Note fondée sur 308 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Emmanuel de France
Bien situé
Publié le 30 sept. 2014 sur HotelsBon hotel, plutôt adapté aux déplacements privés.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Maybe time to upgrade the Room TV. Otherwise no complains.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Chi Le - Guest Service Manager, Gestion de l’hôtel
Dear Ai Hoon,Thank you so much for sharing your experience related to your recent stay. Your well-intended feedback is much appreciated and has been shared with our management team to review the possibilities of improvement. All in all, we truly appreciate you letting us know what's expected from guest's perspective, so that giving us the opportunity to improve. We're looking forward to welcoming you back in the nearest future.Kind regards,Chi LeGuest Service Manager
par un voyageur
Publié le 10 sept. 2024 sur Expedia
a
Commentaires de Gestion de l’hôtel
26 déc. 2024 par Chi Le - Guest Service Manager, Gestion de l’hôtel
Dear Masaru - san,Thank you for choosing Hilton Garden Inn Hanoi and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Hanoi.Kind Regards,Chi LeGuest Service Manager
par un voyageur
Publié le 24 août 2024 sur Expedia
N/a
Commentaires de Gestion de l’hôtel
27 août 2024 par Chi Le - Guest Service Manager, Gestion de l’hôtel
Dear TADEUSZ,Warmest greeting from Hilton Garden Inn Hanoi! We are excited to see your great rating and happy to hear that you experienced our exceptional hospitality. Next time you are in the area, we would love to have you stay with us again.Thank you for choosing us for your stay.Kind regards,Chi LeGuest Service Manager
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 août 2024 par Chi Le - Guest Service Manager, Gestion de l’hôtel
Dear Mr Justin,Warmest greeting from Hilton Garden Inn Hanoi! We are excited to see your great 5* rating and happy to hear that you experienced our exceptional hospitality. Next time you are in the area, we would love to have you stay with us again.Once again, thank you for your support!Kind regards,Chi LeGuest Service Manager
par un voyageur
Publié le 29 juill. 2024 sur Expedia
場所は立地もよく便利だが、スタッフが少し無愛想だった。
Commentaires de Gestion de l’hôtel
2 août 2024 par Chi Le - Guest Service Manager, Gestion de l’hôtel
親愛なるケイさん、ヒルトン・ガーデン・イン・ハノイより心温まるご挨拶を申し上げます。 素晴らしい 5 つ星評価をいただき、大変うれしく思います。また、私たちの卓越したおもてなしをご体験いただいたことを嬉しく思います。次回お近くにお越しの際は、また当館をご利用頂ければ幸いでございます。敬具、チ・レゲストサービスマネージャー
par un voyageur
Comfortable stay in old town
Publié le 21 juill. 2024 sur HotelsCertainly! Here's the revised version with a touch of Hanoi's charm:
I stayed for three nights on a business trip in Hanoi. The hotel is located in the heart of the old town, providing an authentic experience of the city's vibrant atmosphere. It’s perfect for leisurely walks to the serene Hoan Kiem Lake and exploring the bustling streets filled with shops and street vendors. There are numerous local and international restaurants within walking distance. The staff is exceptionally motivated and friendly, reflecting the warm hospitality Hanoi is known for. The hotel restaurant specializes in delicious Vietnamese cuisine, capturing the unique flavors of the region. However, the quality of the Western dishes, particularly the pastas, could use some improvement.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Chi Le - Guest Service Manager, Gestion de l’hôtel
Dear Kensuke-san,Thank you for taking the time to share your recent experience in Hilton Garden Inn Hanoi and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.Kind Regards,Chi LeGuest Service Manager
par un voyageur
Cannot recommend
Publié le 5 juin 2024 sur HotelsNothing special. Mediocre breakfast buffet. Uncomfortable bed. Lobby staff not very helpful
Commentaires de Gestion de l’hôtel
21 juin 2024 par Chi Le - Guest Service Manager, Gestion de l’hôtel
Dear Mr David,Thank you for taking the time to communicate with us why our services did not meet your expectations and aspects of the room that need updating.We have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent the similar case from occurring in the future. Please rest assured that we keep working to uphold our commitment to deliver exceptional service to every guest.Although we fell short of meeting your expectations during your stay, we hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Kind regards,Chi LeGuest Service Manager
par un voyageur
Publié le 27 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 mai 2024 par Chi Le - Guest Service Manager, Gestion de l’hôtel
Dear Masaru-san,Thank you for choosing Hilton Garden Inn Hanoi and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Hanoi.Kind Regards,Chi Le,Guest Service Manager
par un voyageur
Publié le 3 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 mai 2024 par Chi Le - Guest Service Manager, Gestion de l’hôtel
Dear Aya,We are excited to see your 4* rating and happy to hear that you experienced our exceptional hospitality. Next time you are in the area, we would love to have you stay with us again! Thanks for taking the time to leave us your feedback, as it means a lot to us.Kind Regards,Chi LeGuest Service Manager
