Note fondée sur 49 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
15 mai 2023 par Quang Nguyen , Gestion de l’hôtel
Dear Charles, We very much appreciate your comments regarding your stay at the Grand Mercure Hanoi. It is always a pleasure to receive positive feedback from our guests. Your comment will be shared with the team, which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Quang NguyenFront Office Manager
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Grand Mercure Hanoi, Gestion de l’hôtel
Dear Chayoung,Thank you very much for your review at Grand Mercure Hanoi! We look forward to welcoming back soon.Sincerely,Hannah PhanGuest Experience Manager
par un voyageur
Publié le 14 août 2024 sur Expedia
I recently had the opportunity to stay at the Grand Mercure Hotel in Hanoi, and I must say, my experience did not live up to the expectations set by its five-star rating.
While the hotel certainly offers various features and amenities, many of them felt more like gimmicks than genuine enhancements to the stay. For example, the heated toilet seat seemed excessive and unnecessary. It’s a small detail, but it highlights the mismatch between luxury and practicality.
Another frustrating aspect was the automatic bathroom light. If you happen to wake up in the middle of the night and step onto the floor, the light turns on abruptly, waking everyone in the room. This design choice certainly detracted from our comfort. Additionally, the shower water temperature was inconsistent, running cold after just five minutes, which was quite disappointing.
The staff at the hotel did not contribute positively to my experience. They were cold and unwelcoming, which made interactions feel uncomfortable. I encountered significant communication issues when trying to add breakfast to my room. After discussing it with multiple staff members, we finally found someone who understood our request, only to be passed along to someone else who insisted that breakfast was not included. This left us feeling frustrated and ultimately led us to walk away without a resolution.
The location of the hotel is another downside; there isn’t much within walking distance
Commentaires de Gestion de l’hôtel
21 août 2024 par Grand Mercure Hanoi, Gestion de l’hôtel
Dear Ms. Chantelle,Thank you for sharing your feedback with us. I want to sincerely apologize for the issues you encountered during your stay, particularly with our facilities and the lack of a welcoming atmosphere from our staff. This is not the experience we strive to provide, and we deeply regret that we did not meet your expectations. Please know that we are taking your comments very seriously and are addressing these concerns with our team to ensure improvements are made.Your comfort and satisfaction are our top priorities, and we would greatly appreciate the opportunity to make things right during your next visit. If there is anything specific we can do for you, please do not hesitate to reach out to me directly.Thank you for bringing this to our attention, and I hope we can have the chance to offer you a better experience in the future.Warmest regards,Hannah PhanGuest Experience Manager
par un voyageur
Anbefales!
Publié le 12 août 2024 sur HotelsVeldig fornøyd med stort og flott rom. Vi fikk god service fra personalet. God frokost. Beliggenheten var også veldig bra. Vi prøvde spa og var veldig fornøyd med det også.
Litt kjedelig at baren ikke er åpen før kl.15.00 ved bassenget da det var opptil 40 grader når vi var der. Skulle da gjerne hatt tilgang på hvertfall vann. Det er også kun fire senger med tak for skygge tilgjengelig. På grunn av bassenget skjuler for vind blir det også ekstra varmt nede med de andre sengene.
Hotellet er merket med flytransport, noe vi benyttet oss av på vei hjem. Vi ble tilbudt en pris av hotellet som ble firedoblet når vi kom frem til flyplassen. Anbefaler derfor ikke å benytte seg av den, men heller bruke grab som er trygt.
Commentaires de Gestion de l’hôtel
21 août 2024 par Grand Mercure Hanoi, Gestion de l’hôtel
Dear Sigrid Myrmael,Thank you for taking the time to share your experience with us. We're thrilled to hear that you were very satisfied with your large and beautiful room, enjoyed our breakfast, and had a positive experience with our staff and spa. It’s also great to know that you found our location convenient.However, I want to apologize for the inconvenience you experienced regarding the pool bar hours and the limited availability of shaded beds. We understand how important it is to stay cool, especially in such high temperatures, and we will certainly review these aspects to see how we can improve the comfort of our guests.Your feedback is incredibly valuable to us, and we thank you for highlighting both the positives and the areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warmest regards,Hannah PhanGuest Experience Manager
par un voyageur de Mishima city nishihonntyo
Publié le 31 juill. 2024 sur Expedia
仕方ないことだが、隣のビル工事がうるさかった
Commentaires de Gestion de l’hôtel
21 août 2024 par Grand Mercure Hanoi, Gestion de l’hôtel
Dear Mr. Kojiro,Thank you for taking the time to share your experience during your stay. We regret if the noise from the construction site disturbed your jet-lagged sleep, as we take our guests’ comfort very seriously. At Grand Mercure Hanoi, we make sure to provide a peaceful atmosphere and do our best to minimize any potential disturbances. We hope that despite this, you had an enjoyable visit to our city and look forward to welcoming you again in the future.Best regards,Hannah PhanGuest Experience Manager
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Grand Mercure Hanoi, Gestion de l’hôtel
Dear Kin Chung,Thank you very much for your review at Grand Mercure Hanoi! We look forward to welcoming back soon.Sincerely,Hannah PhanGuest Experience Manager
par un voyageur
Publié le 27 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Grand Mercure Hanoi, Gestion de l’hôtel
Dear Mohan,Thank you very much for your review at Grand Mercure Hanoi! We look forward to welcoming back soon.Sincerely,Hannah PhanGuest Experience Manager
par un voyageur
A great break in the heart of Hanoi
Publié le 27 juill. 2024 sur HotelsA great stay!. One of our best city stays. The hotel is beautiful and decor selection is impressive. We stayed in the deluxe room and suite which had executive lounge access which came with loads of perks. Location is also very good and a short drive from old quarter. We also used the spa at the hotel which was great. The staff are very attentive and have a wide selection of treatments available. The rooftop bar has a very impressive view and is a nice way to spend evenings.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Grand Mercure Hanoi, Gestion de l’hôtel
Dear guest,Thank you so much for taking the time to leave us your valuable feedback. We are delighted to hear that you had a wonderful stay with us at Grand Mercure Hanoi. We are very proud to be able to offer a luxurious experience with our comfortable bedroom and excellent services.At Grand Mercure Hanoi, we strive to ensure that all our guests experience high-quality service from the moment they step into our property until they leave. We are grateful for your kind endorsement of our location and staff attitude, and we look forward to welcoming you back soon!Best regards,Hannah PhanGuest Experience Manager
par un voyageur
Publié le 25 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Grand Mercure Hanoi, Gestion de l’hôtel
Dear David Lay,Thank you very much for your review at Grand Mercure Hanoi! We look forward to welcoming back soon.Sincerely,Hannah PhanGuest Experience Manager
par un voyageur
Publié le 25 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Grand Mercure Hanoi, Gestion de l’hôtel
Dear Keunhyuk,Thank you very much for your review at Grand Mercure Hanoi! We look forward to welcoming back soon.Sincerely,Hannah PhanGuest Experience Manager
