Note fondée sur 932 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Ok
Publié le 9 août 2018 sur HotelsVacances
Commentaires de Gestion de l’hôtel
24 sept. 2018 par kk, Gestion de l’hôtel
Thank you for your reply and we look forward to seeing you along the way
par un voyageur de Webster City
Publié le 21 déc. 2024
Price. Availability. Host.
Commentaires de Gestion de l’hôtel
22 déc. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your positive feedback! We're glad you appreciated our pricing, availability, and the service provided by our host. We value your input and look forward to hosting you again for an even better experience.Sincerely, Hotel Manager
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Hotel smelled weird when we walked in. Lady at the desk struggled with English and was hard to understand. Room smelled weird. There was hair in the sink and bathtub. Overall, room was pretty gross. We stayed only one night. Would never stay here again.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We sincerely apologize for the unpleasant experience you had during your stay, especially regarding the cleanliness and communication issues. This falls far short of our standards, and we will address these concerns immediately. We regret that we did not meet your expectations and hope for an opportunity to make things right in the future.Sincerely, Hotel Manager
par un voyageur
Dirty...don't stop here
Publié le 28 sept. 2024 sur HotelsThe stay was not good. I would give no stars, if possible. The sign was difficult to see in the dark. The hotel smelled musty and of cigarettes. Our room was dirty- floor was sticky, Reese's pieces all over the floor, the refrigerator light was working and it was making noise but it was broken, the food we put in was warm in the morning and had to be thrown out and then we noticed the black mold inside of it, even the towels did not smell clean. There were electrical outlets that did not work, lights missing in the lamps, drain broken in the tub, toilet flushed poorly.The coffee tasted nasty and there were few food choices for breakfast. It was a tri-level motel and the first floor smelled moldy.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your concerns. We are truly sorry to hear about the multiple issues you encountered during your stay. Cleanliness and comfort are our top priorities, and it is clear we fell short. We will address all the points you mentioned with our team to ensure improvements are made. We appreciate your feedback and hope to provide a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Know before you go.
Publié le 27 sept. 2024 sur HotelsLobby warm and humid. Check in straight forward except no elevator for upstairs. No AC in hallways so very warm. Room okay, standard. Bed very firm which worked with my back. No made bed for 2nd day. Breakfast is waffle, cereal, muffin with fruit cup. Wi-Fi worked.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your review. We're glad you found the check-in process straightforward and that the bed suited your needs. However, we apologize for the warmth in the lobby and hallways, as well as the housekeeping oversight on your second day. We appreciate your feedback and will work to improve these areas for a better guest experience.Sincerely, Hotel Manager
par un voyageur de CHAMPLIN
Publié le 26 sept. 2024 sur Expedia
Dead bolt on door did not work.
Bathroom door did not close
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We're glad you stayed with us, but we apologize for the issues with the deadbolt and bathroom door. Your security and comfort are our priorities, and we will address these concerns with our maintenance team. We appreciate your input and hope to provide a better experience on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 24 sept. 2024 sur Expedia
The swimming pool was closed for the year but was in the 90's also for smokers, one small place outside the back door, hotels need to know we are customer's too, buy a camper ,start letting hotels we need smoking rooms or they lose big business !!!!
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We apologize for the inconvenience of the closed swimming pool and the limited smoking area. Your comments are valuable, and we understand the importance of catering to all guests' needs. We appreciate your input and will take it into consideration as we strive to improve our services.Sincerely, Hotel Manager
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. Your insights are valuable to us, and we would love to understand more about what went wrong. Please feel free to reach out directly so we can address your concerns and improve for future guests.Sincerely, Hotel Manager
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Clean, comfortable hotel for an affordable price. Would definitely recommend to anyone staying in the Hannibal area
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your wonderful review! We are thrilled to hear that you found our hotel clean and comfortable at an affordable price. Your recommendation means a lot to us, and we’re glad you enjoyed your stay in the Hannibal area. We look forward to welcoming you back in the future!Sincerely, Hotel Manager
par un voyageur
Publié le 17 sept. 2024 sur Expedia
I always have a great time at this hotel. I have stayed a few times already.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your loyal patronage and for sharing your positive experiences! We're delighted to hear you always have a great time with us. We look forward to welcoming you back for your next stay!Sincerely, Hotel Manager
