Note fondée sur 54 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,8 Service et personnel
4,9 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Monica, Gestion de l’hôtel
Dear Mr. Huang Hsi,We truly appreciate your review of Mövenpick Living West Hanoi. I will share your rating with all staff and I am sure that this feedback will serve as an encouragement to our team as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards,Tran Thi Nguyet (Ms. Monica) Guest Experience Manager
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Monica, Gestion de l’hôtel
Dear Mr. Osmai Yama,We are thrilled to hear that you and your family had a truly remarkable stay at Movenpick Living West Hanoi and would like to extend our sincerest gratitude for taking the time to share your feedback with us.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We are grateful for your feedback and look forward to welcoming you and your family back to our hotel in the near future.Sincerely,Tran Thi Nguyet (Monica)Guest Experience Manager
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Monica, Gestion de l’hôtel
Dear valued customer,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tran Thi Nguyet (Ms. Monica)Guest Experience Manager
par un voyageur
Publié le 29 août 2024 sur Hotels
Good
Commentaires de Gestion de l’hôtel
31 août 2024 par Monica, Gestion de l’hôtel
Dear Mr. Kyung Won,We truly appreciate your review of Mövenpick Living West Hanoi. I will share your rating with all staff and I am sure that this feedback will serve as an encouragement to our team as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards,Tran Thi Nguyet (Ms. Monica)Guest Experience Manager
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Ms. Monica, Gestion de l’hôtel
Dear Mr. Ban Wee,Thank you so much for taking the time to leave us your valuable feedback and great review of the Movenpick Living West Hanoi. We are so pleased to hear that you had such a positive experience with our hotel facilities and service. At Movenpick Living West Hanoi, it is our mission to provide a superior level of service and ensure guests feel as if they are at home. We are grateful for your kind endorsement of our hotel and we look forward to welcoming you back soon!Sincerely,Tran Thị Nguyet (Ms.)Guest Experience Manager
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Mrs. Monica, Gestion de l’hôtel
Dear Mr. Sanghyeok,Thank you so much for taking the time to leave us your valuable feedback. We are delighted to hear that you had a wonderful stay with us at Movenpick Living West Hanoi. At Movenpick Living West Hanoi, we strive to ensure that all our guests experience high-quality service from the moment they step into our property until they leave. We are grateful for your kind endorsement of our hotel and staff attitude.Once again, thank you for choosing Movenpick Living West Hanoi and for taking the time to share your feedback with us. We hope to have the opportunity to welcome you back to our hotel again in the near future.Sincerely,Tran Thi Nguyet (Mrs. Monica)Guest Experience Manager
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Monica, Gestion de l’hôtel
Dear Mr Kang Shin Ho,We truly appreciate your review of Mövenpick Living West Hanoi. I will share your rating with all staff and I am sure that this feedback will serve as an encouragement to our team as we strive to improve the quality of our services continuously.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards,Tran Thi Nguyet (Ms. Monica) Guest Experience Manager
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par Monica, Gestion de l’hôtel
Dear Mr. Chan,We truly appreciate the feedback regarding your stay at the Mövenpick Living West Hanoi. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nguyet Tran (Monica)Guest Experience Manager
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par Monica, Gestion de l’hôtel
Dear Kim Seah,We truly appreciate your review of Mövenpick Living West Hanoi. I will share your rating with all staff and I am sure that this feedback will serve as an encouragement to our team as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards,Tran Thi Nguyet (Ms. Monica)Guest Experience Manager
par un voyageur de Nara City
Publié le 4 août 2024 sur Expedia
nice hotel but inconvenience location
Commentaires de Gestion de l’hôtel
8 août 2024 par Monica, Gestion de l’hôtel
Dear Mr. Hirohiko, Thank you for sharing your experience during your stay at Movenpick Living West Hanoi. I am delighted that overall you enjoyed your visit at our hotel. It is always encouraging to learn that guests enjoyed the hotel’s facilities & services as it is what we strive for everyday. However, I regret to learn that the hotel’s location is not convenient for you. By the way, I am pleased to inform you that, in Hanoi we also have several properties of Accor group which are nearer to the city center. For any future booking coming back to Hanoi, should you wish to book in one of those properties to be more suitable for your plan & activities, please do not hesitate to let me know. I am more than happy to contact that property to reserve the booking for you. My name is Monica, I am the Guest Experience Manager of the hotel. Once again, thank you for choosing Movenpick Living West Hanoi. We hope to have the opportunity to welcome you back to our hotel in the near future. Best regards, Nguyet Tran (Monica)Guest Experience Manager
