Note fondée sur 249 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 mai 2024 par Miu, Gestion de l’hôtel
Dear Mr/Mrs. Geraldine,Thank you for rating us during your stay at Anatole Hotel Hanoi. However, we regret to note that the review is only 8 out of 10. We have contacted you through email, please let us know what we could do to improve your experience, to have another chance of welcoming you back soon. Sincerely,Dieu Anh NguyenGuest Relation Officer.
par un voyageur
Publié le 8 mai 2024 sur Expedia
Bien situé
Commentaires de Gestion de l’hôtel
17 mai 2024 par Miu, Gestion de l’hôtel
Dear Mrs. Sylvie,Thank you for your feedback and the compliments on our central location. However, we regret to note that the overall rating was 4 out of 5. We have contacted you through email, please let us know what aspects made your stay less than perfect for us to make improvements. Best regards,Dieu Anh Nguyen (Ms.)Guest Relation Officer.
par un voyageur
Publié le 6 mai 2024 sur Expedia
Très bel hôtel
Chambre petite
Commentaires de Gestion de l’hôtel
9 mai 2024 par Miu, Gestion de l’hôtel
Dear Ms. Diane,We are extremely grateful that you took the time to send us detailed feedback about your stay at Anatole Hotel. Thank you so much for the 5 out of 5 rating.Besides, we sincerely apologize that your room seemed a little small. The Superior Room you booked is our standard room; however, we have other types of rooms with views and bigger sizes. So we hope you will give us another chance to serve you better.Once again, thank you for choosing Anatole Hotel as your residence in Hanoi. We look forward to welcoming you again soon. Best Regard,Dieu Anh Nguyen.Guest Relation Officer
par un voyageur
Publié le 24 janv. 2024 sur Expedia
par un voyageur
Très bien
Publié le 25 déc. 2023 sur HotelsTrès bien
Personnels très sympathique et dévoue.
Emplacements idéal pour visiter le vieux quartier, à 1 minutes à pied de la cathédrale
par un voyageur
Publié le 18 août 2024 sur Expedia
Great property would recommend it to anyone. Surprised it’s not 5*!!
Commentaires de Gestion de l’hôtel
19 août 2024 par Evelyn, Gestion de l’hôtel
Dear Mr. Sean, Thank you so much for being our customer. I trust you had a wonderful stay at Anatole Hotel. Your satisfaction is the biggest motivation for us to improve constantly day by day. Once again, thank you so much and hope you will come back our hotel in shortly. Sincerely, Thuy Linh Tran (Ms.Evelyn) Guest Relations Officer
par un voyageur
Publié le 17 août 2024 sur Expedia
Excelente !!!
Commentaires de Gestion de l’hôtel
19 août 2024 par Evelyn, Gestion de l’hôtel
Dear Mrs. Miguel Angel, We are delighted to receive your feedback with Expedia community about your recent stay at our hotel. Your satisfaction made us feel motivated to try our best to improve even better. Thank you and best regards, Thuy Linh Tran (Ms. Evelyn) Guest Relations Officer
par un voyageur
Publié le 17 août 2024 sur Lastminute
Commentaires de Gestion de l’hôtel
19 août 2024 par Evelyn, Gestion de l’hôtel
Dear Mr. Travis, How nice to see your lovely review with a maximum score on Expedia to share your excellent experience at our hotel. I trust you had a wonderful vacation with us. Thank you for choosing us and hope to see you again. Sincerely, Thuy Linh Tran (Ms. Evelyn) Guest Relations Officer
par un voyageur
Publié le 14 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Evelyn, Gestion de l’hôtel
Dear Mr. Margaret, On behalf of the manager of Anatole Hotel, I would like to express our gratitude when you chose our hotel as an accommodation during your stay here. Your review is a meaningful gift for us to try our best to become better. Best regards, Thuy Linh Tran (Ms. Evelyn) Guest Relations Officer
par un voyageur
Publié le 14 août 2024 sur Expedia
Great location, walking distance to Hoan Kiem Lake and there are restaurants and shops all around. The breakfast buffet is very good and offers a variety of dishes and fruits. The staff are extraordinarily attentive and friendly. we needed to ship a box and they provided tape and what we needed.
Commentaires de Gestion de l’hôtel
19 août 2024 par Evelyn, Gestion de l’hôtel
Dear Ms. Margaret, How nice to see your marvelous review about your stay at Anatole Hotel. We are delighted to hear that our convenient location, various breakfasts, and friendly staff made your stay even more wonderful. Once again, thank you so much and hope to see you again. Sincerely, Thuy Linh Tran (Ms. Evelyn) Guest Relations Officer
