Note fondée sur 868 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,8 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jose,Those are very low scores, and we are disappointed. We apologize for disappointing you. It is difficult for me to comment further due to the fact that you do not mention any specific failings you experienced. The hotel is undergoing continuous improvement and I can tell you that we are working hard to make it better than ever. We hope to have a better experience in the future if you give us another chance.Sincerely, Hotel Manager.
par un voyageur
Publié le 9 août 2024
Basically a place to stay for the night.
Bed, shower.. no frills.. but didn't seek any or pay for any
Commentaires de Gestion de l’hôtel
10 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Michael,Thanks for the stay and the feedback. Your comments are important for us. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.
par un voyageur
Publié le 6 août 2024 sur Expedia
Ok
Commentaires de Gestion de l’hôtel
8 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We greatly appreciate your feedback. It makes us happy to hear that you had a good time with us. We look forward to serving you again soon.Sincerely,Hotel Manager.
par un voyageur
Publié le 4 août 2024 sur Expedia
Nice, comfortable and quiet location great for a night’s stay
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Juan,Thank you for your feedback! We’re glad to hear you found the location nice, comfortable, and quiet for your overnight stay. We look forward to welcoming you back for another pleasant visit!Sincerely, Hotel Manager.
par un voyageur
Publié le 4 août 2024 sur Expedia
Buen servicio
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear CARLOS ENRIQUE ROCHA,We greatly appreciate your feedback. It makes us happy to hear that you had a good time with us. We look forward to serving you again soon.Sincerely,Hotel Manager.
par un voyageur
Publié le 2 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear William, Thanks for your feedback and 2-star rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager
par un voyageur
Publié le 1 août 2024 sur Hotels
Hotel muy viejo y descuidado, camas deterioradas, olía a humedad
Commentaires de Gestion de l’hôtel
3 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We apologize for the issues you encountered. Your comments will be shared with our management team to address these concerns. We appreciate your input as it helps us improve our services. Request your understanding and consideration for future visit. Sincerely, Hotel Manager.
par un voyageur
Bien
Publié le 29 juill. 2024 sur HotelsTiene muy buena ubicación, la habitación es amplia y estaba limpia pero es un edificio viejo y huele mucho a humedad.
El desayuno está muy completo y el personal es muy amable.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We're glad you enjoyed our location, spacious and clean rooms, and friendly staff. We apologize for the smell and will address this issue. We’re pleased you found the breakfast complete and satisfying. We hope to improve your experience on your next stay!Sincerely, Hotel Manager.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Maria Ivana, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager
par un voyageur
Publié le 28 juill. 2024 sur Expedia
This hotel needs to be shut down for the mildew throughout the hotel and hallways and rooms. The odor was HORRIBLE and we could not get a refund so we were stuck there. The rooms were FULL of weeks old dust and the carpets needed vacuuming. I don’t recommend this place at all. The breakfast is non existent and a joke
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Angela,Thanks for sharing your thoughts about your stay. Based on your comments, I have personally taken action to investigate these claims, and we will take immediate action if necessary. Request your understanding and reconsideration to visit. Sincerely,Hotel Manager
