Note fondée sur 60 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 août 2018 sur Hotels
Tres belle hotel neuve luxueux mais l'internet est a 3-4 megabit seconde ....
par un voyageur
Publié le 29 juill. 2024 sur Expedia
It’s a basic super 8. So that met my expectations. The pillows on the bed are the worst pillows I have ever had in a hotel. So flat might has well not have had one.
Also I feel that this super 8 is expensive for its location.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Super 8 Hardisty, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Hardisty. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that the pillows was not up to standards. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,
par un voyageur
Publié le 25 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Super 8 Hardisty, Gestion de l’hôtel
Dear Valued Guest,Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”
par un voyageur
Publié le 14 juill. 2024 sur Expedia
Shower was slippery!
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Super 8 Hardisty, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to write with us. First of all, our sincerest apologies for the inconvenience you experienced. We always strive to give the best service to our guest and we are sorry that we did not meet your expectations. We will make sure we share the feedback with our staff to ensure it does not happen again. We hope to see you again soon.Thank you and best regards,
par un voyageur
Publié le 30 juin 2024 sur Expedia
No towels, small pillows and only two pillows per bed, the syrup in the breakfast area was watered down, they are very cheap on everything to with the hotel, do not stay they very bad experience
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Management, Gestion de l’hôtel
Hello Ryan,While each room is provided with adequate towels of different sizes and pillow, extra can be provided upon request at no charge. We did provide you with three extra sets at your request so please let us know if there is anything more we can do to accommodate.Our breakfast items are never altered and purchased from a supplier. We did not realize you were unhappy with your experience as our team went above and beyond specifically for your family to serve breakfast until 10:30am when it is usually closed down at 9:00am. We are very saddened to hear your experience was not what you expected. Please allow us a chance to make it right by reaching out to us to discuss this matter further.
par un voyageur
Publié le 26 juin 2024 sur Hotels
Stayed here before but unfortunately we booked the wrong dates through hotels.com so called the hotel to see if they could change them and they said no you need to contact hotels.com. The person at the hotel who answered was not friendly and argued about the whole process. We then reached out to hotels.com who said they would contact the hotel to see if they will authorize changing the dates or a refund. Well the hotel said NO! We even asked if they would change the date for 1 day rather than 2. Will never stay here again. I miss the old days when customer service was friendly and they did everything to accommodate the customer. I get it is our error but didn’t think it would be a big stress thing getting this changed.
Commentaires de Gestion de l’hôtel
28 juin 2024 par Management, Gestion de l’hôtel
Hello,We are very saddened to read your review. We think there was a big misunderstanding and apologize for the confusion. Unfortunately the travel agent who called on your behalf reached out to us extremely late on June 14th (the date of your check out) and at that point there was no way to adjust the check in date. As your reservation was a pre-paid booking from a travel agency, we are physically unable to make any modifications from our system. This is why our front desk staff requested that you reach out to the travel agent to adjust the dates to properly adjust our inventory. Our team had communicated with one another to ensure we could accommodate your reservation change even while we were fully booked. We had a room set aside for you and waited to hear back but there was no call until it was too late. We would love to discuss this matter in detail to make sure it doesn't happen again. Thank you so much.
par un voyageur
Publié le 24 juin 2024 sur Expedia
Very friendly front desk lady! Breakfast was a bit lacking but served its purpose.
Commentaires de Gestion de l’hôtel
26 juin 2024 par Management, Gestion de l’hôtel
Hello Jackie,Thank you so much for your review. We will relay your kind comments to our front desk team and they will be ecstatic to hear. We look forward to seeing you again!
par un voyageur
Publié le 21 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 mai 2024 par Super 8 Hardisty, Gestion de l’hôtel
Hello Saber,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!
par un voyageur
Publié le 15 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 mai 2024 par Super 8 Hardisty, Gestion de l’hôtel
Hello Saber,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!
par un voyageur
Publié le 28 janv. 2024 sur Hotels
For the price breakfast could see some improvement.
Commentaires de Gestion de l’hôtel
28 janv. 2024 par Super 8 Hardisty, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We appreciate you bringing this to our attention. We look forward to welcoming you back again soon.
