Avis Secluded Harmony Cabin w/ Kayak & Floating Dock!

Hi Betty, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to clarify the following:- During your check-in, our guest contact received your call and promptly assisted in helping you locate the house. However, we did not receive any further communication from you throughout your stay.- The black mailbox is visibly hanging on the chainlink gate, and previous guests haven't encountered difficulties in locating it.- The deck was replaced last year, and all of the wood used is new. We have thoroughly inspected the deck and found no evidence of rotting boards or railings.- We left the outside light on for you in case you arrived after dark. We apologize if the bulb burned out after our departure. Had we been informed of the issue, we could've shown you where to find a replacement bulb. We would've been more than happy to stop by and assist with changing it too.- Our property manager has used the spiral staircase numerous times throughout the season and has confirmed its good working condition with no issues.- We apologize for the oversight of not making all the beds for your check-in. Since the reservation was made for one guest, we only made up the king bed downstairs. Going forward, we'll ensure the property is fully prepared in guest-ready condition.- Regarding your concerns with cleanliness, we've passed your feedback along to our property manager who looked closely into all of your concerns.- Before your check-in, she ensured thorough cleaning, including dusting, vacuuming, removing fingerprints from all windows, and mopping both upstairs and downstairs floors. The kitchen and bathroom were cleaned to our high standards, including the tub and appliances.- She put out clean towels, and the king bed in the primary downstairs bedroom was freshly made up, considering only one guest was registered on the reservation.- We're sorry that your husband fell ill during your trip, and we want to express our sympathy. However, we don't believe there is any connection between his illness and our property. Given the changing seasons during your stay, external factors could have played a role.- We wish you had reached out to the guest contact or Evolve during your stay to address any issues you were experiencing. We would have done everything we could to resolve them immediately so that you could enjoy the home. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

Hi Ramona, we always appreciate hearing from our guests, but the homeowner would like to take a moment to clarify a few things regarding your review: - As seen in our listing photos, there is a working fire extinguisher on the wall of the kitchen. - Guest safety is our number one priority so we investigate the fire alarms and ensure that the batteries are fresh and that they are functioning. - There is no mold in the upstairs bedroom. We have high standards of cleanliness and work with a professional cleaning company to make sure that our standards are always met. - We are in the process of replacing the deck floorboards. We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!