Note fondée sur 245 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Plutôt un appartement qu'un hôtel
Publié le 7 août 2022 sur HotelsUn appartement plus qu'un hôtel à mon gout. Problème au check in car ils n'avaient pas reçu lé confirmation de réservation de Hotels.com !
Sinon personnel sympathique, la suite est très correct avec une cuisine. Petit déjeuner extrêmement décevant. Check out et Navette aéroport sans soucis
par gilles de andernos les bains
J'y retournerai...
Publié le 10 août 2016 sur HotelsHotel agréable excellent rapport qualité / prix. Un peu en retrait du centre mais plus au calme.
Chambre avec coin cuisine et salon.
Bonne salle de fitness et excellente piscine intérieur.
Petit déjeuner moyen, j'ai préféré celui du restau Japonais.
j'y retournerai sans doute.
Commentaires de Gestion de l’hôtel
24 août 2016 par General Manager, Gestion de l’hôtel
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again.
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Andrew, Gestion de l’hôtel
Dear Sir/MadamThank you for your kind review!It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment our colleagues for their dedicated services.All of us here look forward to welcoming you back on your next trip to Somerset Hoa Binh Hanoi!Yours sincerely,
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par Ngoc, Gestion de l’hôtel
Thank you for taking the time to share your recent stay experience with us.My team and I regret to learn about the various service shortfalls that you encountered as these are certainly not the level of standards that we are known for. We take the delivery of exceptional guest experience very seriously and will continue to improve in this .Once again, thank you for your valuable feedback and we look forward to having you back at Somerset Hoa Binh Hanoi.Yours sincerely,
par un voyageur
Publié le 8 juill. 2024 sur Expedia
I felt like i lived in my apartment. Spacious as described in the website along with laundry helps to plan the stay as intended. Front office staff's are very helpful. They guide me whenever i need their support including in arranging a taxi for intercity trip, which costs way lower than Grab. Over all, i wouldn't look for other property to stay in Hanoi.
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Andrew, Gestion de l’hôtel
Dear Mr. Paulraj,Dear…..Thank you for taking the time to share your stay experience at Somerset Hoa Binh Hanoi!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,
par un voyageur
Publié le 28 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juin 2024 par Tony, Gestion de l’hôtel
Dear Mr/Ms. jongseoThank you for choosing Somerset Hoa Binh when you arrive in Hanoi.We are happy to read that we have met your expectations. Our team works hard to deliver personalized experiences for all our guests and hearing of your fond memories while staying with us really brightens our day.Thank you again for selecting us as your preferred accommodation of choice for your and we look forward to welcoming you back soon!Yours sincerely
par un voyageur
Publié le 25 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juin 2024 par Lily, Gestion de l’hôtel
Thank you for your kind review!It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment our colleagues for their dedicated services.All of us here look forward to welcoming you back on your next trip to Somerset Hoa Binh Hanoi!Yours sincerely,
par un voyageur
Publié le 8 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 juin 2024 par Claire, Gestion de l’hôtel
Dear Mr Won Jun,Thank you for your kind review!It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment our colleagues for their dedicated services.All of us here look forward to welcoming you back on your next trip to Somerset Hoa Binh Hanoi!Yours sincerely,
par un voyageur
Publié le 31 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 juin 2024 par Andrew, Gestion de l’hôtel
Dear Mr. Seungwon,Thank you for taking the time to share your stay experience at Somerset Hoa Binh Hanoi!It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home!We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Andrew.
par un voyageur
Publié le 22 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 mai 2024 par Ngoc, Gestion de l’hôtel
Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset Hoa Binh Hanoi! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you once again for choosing to stay with us and we look forward to having you back soon.Yours sincerely,
