Avis Scenic lakefront retreat w/ three decks, a hot tub & a private 48-foot dock!

Dirty, lots of stairs, no lake access.

We contacted Vacasa MULTIPLE TIMES from the minute we checked in regarding the dish network and internet not working, bbq being left with food still on it, jacuzzi was filthy with debris and leaves in it and it was cold, etc., the list goes on. Their customer service was the worst we’ve ever experienced and with each text and call we made, which were MANY came the promises of someone coming out to fix things or someone calling us back. One lady promised to “personally call us back” which never happened. No resolution to the issues. Due to no internet and us owning our own business we had to leave and they REFUSED to give us a refund. Worst experience ever renting a house and I would never do business with them again. I hope the owners of the house see this and fire them. Totally unacceptable! I should have read reviews as the same issues have been going on for years.

Booked this for a girl's weekend which was just perfect. Property was easy to find, loved the opportunity to park in the garage, and easy to pack in and pack out. Long way to the water, many steps. We all loved the three decks, especially right out the bedrooms. Will be booking in the summer!

This was to be a place to retreat and relax at the end of a busy vacation. The main draws for us were the hot tub and access to the lake. We weren't able to enjoy either! The mgmt company left a msg saying the hot tub had been cleaned and might take a few hours to warm up after check in so we waited until the following a.m. to go, it registered a chilly 67 degrees! Disappointef, we decided to go to the lake instead. After the long treacherous walk to the dock (the stairs were very steep toward the end, then dumped you out on top of a few yards of rocks to navigate before you reached the path to the dock). Once we made it to the dock we found the swim ladder totally unscrewed from the dock, flopping around and being held on by two flimsy ropes. If it supported weight at all it would have been a struggle to try to use, the bottom of the ladder swung loose enough to fold back under the dock if weight was out on it. And crawling back out of the lake across the rocks was not what we signed up for! It was clean. Needed some minor maintenance items attended to. The kitchen was adequately equipped. They should disclose that the bedrooms are downstairs at the bottom of a tightly wound freestanding spiral staircase. The view from the top deck was lovely...but if we wanted a place to just sit and LOOK at the lake there were a lot of options at half the cost! We contacted the mngmt company with our disappointments/concerns, got a standard reply message with the assurance they would contact us soon...haven't heard anything since. As beautiful as this appears, don't get caught up in the hype!

Easy and straight forward

We really enjoyed our time at this property. The house was well equipped with everything we needed. There were a few minor maintenance issues, but overall everything was great. The view from this home is spectacular!

The home is situated in the hills, approx. 30 minutes off the freeway on a windy road. The last quarter mile or so is a single-lane dirt road, but it isn't that bad. We had no trouble parking a large truck and full-size sedan on the property. There was an attached 3-car garage with one space available for additional parking. The house was clean and fully stocked, except a few things noted below. The kitchen had plenty of cookware, some spices and oil, and a coffee maker with a few ill-fitting filters. The dishes were sufficient to serve our group of 6. A basket in the full-bath contained a bunch of random hotel-sized toiletries. There was plenty of patio furniture for our group to sit outside and enjoy. The indoor stairs to the lower level is a narrow spiral staircase. After bringing in our baggage, we realized it would have been much easier to use the outdoor stairs – especially for the luggage. The listing of beds is not current. One bedroom has a queen and the other a full. There is a full pull-out couch. The other couch has a trundle that might make it into another full-sized bed. Unfortunately, the trundle is broken and the couch is made of some leather-type material that is extremely uncomfortable to sleep on. When we arrived, the dishwasher was full of dishes. We weren't sure if they were clean, so we opted to run the wash a second time, but there was no dishwasher detergent. We had to buy our own detergent to run a load of someone else's dishes. Likewise, there were no dryer sheets available for laundry. The top-floor patio railing is loose. This was terrifying. We spent the whole trip warning others to stay clear and “don’t lean on the railing”. I think a fall from that patio could kill a person. I can’t believe the homeowners and property managers have left it as is. But, so long as everyone stayed away from the railing, we really enjoyed that patio. The hot tub was filthy. We used it once and the smell was so bad we didn't bother to try again. This was extremely disappointing as the hot tub was one of the major factors for us in booking this property. I wouldn't have paid such a high rental fee without it. We counted – there are 143 steps on the stairwell from the house to the beach. The stairs felt safe enough, but they are a little rickety and only one side has a handrail. It was easier to load our boat from the dock, rather than carry our things down those stairs.

Pros: quite perfect for person not planning to leave house. Cons: - hot tub broken frozen cold and super dirty could not use. House 11 miles from road on a very windy bad road. Go to store before you go for anything you want to eat/drink. Fireplace did not work. House super cold we froze could not keep warm heat pump kept resetting to 50°. We almost left a day early because of this. Very dangerous staircase do not recommend for use at all did not feel safe. Not practical for adults or children bedrooms downstairs. Dishwasher was full when we arrived. House overall needs maintenance and we were disappointed we reserved for the hot tub and could not use.

The sofa sleeper was broken and unusable even to sit on. The hot tub has not been working for months, yet there is a hot tub fee added to your statement. There are over 200 steps down to a rocky “ beach”. Dock cannot moor a large boat though it says it is a 42” dock. We were refunded one night of our stay, I feel we should have gotten a total refund. We were looking for forward to the hot tub and not hiking down to the cold lake, that was an entire bust! Broken tiles in entrance. Shoes asked to be removed & my sister cut open her foot. Chipped coffee cups. No aluminum foil or plastic wrap. These sort of these should be supplied for the price they are charging. The place was very clean though. Whoever does this, is doing a great job.