even with current partial under construction areas.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Lee, Gestion de l’hôtel
Hi Jodi Thank you for your feedback. We’re pleased you enjoyed the quaint area, but we’re sorry to hear that the condition of the property did not meet your expectations. We appreciate your comments and will take them into consideration as we continue with our updates and improvements. We hope you find a more suitable place for your next stay and appreciate your honesty.Sincerely Hotel Manager
par un voyageur
Publié le 16 août 2024 sur Expedia
Condom on my bed under a pillow! Dirty bathroom, cracked sinks, sour smell in bathroom. Free breakfast had mold on muffins. No one at front desk. A phone their to call for help. Not a good property.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Lee, Gestion de l’hôtel
Hi VemaThank you for taking the time to share your experience. We’re truly sorry to hear about the cleanliness issues with the bathroom, the condition of the sinks, and the sour smell. We also apologize for the problems with the breakfast and the lack of staff presence at the front desk. Your feedback is important to us, and we will address these concerns to improve our property and service. We appreciate you bringing these issues to our attention and hope to have the opportunity to provide a better experience in the future.Sincerely Hotel Manager
par un voyageur
Publié le 16 août 2024 sur Expedia
Nonfictional pool. TV nothing but fuzzy pictures. Needs to be CLEANED There are objects under the bed and lots of dust. This place needs lots of work. Breakfast had a lot to be desired. Let there ate somewhere else.
You had 8.5 rating. Pictures on your site very deceiving. Doors not locked to enter near our room. Need better security locks on entrances not at front desk. Our room door handle did not work properly we had a hard time getting in our room. When I saw a cleaning lady and asked for her assistance she didn’t even acknowledge me. Terrible terrible experience.
If I wasn’t exhausted I would have gotten a refund and moved on.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Lee, Gestion de l’hôtel
Hi Joyce Thank you for sharing your feedback. We deeply apologize for the numerous issues you encountered during your stay. We’re very sorry to hear about the nonfunctional pool, fuzzy TV, cleanliness concerns, and breakfast experience. Your comments regarding the security, room door handle, and lack of assistance from the staff are also concerning. We take your feedback seriously and will work on addressing these issues to improve our property and service. We understand your frustration and regret that we did not meet your expectations. We appreciate you bringing these matters to our attention and hope to have the opportunity to provide a much better experience in the future.Sincerely Hotel Manager
par un voyageur
Publié le 11 août 2024 sur Expedia
It's a unique property and everyone on staff was amazing.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Lee, Gestion de l’hôtel
Hi StaceyThank you for your kind words! We’re thrilled to hear that you found our property unique and that our staff made a positive impression. We appreciate your feedback and look forward to welcoming you back for another great stay!Sincerely Hotel Manager
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Lee, Gestion de l’hôtel
Thank you for your feedback! We’re glad to hear that you’ll be back. We appreciate your comments and will work on addressing the issues you mentioned to make your next stay even better. Looking forward to welcoming you again!Sincerely Hotel Manager
par un voyageur
Publié le 30 juill. 2024 sur Expedia
This property was run down and old. It's a motel, not hotel. No water in the pool, loose ceiling tiles, and exterior was in bad condition. It did not feel safe. We couldn't stay there and found a different hotel for the night.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Lee, Gestion de l’hôtel
Hi JudiThank you for your feedback. We’re sorry to hear that the condition of the property did not meet your expectations and that you felt it wasn’t safe. We appreciate you bringing these issues to our attention, and we understand your decision to find alternative accommodations. Your feedback is valuable, and we will work on addressing these concerns to improve the property. We hope you find a stay that better suits your needs and appreciate your honesty.Sincerely Hotel Manager
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Air conditioner stopped working in the middle night and honestly didn’t work that well. Now that I’m thinking about it, probably didn’t work because it was breaking but overall a nice quick last minute stay for my family on our way home from vacation.
Also, Hotels.com advertises that pets are welcome, even non service animals and they are not.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Lee, Gestion de l’hôtel
Hi Thank you for sharing your feedback. We're sorry to hear that your air conditioner stopped working during your stay. It’s possible it was malfunctioning, and we appreciate you bringing this to our attention so we can address it. We're also sorry for any confusion regarding our pet policy. We'll be sure to clarify this on our listing. Despite the issues, we're glad that your stay was a nice and convenient stop for your family. Safe travels, and we hope to welcome you back in the future!Sincerely Hotel Manager
par un voyageur
Publié le 27 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Lee, Gestion de l’hôtel
Hi JamesThank you so much for your wonderful review! We're delighted to hear that you and your family enjoyed your stay. It's always great to know that our accommodations were convenient for your travel plans. We truly appreciate your feedback and hope to welcome you back the next time you're passing through. Safe travels!Sincerely Hotel Manager
par un voyageur
Room
Publié le 24 juill. 2024 sur HotelsThe rooms were clean. None of the outside doors lock so it’s open to the public. We had a balcony outside our room but there were no patio door curtains. The curtains were not the correct size and would not close. The king sized bed needs replaced it felt like it was broke.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Lee, Gestion de l’hôtel
Hi MichaelThank you for sharing your feedback. We're glad to hear that you found the rooms clean. However, we’re truly sorry for the concerns you raised regarding the door security, curtains, and the bed. These are important issues, and we'll be addressing them with our team to ensure they are resolved promptly. Your comfort and safety are our top priorities, and we appreciate your input as it helps us improve. We hope to have the opportunity to provide you with a better experience in the futureSincerely Hotel Manager
par un voyageur
Publié le 21 juill. 2024 sur Expedia
The room was not clean. Dead bugs behind everything. Pulled sheets back and ended up sleeping on top of them. Couldn't park by room due to parking being sold out to an event. Pool not open
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Lee, Gestion de l’hôtel
Hi MichelleThank you for taking the time to share your feedback. We’re very sorry to hear about the cleanliness issues you experienced and the inconvenience with parking and the pool. This is not the standard we strive for, and we’ll address these concerns with our team immediately. Your satisfaction is important to us, and we appreciate your comments as they help us improve. We hope you’ll consider giving us another chance in the future to provide you with a better experience.Sincerely Hotel Manager
