Note fondée sur 106 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,6 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Tout s’est très bien passé
Publié le 11 août 2024 sur HotelsTrès bon hôtel
Commentaires de Gestion de l’hôtel
19 sept. 2024 par ., Gestion de l’hôtel
Dear Mr. Marc-Anthony,Thank you for taking the time to share your wonderful experience at La Casa Hanoi Hotel. Your compliments about our services, rooms, and staff truly motivate our entire team.We are delighted to hear that you were satisfied and created memorable moments during your stay.Customer satisfaction is our top priority, and positive feedback like yours inspires us to continuously improve our services.We look forward to welcoming you back in the near future!Warm regards,Nguyen Huong Thao (Ms.)Sales ExecutiveLa Casa Hanoi Hotel
par un voyageur
Small nice hotel in a quiet area
Publié le 2 août 2019 sur HotelsCharming small hotel located outside the craziness of the old quarter hence offering a quieter environment. Very warm and welcoming staff as well as helpful with logistics. Good breakfast. Only regret is the small size of pool and gym.
par un voyageur
Good value for your money at La Casa Hanoi!
Publié le 2 août 2019 sur HotelsVery welcoming and helpful staff to help with what to visit, book taxis and advise in future destinations in Vietnam. Only regret is the size of the pool and gym which size and cleanliness could be improved.
Commentaires de Gestion de l’hôtel
6 août 2019 par Robin Phuong Nguyen, Gestion de l’hôtel
Hi sarah, thank you so much for leaving us a feedback and we're delighted that we was able to meet your kind expectations. I'm particularly proud to learn that our staff has done their best job to provide you with pleasant service, and while there's little we can do regarding the pool and the gym, we promise you that we always strive to make up for it by constantly maintaining and upgrading our other facilities, as well as providing the highest standards of service. It'd be our honor to have you stay at our hotel again in the future, so should you come back to Hanoi, please don't hesitate to reach out to us. Looking forward to hearing from you soon!
par martin
Mieux en photo qu’en réalité
Publié le 2 déc. 2017 sur HotelsHôtel propre et bien situé.
Mais les chambres sont vieillottes et très mal insonorisées, le staff parle peu anglais et la piscine est très moyenne.
par un voyageur
Honnête, sans plus
Publié le 2 nov. 2016 sur HotelsHôtel assez excentré, nous avons dû sans cesse prendre des taxis dès que nous voulions aller au centre ville. Nous avons eu VRAIMENT du mal à nous faire à la salle de bain (et aux toilettes...) séparée de la chambre que par une vitre. Il y a des moments où un minimum d'intimité est agréable... L'espèce de store qui était censé cacher la douche et les wc depuis le lit placé contre la vitre n'était pas suffisant pour dissimuler quoi que ce soit. Petit-déjeuner très moyen, pas de jus d'orange par exemple 2 des 3 matins où nous étions à l'hôtel.
par ludivine de Orcieres
Parfait
Publié le 16 sept. 2015 sur HotelsHotel très agréable. Chambre spacieuse et bien équipée à la décoration soignée. Nous avons bénéficié d'une offre promotionnelle qui fait de cet hôtel le meilleur rapport qualité prix de tout notre séjour à Hanoï. Vue dominante depuis le bar terrasse. Avec une chambre au 10 ème c'était très calme . Très bon petit déjeuner en buffet. Je le recommande vivement
par un voyageur
Publié le 27 mai 2024 sur Expedia
Really enjoyed the buffet breakfast. Staff were very helpful and friendly
par un voyageur
Publié le 31 mars 2024 sur Hotels
par un voyageur
Publié le 6 janv. 2024 sur Expedia
I liked the area.it was very walkable and the pool although it was a little cold to swim.
The lobby is comfortable and has some nice paintings
The rooms could have done with a bit of updating and were quite small and the carpet needs shampooing
The staff are very nice in reception
The breakfast was very average for the type of hotel it was and I thought should have included western as well as Vietnamese coffee also although we went at 8. 30 - 9 .The staff were cleaning up and packing up which makes you feel uncomfortable
par un voyageur
Publié le 2 janv. 2024 sur Expedia
Left feeling very disappointed with this hotel. I booked and paid for a double bed, checked in and found i'd been allocated a single bed only. Spoke to reception, they said they gave me a single bed as i was travelling on my own. Explained that i had paid for a double because that was what i wanted. Response was hotel was fully booked for the night. Was only a two night stay so moved on after the second night. I drank a can of orange from the room which at check out they wanted to charge me 100000 vnd, i reminded them that they had made an error with my room, reluctantly i felt the front desk manager gave me that drink complimentary because of the error. Just a point to note, the rooms dont look like what the images show when booking, the word 'catfish' comes to mind.
