Ratings based on 34 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 20, 2024 on Expedia
Thank you for everything.
Comment from Hotel Management
Feb. 21, 2024 by Hoang, Hotel Management
Thank you so much !
by A traveller
Posted Mar. 6, 2020 on Expedia
by A traveller from Australia
Posted Jan. 4, 2020 on Expedia
Unfortunately check in took an extra hour - we had bags put into a different room whilst we wandered around to wait. I was asked at reception if I had contacted the owner because the apartments are privately owned, we were not aware of this. It worked out ok after a while . Owner of the room spoke no English and we were trying to communicate via giogle translatior. The apartment wasn’t as described- only a washing machine / no dryer and the area with a couple of lines to hang clothes were filled with owners towels and sheets. I removed some of them to make room. Kitchen area had no cutlery except for one knife and a spatula, two small plates for five people, only two cups but enough bowls. There was no twin sofa bed as listed , the owner had to provide a spare mattress for the floor. Some mould in bathroom and kitchen area , cupboards and drawers needed a good clean. After stating housekeeping was only done if requested- owner turned up three times during the stay when were out and washed towels but left no additional dry ones, Apartment is about 45 mins outside of the city , too far if booking tours as meeting spots are in the city ( old quarter) and getting a late taxi on return is tricky if five or more people are in a group. The owner made an effort to tidy the room but it wasn’t roomy enough for five people - two would be ok, there was only enough couch sitting area for three , an office chair was provided for us. Fairly tidy place but we were disappointed.
Comment from Hotel Management
Jan. 4, 2020 by Hoang, Hotel Management
Dear Sir, First of all, we would like to thank you for taking the time to provide us your concerns regarding your stay at Luxhome Vinhomes Skylake, and we do apologize for the inconveniences that you have experienced. I would like to share with you that we have discussed the issue with the relevant departments and ensured that all measures have been taken to avoid such problems in the future. We do appreciate your feedback and look forward to the opportunity to reinstall your confidence in us upon a future stay at Luxhome Vinhomes Skylake. Yours sincerely, - The Hotel Management -
by A traveller
Posted Jan. 1, 2020 on Hotels
Good
Comment from Hotel Management
Jan. 8, 2020 by Hoang, Hotel Management
Thank you so much
by A traveller
Posted Dec. 8, 2019 on Expedia
So.. so....
But, don't have key in post box.
Difficult check in.
Comment from Hotel Management
Dec. 9, 2019 by Hoang, Hotel Management
Dear Sir, First of all, we would like to thank you for taking the time to provide us your concerns regarding your stay at Luxhome Vinhomes Skylake, and we do apologize for the inconveniences that you have experienced. I would like to share with you that we have discussed the issue with the relevant departments and ensured that all measures have been taken to avoid such problems in the future. We do appreciate your feedback and look forward to the opportunity to reinstall your confidence in us upon a future stay at Luxhome Vinhomes Skylake. Yours sincerely, - The Hotel Management -
by A traveller
Posted Dec. 8, 2019 on Expedia
Very bad. Didn't keep promises. Don't have key. Don't picked phone
Comment from Hotel Management
Dec. 9, 2019 by Hoang, Hotel Management
Dear Sir, First of all, we would like to thank you for taking the time to provide us your concerns regarding your stay at Luxhome Vinhomes Skylake, and we do apologize for the inconveniences that you have experienced. I would like to share with you that we have discussed the issue with the relevant departments and ensured that all measures have been taken to avoid such problems in the future. We do appreciate your feedback and look forward to the opportunity to reinstall your confidence in us upon a future stay at Luxhome Vinhomes Skylake. Yours sincerely, - The Hotel Management -
by A traveller
Posted Dec. 8, 2019 on Expedia
Really difficult check-in.
Don't have rokm key, can't communicate staff.
Comment from Hotel Management
Dec. 9, 2019 by Hoang, Hotel Management
Dear Sir, First of all, we would like to thank you for taking the time to provide us your concerns regarding your stay at Luxhome Vinhomes Skylake, and we do apologize for the inconveniences that you have experienced. I would like to share with you that we have discussed the issue with the relevant departments and ensured that all measures have been taken to avoid such problems in the future. We do appreciate your feedback and look forward to the opportunity to reinstall your confidence in us upon a future stay at Luxhome Vinhomes Skylake. Yours sincerely, - The Hotel Management -
by A traveller
해외출장
Posted Mar. 21, 2024 on Hotels■ 위치: S1동
■ 방청소: 매일
■ 수건: 매일 제공
■ 어메니티(amenity): 일회용칫솔&치약, 일회용 면도세트. 샴푸랑 바디워시는 이미 쓰던 게 배치되어있으나 깔끔하지 않음.
■ 물: 있음
■ 커피, 차: G7과 티백 있음
* 빨래 바구니에 빨래를 넣었더니 세탁도 해서 베란다 건조대에 널어주셨어요. 물론 색깔 있는 것과 없는 것을 나누어 세탁해주진 않으셨겠지만 빨래를 해주셔서 편했습니다.
* 대체적으로 만족 합니다.
Comment from Hotel Management
Mar. 23, 2024 by Hoang, Hotel Management
Thank you so much
by A traveller
Posted Jan. 8, 2024 on Hotels
Comment from Hotel Management
Feb. 4, 2024 by Hoang, Hotel Management
Thank you so much !
by A traveller
Posted Jul. 20, 2023 on Hotels
Comment from Hotel Management
Jul. 21, 2023 by Hoang, Hotel Management
Thank you so much. Hope to see you again next time
