Melia Hanoi Hotel Reviews | Travelocity.ca

5 sur 5

Publié le 8 juin 2024 sur Hotels

Lovely hotel warmly staff and good restaurants.

Commentaires de Gestion de l’hôtel

11 juin 2024 par Nguyen Thuy Trang - Guest Experience Agent, Gestion de l’hôtel

Dear Tebnoma David, Thank you for sharing your feedback with us! We are pleased to know that you had an enjoyable stay at Melia Hanoi hotel. As guest satisfaction is our ultimate goal, we strive to take care of every details and deliver a seamless experience to all the guests. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day.Once again, our most sincere thanks for staying at Melia Hanoi hotel. Should you need any assistance during your stay, please feel free to contact us.Best regards, Nguyen Thuy Trang Guest Experience Team

5 sur 5

Publié le 21 sept. 2023 sur Hotels

It was a great stay at MELIA ! Staff are so nice . Everything is close and easy to visit the old quarter and a lot of arrangements to outside Hanoi . The restaurant downstairs staff are so kind and you will a lot of choice at Breakfast. I love this Hotel . One of the best and clean Hotel in the middle of Hanoi .

Commentaires de Gestion de l’hôtel

22 sept. 2023 par Guest Experience Team, Gestion de l’hôtel

Dear Tebnoma David, It is our pleasure to receive your amazing feedback about your recent stay at Melia Hanoi Hotel. We are delighted to know that you had enjoyed our convenient location, as well as the breakfast buffet at Mosaico restaurant. We strive to provide seamless moments to all the guests and your positive comments truly motivate us to try harder every day. Thank you for staying with us! We look forward to welcoming you again in the near future. Kind regards, Vu Ngoc AnhGuest Experience Manager

5 sur 5

Publié le 21 juill. 2023 sur Expedia

Commentaires de Gestion de l’hôtel

24 juill. 2023 par Guest Experience Team, Gestion de l’hôtel

Dear Mathieu, It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards, Vu Ngoc Anh Guest Experience Officer

5 sur 5

Excellent séjour

Publié le 31 janv. 2020 sur Hotels

Hôtel grand standing, bon accueil, chambre très propre petit déjeuner excellent. Carte minimaliste et peu de monde au restaurant (j'y ai dîné 2 fois). L'ensemble est très satisfaisant malgré son aspect un peu vieillot. Fréquentation principalement américaine.

Commentaires de Gestion de l’hôtel

3 févr. 2020 par Melia Hanoi, Gestion de l’hôtel

Dear Michel, It was our pleasure to be your accommodation in Hanoi. We are happy to know that you had an enjoyable stay. As guest satisfaction is our ultimate goal, we always strive to take care of every details and deliver a comfortable experience to all of our guests. Positive feedback like yours truly motivates our team to try harder every day. Once again, our most sincere thanks for choosing us. We hope to have the opportunity to welcome you back in the near future. Warm regards, Vu Ngoc Anh Guest Experience Officer

5 sur 5

Excellent hôtel

Publié le 22 janv. 2020 sur Hotels

Excellent hôtel, très bien placé. Les chambres sont très spacieuses et disposent de toutes les commodités. Très grand lit. Excellent petit déjeuner!!

Commentaires de Gestion de l’hôtel

31 janv. 2020 par Melia Hanoi, Gestion de l’hôtel

Dear Myriam, It was our pleasure to be your accommodation in Hanoi. We are are delighted to know that you had an enjoyable time staying with us. As guest satisfaction is our ultimate goal, we always strive to take care of every details and deliver a high quality service to our guests. Positive feedback like yours truly motivates us to continue our hard work every day. Once again, our most sincere thanks for choosing us. We hope to have the opportunity to serve you again should your travels bring you back to Hanoi in the future. Warm regards, Vu Ngoc Anh Guest Experience Team

5 sur 5

Publié le 2 nov. 2019 sur Hotels

Excellent hotel au centre de Hanoi. Les chambres sont spacieuses et confortables et le personnel au petit soin. Petit déjeuner délicieux.

Commentaires de Gestion de l’hôtel

4 nov. 2019 par Melia Hanoi, Gestion de l’hôtel

Dear Valued Guest, Thank you for staying at the Melia Hanoi Hotel! We are glad to know that you had a great stay with us. As guest satisfaction is our ultimate goal, we always strive to provide an enjoyable experience to all of our guests. Positive feedback like yours will truly motivate our team to continue their hard work every day. Once again, our most sincere thanks for choosing us. We hope to welcome you back in the near future. Sincerely, Vu Ngoc Anh Guest Experience Team

5 sur 5

Tres bon sejour

Publié le 10 août 2019 sur Hotels

Très belle chambre , personnel tres professionel agreable gentil

Commentaires de Gestion de l’hôtel

12 août 2019 par Melia Hanoi, Gestion de l’hôtel

Dear Farah, Greetings from Melia Hanoi! Thank you very much for staying with us and we hope that you had great time exploring the city. We are glad to learn the your experience was fantastic and our associates were able to assist you. Guest satisfaction is always our top priority and your feedback truly creates a source of motivation for the entire team. Once again, our sincere thanks for the review. We look forward to welcoming you back to our hotel in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

4 sur 5

Service 5 etoile

Publié le 7 janv. 2019 sur Hotels

Service impeccable.petit déjeuner très variés avec des fruits et jus frais. Personnel à l écoute. Proche du musée des femmes du Vietnam et un marché local. Choix pas mal de restaurant à côté de l hôtel.

Commentaires de Gestion de l’hôtel

10 janv. 2019 par Guest Experience Team , Gestion de l’hôtel

Cher Farah, Nous nous réjouissons que l’organisation ainsi que les agréments de l’hôtel vous ont satisfais. Une fois de plus, nous souhaitons vous adressez nos meilleurs salutations pour votre attention. En espérant vous revoir à nos côtes prochainement. Cordialement,

4 sur 5

Publié le 2 janv. 2019 sur Hotels

Grande chambre, calme, propre; buffet petit-déjeuner très garni; situation un peu à l’ecart des quartiers très touristiques garantissant un bon repos...bref, un choix que je ne regrette pas.

Commentaires de Gestion de l’hôtel

5 janv. 2019 par Guest Experience Team, Gestion de l’hôtel

Tout d’abord nous souhaitons vous remercier pour avoir choisi le Melia Hôtel durant vos vacances à Hanoi. Nous sommes ravis que vous aillez passer un agréable séjour. En espérant vous revoir à nos côtes prochainement. Cordialement,

4 sur 5

Bel hôtel mais il y a mieux à Hanoï

Publié le 10 nov. 2018 sur Hotels

Très bel hôtel mais trop petite piscine.

Commentaires de Gestion de l’hôtel

11 nov. 2018 par Guest Experience Manager, Gestion de l’hôtel

Dear Claude, Thank you very much for choosing Melia Hanoi. We are glad to know that you were satisfied with our hotel services. In regards to your comment about the swimming pool, indeed we have a renovation plan and swimming pool, sauna and fitness center are areas for improvement. Once again, many thanks for your feedback. We look forward to welcoming you back to Melia Hanoi soon. Warm regards, Nguyen Thi Thanh Binh Guest Experience Manager

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