Note fondée sur 17 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Singapore
Publié le 22 juill. 2024 sur Expedia
par un voyageur
편하지만 아쉬운…
Publié le 7 juill. 2024 sur Hotels더블스위트로 업그레이드 해줘서 너무 편했어요. 그리고 아침뷔페도 나쁘지 않고 수영장은 생각보다 작았지만 자쿠지가 너무 맘에 들었어요. 관리하는 사람이 없다보니 오히려 더 편하게 사용할 수 있었습니다.
레이트 체크아웃을 부탁했는데, 아쉽게 안되었지만 14:00 까지 편의를 봐줘서 감사했습니다.
아쉬운 점은…
근처에 편의점도, 가게도 찾기 어려웠다. 식당은 바로 뒤에 분보집이 하나있고 술집은 몇군데 있었지만 그 흔한 신또나 반미집을 찾기 어려웠다.
체크아웃시 인보이스를 요청했는데 인수인계가 안된 느낌. 전반적으로 컨시어지 서비스는 4성 수준은 아닌듯합니다.
어얼리 체크인 조식포함 1680k vnd입니다. 혹시 어얼리 체크인 하실분은 아예 하루 더 예약하는게 더 쌀듯…ㅠㅠ
서비스가 조금은 아쉬운… 하노이에 자주 가는데 다음 이용할 수준은 아닌듯.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Hotel Management Team, Gestion de l’hôtel
Dear Guest,Thank you for sharing your detailed feedback about your recent stay at Wyndham Garden Hanoi. We are pleased to hear that you enjoyed the upgrade to a double suite and found the breakfast buffet and jacuzzi to your liking. We also appreciate your understanding regarding the late check-out until 14:00.We apologize for the inconvenience you experienced in finding convenience stores and familiar restaurants nearby. We understand this can be frustrating, and we will work on providing better information and guidance for our guests regarding nearby amenities.We are sorry to hear about the issues with the invoice at check-out and the overall concierge service. Your feedback is valuable to us, and we will address these concerns with our team to improve our service quality to meet the 4-star standard.Regarding the early check-in fee, we appreciate your insight and will review our policies to ensure they are clear and beneficial for our guests.Thank you once again for your feedback. We hope you will give us another opportunity to provide a better experience on your future visits to Hanoi.Warm regards,Hotel Management TeamWyndham Garden Hanoi Hotel
par un voyageur
Publié le 26 juin 2024
This property not close to everything, at least one hour taxi ride to go to Hoàn Kiem lake
Commentaires de Gestion de l’hôtel
28 juin 2024 par Hotel Management Team, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback about your recent stay with us. We understand that our location is not close to all attractions and that it takes at least an hour by taxi to reach Hoàn Kiếm Lake. We appreciate your understanding regarding this aspect of our property.Despite the distance, we hope that our services, amenities, and the overall experience met your expectations. We are committed to continually improving and providing the best possible experience for our guests.Thank you once again for your feedback. We hope to have the opportunity to welcome you back to Wyndham Garden Hanoi in the future.Warm regards,Hotel Management TeamWyndham Garden Hanoi Hotel
par un voyageur
Publié le 5 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 mars 2024 par Khanh Le, Gestion de l’hôtel
Dear Guest,We are overjoyed and grateful for your perfect score review! It's heartwarming to know that our efforts to provide exceptional service and a memorable experience have been so well received. Your satisfaction is our highest reward, and we are thrilled to have met and exceeded your expectations.We look forward to the pleasure of welcoming you back soon for another outstanding stay. Thank you once again for choosing our hotel and for sharing your positive experience with us and others.Warmest regards,Front Desk team
par un voyageur
Publié le 4 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 mars 2024 par Khanh Le, Gestion de l’hôtel
Dear Guest,We are overjoyed and grateful for your perfect score review! It's heartwarming to know that our efforts to provide exceptional service and a memorable experience have been so well received. Your satisfaction is our highest reward, and we are thrilled to have met and exceeded your expectations.We look forward to the pleasure of welcoming you back soon for another outstanding stay. Thank you once again for choosing our hotel and for sharing your positive experience with us and others.Warmest regards,
par un voyageur
Publié le 20 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 mars 2024 par Front Desk team, Gestion de l’hôtel
Dear Guest,Thank you for your perfect score review! We're delighted to have met your expectations and appreciate the recognition. It motivates us to maintain our high standards. Looking forward to welcoming you back for another great stay.Best regards,Front Desk team
par un voyageur
Publié le 26 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 mars 2024 par Front Desk team, Gestion de l’hôtel
Dear Guest,Thank you for your perfect score review! We're delighted to have met your expectations and appreciate the recognition. It motivates us to maintain our high standards. Looking forward to welcoming you back for another great stay.Best regards,Front Desk team
par un voyageur
Publié le 25 nov. 2023 sur Expedia
Excellent base for business
par un voyageur
Publié le 16 oct. 2023 sur Hotels
par un voyageur
Publié le 12 juill. 2023 sur Expedia
