Note fondée sur 581 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 juin 2024 sur Expedia
Personnel are always friendly and provide excellent service!
Commentaires de Gestion de l’hôtel
19 juin 2024 par Best Western Harker Heights, Gestion de l’hôtel
We truly appreciate your feedback! Your response is incredibly important to us since it helps us know what we can improve on and/or maintain. Cannot wait to see you again in the near future. Have great day!
par un voyageur
Publié le 17 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 juill. 2024 par Best Western Harker Heights, Gestion de l’hôtel
Thank you so much for your review! We appreciate you staying with us and hope you have a great day!
par un voyageur
Publié le 15 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 juin 2024 par Best Western Harker Heights, Gestion de l’hôtel
Thank you so much for your feedback Mr. Daniel! We appreciate you taking the time in letting us know how we did, your commentary helps us improve in aspects that are important for all guests. Cannot wait to see you again, have a great day!
par un voyageur de Lynnwood
Publié le 13 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 juin 2024 par Front desk, Gestion de l’hôtel
Mrs Bernadette we are so thankful for your review. So glad you enjoyed your stay.
par un voyageur
Publié le 13 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 juin 2024 par Best Western Harker Heights, Gestion de l’hôtel
Thank you so much for your feedback Mr. Alexander! We really appreciate you taking the time in letting us know how we did, and cannot wait to see you again some time soon. Until then, have a great day!
par un voyageur
Publié le 9 juin 2024 sur Expedia
Creo que falta estacionamiento
Commentaires de Gestion de l’hôtel
10 juin 2024 par Ryan, Gestion de l’hôtel
Thank you so much Maria for staying with us. we do appreciate your review and your business.
par un voyageur
Publié le 7 juin 2024 sur Expedia
I truly hate to give this property 3 stars because the staff is amazing. While it’s very clean the property needs to be updated. In particularly , the toilets. This was my second stay as i plan to be in Killeen all summer. During both stays (room 306 and 202) the toilets do bot work properly. In order to flush I had to physically lift the toilet top off the toilet , hold down the trigger to fill with water. The other room you have to hold down the lever the whole time to completely flush. I doubt i’ll be booking here again but again the staff was amazing!!
Commentaires de Gestion de l’hôtel
8 juin 2024 par Best Western Harker Heights, Gestion de l’hôtel
We deeply apologize for the inconveniences we have caused during your stay. We are not proud of the major issues that make a person's stay unsatisfactory, even more, when it occurs more than once. It is safe to say that we will correct our mistakes along with the improvement of the toilets, that are indeed a necessity. On behalf of our staff, we hope you have great a rest of your summer!
par un voyageur
Publié le 1 juin 2024 sur Expedia
My room was next to elevator. Noisy. Also right above entrance where a car sat outside around midnight blasting music. Woke me & kept me awake for sometime, & no one did anything about it
Commentaires de Gestion de l’hôtel
1 juin 2024 par Best Western Harker Heights, Gestion de l’hôtel
Thank you so much for your feedback! We truly apologize for the issues you experienced during your stay. Although some aspects are out of our control, we are looking into improving our elevator with the objective of enhancing guests' stay. We also take notice of certain characteristics that define a guest, helping us better accommodate them in the future. So, no matter how big or small the inconvenience was, we will take action. We hope to see you once again and wish you a great day!
par un voyageur
Hotel has seen better days
Publié le 27 mai 2024 sur HotelsThis hotel has seen better days. The room was clean, the people were very nice but the overall hotel left a lot to be desired.
Although there were leaks in the hallway with broken windows, the room’s curtains were torn and tattered, the bathroom had a rusty tub and toilet was on shims, the room was comfortable. It didn’t feel dirty, just old and not maintained.
The breakfast consisted of old eggs, soggy biscuits, decaf only coffee because the machine wasn’t working, pretty good waffles and toast/bagels.
Would I stay here again in a pinch, yes, but it wouldn’t be my first choice.
Commentaires de Gestion de l’hôtel
27 mai 2024 par Best Western Harker Heights, Gestion de l’hôtel
Thank you for your feedback! We deeply apologize for not making your stay with us a positive one. We do recognize the issues that arouse during your stay, which we are not proud of nor does it represent us. Guest experience and satisfaction is a priority for us so, we will improve on resolving these conflicts that have marked your experience with us. Once again, we apologize for any issues you've encountered and will continue to work into exceeding expectations.
par un voyageur de Tampa
Publié le 26 mai 2024 sur Expedia
The pool was dirty and closed, and there was an abandoned Car wash and an abandoned building behind the property! I understand that this is the hotel fault, but that could have an affect on someone's perception of the area around the property itself.. ..!!
Commentaires de Gestion de l’hôtel
26 mai 2024 par Best Western Harker Heights, Gestion de l’hôtel
Thank you for your feedback! We understand the perception the surroundings could create and for that we do apologize. Along with the issues you have encountered regarding the pool, we are looking into it. Again, we apologize for any issues you experienced while staying with us. Guest satisfaction is a priority for us and we will strive to improve.
