Ratings based on 617 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Hot Springs Village
Posted Mar. 29, 2024 on Expedia
The room needed curtains. It only had blinds that let so much light in that it never got dark. I could read without a light on at midnight. The bathroom door had to be slammed in order to latch. The bed was extremely lumpy and was very squeaky whenever someone turned over. We ate in the restaurant. There was only 3 choices for meals. The chicken that I was served was undercooked and unedible. I would avoid this property like the plague.
Comment from Hotel Management
Apr. 1, 2024 by GM Eric, Hotel Management
Mr. Christopher,Thank you for taking time to review us. We sincerely apologize for not meeting your expectations. I checked your room. We will install curtains to ensure light-sensitive guests are accommodated. I agree our comforters look lumpy. The reason is we wash them after every stay and the batting tends to bunch up. We have also tightened the bed frame to ensure we don't get any more squeaks.I also relayed your critique of the restaurant to the owner. I am sorry we have lost your business. We have taken your criticisms to heart and will strive to improve our service.Sincerely,
by A traveller
Quaint, Historic but Uh
Posted Mar. 21, 2024 on HotelsGreeted by Mikayla who was helpful and fun to visit with. We chose this hotel for the history and loved it. Bed was comfy bathroom was cozy and the shower was wonderfully updated. Biggest complaint was the walls are so thin! We turned out the light to sleep and had to listen to the guy in the room next to us talk on the phone for ever!
Comment from Hotel Management
Mar. 26, 2024 by GM Eric, Hotel Management
Ms. Holly,Wow--thank you SO much for taking the time to give us a thoughtful and balanced review. We DO think our hotel is beautiful and thank you for adding what you loved about the historic 1929 Hotel Seville.I apologize sincerely that you had the noisy neighbor experience. Please come visit us again and reach out to me so I can make amends on your next visit.Our front desk personnel are trained to solve issues like this. We would have gladly resolved the situation to your satisfaction--you have my word.Respectfully and thank you again,
by A traveller
Posted Mar. 15, 2024 on Expedia
A great historic hotel!
Limited hot water in the shower. The shower faucet didn’t operate as it should.
Comment from Hotel Management
Mar. 15, 2024 by GM Eric, Hotel Management
Mr. Dennis,Thank you very much for leaving us a review. We do love this historic beauty but she does demand constant attention.I apologize that you had had issues with the shower. I believe you stayed in one of our historic king bed rooms. I have initiated maintenance for that shower to correct that issue.Again, my sincere apologies but thank you very much for bringing this to our attention.Respectfully,
by A traveller
Posted Mar. 14, 2024 on Expedia
A fine old hotel with unique architecture and decor
Comment from Hotel Management
Mar. 15, 2024 by GM Eric, Hotel Management
Mr. Kevin,Thank you VERY much for giving us a super positive review! We do love this historic hotel. It's more of a community lodestone as Harrison celebrates weddings, anniversaries, proms, and graduations with us. Thank you again for visiting and we look forward to hosting you again soon!Sincerely,
by A traveller
Posted Mar. 8, 2024 on Expedia
The architecture and history
Comment from Hotel Management
Mar. 11, 2024 by GM Eric, Hotel Management
Ms. Mary,Thank you VERY much for posting a review! We certainly appreciate you taking the time to help us "get the word out" about our beautiful hotel.Spanish revival architecture was very "in vogue" in the 1920's and 1930's. I look up at the arches and hand-painted detail of the walls and beams and think of how much fun this hotel has seen in "The Jazz Age."Please come to stay with us again soon. We appreciate our amazing guests.Sincerely,
by A traveller
Great Place to Stay
Posted Feb. 29, 2024 on HotelsI thoroughly enjoyed my stay at this beautiful, historic hotel. Everyone from the general manager to the desk, help, to the lounge personnel, we’re all extremely friendly and helpful. I would recommend Hotel Seville to anyone!
Comment from Hotel Management
Mar. 4, 2024 by GM Eric, Hotel Management
Mr. Mark,Thank you so VERY much for your super positive review. That is a beautiful picture. We think our hotel is beautiful with the type of craftsmanship and attention to detail that is rare these days.Please come stay with us again soon! Our new restaurant/bar is up and running. We have a French-trained chef who is cooking up something unique everyday while providing "upscale pub food" in an Irish Bar.Sincerely,
by A traveller
Posted Feb. 27, 2024 on Hotels
Comment from Hotel Management
Feb. 29, 2024 by GM Eric, Hotel Management
Hello Anonymous,Thank you so VERY much for your positive review. I watch our front desk and housekeeping teams hard at work providing the best possible experience for our valued guests and it makes me very proud to know our efforts pay off in a great stay and a great review.We, the staff at the 1929 Hotel Seville, know our guests have many choices where they stay and who they give their hard-earned money to in order to enjoy and recreate. We are so humbled and proud you choose to stay with us.Thank you most sincerely,
by A traveller
Posted Feb. 26, 2024 on Expedia
The heater wouldn't work in the room. We were freezing. Also it was really loud. Like someone was running up and down the halls all night. Cool hotel visually, just didn't really feel comfortable enough to ask for help on the heater. I was staying there with just me and my kids and didn't feel entirely safe
Comment from Hotel Management
Feb. 27, 2024 by Sky, Hotel Management
Hey, Sara. Next time, please ask for help! A heater, a blanket, hot cocoa, or to change rooms! It is what we are here for. Your stay should be warm and inviting, and we would not ask you to settle for less!
by A traveller
Posted Feb. 24, 2024 on Hotels
Comment from Hotel Management
Feb. 26, 2024 by GM Eric, Hotel Management
Ms. Jackie,Thank you VERY much for taking time to review us and to give us your highest recommendations!We, the staff at the 1929 Hotel Seville, know what a treasure we have in extending hospitality and maintaining a nearly 100 year-old boutique hotel. We try very hard to live up to the history and elegance of this old beauty.Please come stay with us again as we add amenities like expanded breakfast offerings and a full service restaurant and bar.Sincerely,
by A traveller
Posted Feb. 23, 2024 on Expedia
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Comment from Hotel Management
Feb. 26, 2024 by GM Eric, Hotel Management
Mr. Scott,Thank you so much for taking time to review us. We sincerely value our guests.Please return soon as we have many more exciting projects to share in the coming weeks. Most notably, a restauranteur is taking over our bar/restaurant and we can't be more excited to sample the food and enjoy the live entertainment Two Ravens at the Seville will bring.Please come stay with us again and give us the opportunity to earn your highest rating!Respectfully,
