Note fondée sur 257 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 mai 2024 par Miu, Gestion de l’hôtel
Dear Mr/Mrs. Geraldine,Thank you for rating us during your stay at Anatole Hotel Hanoi. However, we regret to note that the review is only 8 out of 10. We have contacted you through email, please let us know what we could do to improve your experience, to have another chance of welcoming you back soon. Sincerely,Dieu Anh NguyenGuest Relation Officer.
par un voyageur
Publié le 8 mai 2024 sur Expedia
Bien situé
Commentaires de Gestion de l’hôtel
17 mai 2024 par Miu, Gestion de l’hôtel
Dear Mrs. Sylvie,Thank you for your feedback and the compliments on our central location. However, we regret to note that the overall rating was 4 out of 5. We have contacted you through email, please let us know what aspects made your stay less than perfect for us to make improvements. Best regards,Dieu Anh Nguyen (Ms.)Guest Relation Officer.
par un voyageur
Publié le 6 mai 2024 sur Expedia
Très bel hôtel
Chambre petite
Commentaires de Gestion de l’hôtel
9 mai 2024 par Miu, Gestion de l’hôtel
Dear Ms. Diane,We are extremely grateful that you took the time to send us detailed feedback about your stay at Anatole Hotel. Thank you so much for the 5 out of 5 rating.Besides, we sincerely apologize that your room seemed a little small. The Superior Room you booked is our standard room; however, we have other types of rooms with views and bigger sizes. So we hope you will give us another chance to serve you better.Once again, thank you for choosing Anatole Hotel as your residence in Hanoi. We look forward to welcoming you again soon. Best Regard,Dieu Anh Nguyen.Guest Relation Officer
par un voyageur
Publié le 24 janv. 2024 sur Expedia
par un voyageur
Très bien
Publié le 25 déc. 2023 sur HotelsTrès bien
Personnels très sympathique et dévoue.
Emplacements idéal pour visiter le vieux quartier, à 1 minutes à pied de la cathédrale
par un voyageur
Fantastic Service and great hotel
Publié le 18 sept. 2024 sur HotelsThe reviews you read only begin to describe the Anatole. From arrival to departure teh staff could not have been more helpful, welcoming and attentive. nothing was too much trouble. I would recommend this hotel highly for eth above reasons. Its location is also great with a short walk to old town/ cathedral etc
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Hoang, Gestion de l’hôtel
Dear Dr. Ja,Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience with our staff from the moment you arrived until your departure. Your kind words about our team's helpfulness and attentiveness mean the world to us. We're also glad you enjoyed our central location, making it easy to explore the old town and nearby attractions.We truly appreciate your recommendation and look forward to welcoming you back soon!Best regards,Mr. Hoang Guest Relation Officer.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Great Customer Services, good location. Staff are very helpful!!
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hoang, Gestion de l’hôtel
Dear Mr/Ms. Chak Kwan,Thank you for your kind words! We are thrilled that you had a positive experience with our customer service and found our location convenient. Our staff is always happy to assist, and we hope to welcome you back soon!Best regards,
par un voyageur
Publié le 15 sept. 2024 sur Hotels
It was under the biggest storm that hit Hanoi in the last 30 years that we checked in the Anatole Hotel. The city was closed down. There wasn’t much to do. Luckily the attentive service provided by the front desk staff made our stay quite enjoyable. They even texted us to make sure we didn’t encounter any problems going out in the storm.
Commentaires de Gestion de l’hôtel
30 oct. 2024 par Hoang, Gestion de l’hôtel
Dear Wai Wai Euginie,Thank you for sharing your experience with us. We’re truly glad to hear that, despite the stormy circumstances, our front desk team could make your stay enjoyable and comfortable. Ensuring your safety and satisfaction is always our priority, and we’re pleased our team’s attentiveness made a positive impact.We hope to welcome you back under calmer skies for a more relaxing experience in Hanoi!Best regards,
par un voyageur
Publié le 13 sept. 2024 sur Expedia
We loved our stay at Anatole! The service was outstanding. We immediately felt cared for with all the attentive and polite staff. They were flexible with allowing us to check in early and leaving our luggages at the hotel before our flight. We told them it was our honeymoon and they surprised us with a slice of cake and a lovely heart towel decoration. The breakfast buffet was one of our favorite parts. The food was really good. Thank you Frankie and his staff at Anatole! We definitely recommend this hotel to anyone staying in Hanoi.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hoang, Gestion de l’hôtel
Dear Mr/Ms Trina,Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that you loved your stay and that our service made such a positive impression, especially during such a special occasion as your honeymoon. It's heartwarming to know that the little touches, like the cake and heart towel decoration, added to your experience.We're also glad to hear that you enjoyed our breakfast buffet and found the food to your liking. Frankie and the entire team are grateful for your kind words, and we are delighted to know you'd recommend us to others. We hope to welcome you back to Hanoi soon!Best regards,Mr. HoangGuest Relation Officer.
par un voyageur
Excellent
Publié le 10 sept. 2024 sur HotelsCommentaires de Gestion de l’hôtel
10 sept. 2024 par Frankie, Gestion de l’hôtel
Dear Mr. Xie,Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent stay with us. It's always our goal to provide exceptional service and a comfortable experience, and we're delighted to know we hit the mark for you.We truly appreciate your kind words. Your feedback motivates us to continue striving for excellence.If you have any suggestions or need anything in the future, please don’t hesitate to reach out. We look forward to welcoming you back on your next visit!Warm regards,Phuc Anh NguyenGuest Relation Officer
