Note fondée sur 34 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,0 Service et personnel
4,4 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 mars 2020 sur Expedia
Commentaires de Gestion de l’hôtel
10 mars 2020 par The Retreat Management, Gestion de l’hôtel
Thank you so much for staying with us.
We appreciate your review and hope to welcome you back soon.
Best Regards,
The Retreat Management
par un voyageur
Publié le 9 juin 2024 sur Hotels
par un voyageur
Publié le 4 mai 2024 sur Hotels
par un voyageur
Publié le 26 mars 2024 sur Hotels
par un voyageur
Publié le 26 nov. 2023 sur Expedia
par un voyageur
Publié le 21 nov. 2023 sur Expedia
Very very bad experience. My booking was cancelled even though i have received confirmation from expedia and payment has been made. The staff claim that the cancellatiob is due to non payment and they are unwilling to contact expedia and we got to sort out the issues ourselves despite us showing evidence that payment has been made. We got to make a long distance call to expedia and like usual, they will put you on hold.
After back and forth for almost 2 hours. The issue is rectified with the agent making payment at the very last min. The staff at the hotel recommended that we should book directly with the hotel in the future.
Dont think i will ever come back here again
par un voyageur
Publié le 3 sept. 2023 sur Hotels
par un voyageur
Mixed feelings about Ba Vie
Publié le 22 juill. 2023 sur HotelsThe property/ buildings are well kept in a lush environment.
The rooms are large and nicely done.
Breakfast was quite good. As it was off season and there were few guests they ran out of croissants early.
This is the down side of this place. It lacks a generosity in hospitality.
You pay for the Nespresso capsule in your room in the morning, you have 2 bottles of water at your disposition and if you need more you either walk to the reception for a refill or pay for a new bottle.
It is a resort in nowhere land with little to do except relax. If I was the manager I would pamper my guests with a little treat here or there to make up for a lack of possible activities.
This place works as a get away from busy Hanoi, I would not recommend it for European or American Vietnam travelers.
Commentaires de Gestion de l’hôtel
27 juill. 2023 par Nhung Ngo - Assistant Guest Experience , Gestion de l’hôtel
Dear Susanna,It is really our pleasure to receive your valuable comments.Sure, our retreat is not for everyone’s taste, but the once loving nature, quiet and special mountainous experiences.As always we truly appreciate your comments and feedback, this helps us to maintain our high standards and ensure we not only meet but continue to exceed all guest expectations. On behalf of Melia Ba Vi Mountain retreat, please allow us to express our sincerest apologies for any inconvenience this might have caused you. We would definitely look into it in order to consummate you future stays.Once again, thank you for your continuous supports and we are all looking forward to your next visit.Please do contact us if we could be any of your assistance.Wish you a nice weekend!!Warm Regards,
par un voyageur
Publié le 15 juin 2023 sur Expedia
The hotel is inside the Ba Vi National Park, it is very tranquil, the hotel area has excellent control on mosquitoes, pool and gymn have excellent view of the forest. Hospitality by Melia staff are exceptional, going above and beyond their duty to cater for our demands!!! Making it most relaxing stay.
Commentaires de Gestion de l’hôtel
27 juin 2023 par Nhung Ngo, Gestion de l’hôtel
Dear Phuong, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Best regards,
par un voyageur de Edina
Publié le 25 avr. 2023 sur Expedia
The facilities are amazing. The Vietnamese food is not as good as what can be found in Hanoi and lacks vegetarian options. The spa is great.
