Note fondée sur 957 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,9 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 févr. 2024 sur Expedia
Très beau, très propre, bon lit bonne literie, Déjeuner inclus en buffet et à la carte, excellent choix Accueuil avec un the en attendant Chek in vraiment apprécié. Pour avantage vip ils ont offert transport aéroport sans frais, ce qui nous a satisfait.
Tout le personnel donne un EXCELLENT service.
L'hôtesse de la salle a dîner de souvenait même de nos noms! Vraiment un hôtel a choisir!
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Thomas Nguyen/Mr., Gestion de l’hôtel
Dear Family of Mrs. Marie Josee, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards
par un voyageur
Top 4 stars hotel
Publié le 25 janv. 2024 sur HotelsI really loved this hotel from the beginning to the end :
- well located in heart of old Quarter
- many stores, spas, restaurants and else around
- super design of the hotel and the rooms
- super friendly staff, always a smile, they call you by your name, delicious welcome tea at arrival and greetings at the cab’s door when you leave the hotel.
- as I’ve read on comments, the breakfast was so good and I confirm !
Commentaires de Gestion de l’hôtel
27 janv. 2024 par Thomas Nguyen/Mr., Gestion de l’hôtel
Dear Mr. Pierre Emmanuel Roth, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards
par un voyageur
Excellent séjour de 3 nuits
Publié le 7 août 2023 sur HotelsUn séjour très agréable passé dans cet hôtel où le personnel a été vraiment adorable et serviable.
La décoration est reposante, le petit-déjeuner est très bon et variable. La chambre est propre et conforme à les photos.
Le wifi est très faible voire inexistant dans la chambre.
Commentaires de Gestion de l’hôtel
8 août 2023 par Thomas Nguyen/Mr., Gestion de l’hôtel
Dear Mrs. Anne - Sophie, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards
par un voyageur
Publié le 24 mars 2023 sur Expedia
We stayed 3 nights in this perfectly located hotel. (Old town)
After 18hours of travel, we got our room at 9.00 AM (immidiately when we arrived) instead of 2:00 AM.
- very clean rooms
- breakfast with several flavor (very tasty)
- the staff is very attentive and they will do their best to make your stay perfect.
We would like to personally thank thomas the manager and his entire team: Daniel, Austin, Jade, Monica and Anna.
If you visit Hanoi, go there! You won’t regret it :)
Selda&Nicolas from Belgium
par un voyageur
Très bel hôtel très propre et agréable
Publié le 24 juill. 2022 sur HotelsHotel très agréable et classe, merci à l'équipe
Attention, de nombreuses chambres n'ont pas de fenêtres
Commentaires de Gestion de l’hôtel
24 juill. 2022 par Thanh Nguyen/Mr., Gestion de l’hôtel
Dear Sir/madam, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards,
par un voyageur
Publié le 2 mars 2020 sur Hotels
Très bon hôtel bien placé
Personnel au petit soins et très agréable nous avons réservé trois nuits et nous avons resté une nuit de plus je recommande cet hotel
Commentaires de Gestion de l’hôtel
4 mars 2020 par Andy Vu, Gestion de l’hôtel
Dear Mr. Dominique,
On behalf of the Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day!
Kind regards,
Andy Vu
par un voyageur de Lac-Beauport
Publié le 12 févr. 2020 sur Expedia
Le personnel est attentionné, l’établissement parfaitement situé. Le déjeuner exquis 10/10
Commentaires de Gestion de l’hôtel
12 févr. 2020 par Andy Vu , Gestion de l’hôtel
Dear Mr/Ms. Hugues,
On behalf of the entire team at the Oriental Hospitality Group, I would like to share our gratitude with you for choosing and staying at our hotel. Having chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. We know that we must try more and more to provide the best service, however, we will promise to keep up the good work. Wish that we could have another opportunity to welcome you at our hotel in a near future.
Best regards,
Andy Vu
Director of Sales & Marketing
par un voyageur
Hotel à recommander
Publié le 8 févr. 2020 sur HotelsSejour agréable.
Bon petit déjeuner
Commentaires de Gestion de l’hôtel
10 févr. 2020 par Andy Vu , Gestion de l’hôtel
Dear Mr Simon,
On behalf of the entire team at the Oriental Hospitality Group, I would like to share our gratitude with you for choosing and staying at our hotel. Having chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. We know that we must try more and more to provide the best service, however, we will promise to keep up the good work. Wish that we could have another opportunity to welcome you at our hotel in a near future.
Best regards,
Andy Vu
Director of Sales & Marketing
par un voyageur
Publié le 3 janv. 2020 sur Hotels
Faible luminosité et wifi instable, mais le personnel est très attentionné et le restaurant excellent.
Commentaires de Gestion de l’hôtel
4 janv. 2020 par Andy Vu, Gestion de l’hôtel
Dear Mr.Guillaume ,
Thank you for staying with us as well as taking the honor to receive your valuable review about us. Your review would be passed to our hotel manager and our colleagues to improve our hotel service better. Furthermore, it would be great if we could know the reason for that point of evaluation. Thanks again for saving your time sharing your experience at our hotel.
Regards
Andy Vu
par un voyageur
Publié le 13 nov. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
13 nov. 2019 par Andy Vu, Gestion de l’hôtel
Dear Sir/madam,
On behalf of the Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day!
Kind regards,
Andy Vu
