Note fondée sur 21 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 sept. 2024 sur HomeAway
par un voyageur
Horrible
Publié le 14 sept. 2024 sur HomeAwayNo heating on the main level of the home. There is a heater still connected to electricity that showed burn marks on the wall and a sign says “burned out Oct 2023” When I contacted Vacasa they said, “heating wasn’t listed as an amenity” . Which isn’t true. Tap water was yellow. Living room furniture is very dirty and worn. You could feel the springs poking you. Tile grout in the kitchen has mildew. Disconnected smoke detectors. Yes the view was pretty. But the experience was poor. Vacasa has responded to prior reviews, like this one. And prior reviews list the same issues. They are not addressing the issues, just say “sorry”
Commentaires de Gestion de l’hôtel
29 sept. 2024 par VrboOwner, Gestion de l’hôtel
Tammy, thank you for your review, we sincerely apologize for the issues you experienced during your time with us.
We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests.
We hope to have the opportunity to better impress you in the future!
par un voyageur
Publié le 20 août 2024 sur HomeAway
par un voyageur
Looks better in pictures
Publié le 1 août 2024 sur HomeAwayI was appalled at the cleanliness and safety in the house on the hill. Dead bugs everywhere and live ones all over too. Lake house was not as dirty but did smell bad inside. Will not be going back.
Commentaires de Gestion de l’hôtel
18 août 2024 par VrboOwner, Gestion de l’hôtel
Vanessa, thank you for your review, we sincerely apologize for the issues you experienced during your time with us. We are disappointed to read that your recent experience was not satisfactory. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur
Two Lakefront Homes - not worth the money
Publié le 22 juill. 2024 sur HomeAwayI had a lovely vacation with my family and will never let accommodation ruin my trip, I knew that the place was not luxurious in any way, BUT it was filthy and so very run down that I cannot in good conscience leave a favorable review. I cannot imagine why any reputable rental company would continue listing this as a possible destination. Someone from your company needs to take a trip here and look at the value your customers are getting for their money. The furniture is old and broken and filthy and screens don’t fit on windows so bugs are getting in. There is a tile countertop in the kitchen with grout that is so old and filthy that I was afraid to put anything down on it. The only good thing I can say about this rental is that the lake is gorgeous and the scenery amazing. The houses need so much work just to get them up to an acceptable standard and the cleaning staff needs to be fired.
Commentaires de Gestion de l’hôtel
9 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Darlene, for your feedback! We sincerely apologize for the issues you have encountered during your stay and for the home not being cleaned as thoroughly as is our standard. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Cute place for family
Publié le 21 juin 2024 sur HomeAwayVery pretty location. Quiet and private. I thought both houses were very cute and had all the basic needs. The hot tub and canoe was a hit for the family. The place was pet friendly and I feel like that always comes with a little cleanliness compromise, but it was not dirty, just a little worn. The downstairs boathouse bathroom toilet and upstairs dryer needs attention. I didn’t not enjoy being required to take the trash to the dump, I definitely feel like we paid well enough for that to be covered and it was not in the website description. Overall though, I thought it was a family friendly property and feel blessed to be able to hang out with family there. Thank you!
par un voyageur
Great location, property needs some TLC
Publié le 6 mai 2024 sur HomeAwayThe location of the property is great - it has a beautiful view of the lake, is private and quiet. The downside was that both of the houses are run-down, poorly appointed and they both need alot of deferred maintenance. The furniture was dated and dirty, the main living floor was scuffed & dirty, the tile counters in the kitchen had mildew in the grout, there was mildew & tiles missing in showers, the heater in the main living area didn't work, there was water damage & falling drywall in the ceiling of the lower kitchen, the smoke detectors were missing or didnt have batteries, the hot tub was crawling with ants and there was trash and debris around the property - just to name a few things...
Commentaires de Gestion de l’hôtel
21 mai 2024 par VrboOwner, Gestion de l’hôtel
Amy, thank you for your review. We're glad you enjoyed the location of the home and the view it offers. Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We sincerely apologize for the cleanliness concerns you encountered during your stay with us. Our team of housekeepers takes pride in their cleanliness standards, as it is a top priority service we provide for every guest prior to check-in. We have passed your feedback along to our housekeeping staff so they are aware of your concerns. We hope to have the opportunity to impress you in the future.
par un voyageur
Enjoyed the view and the joy of the Lake
Publié le 10 sept. 2023 sur HomeAwayWe enjoyed our stay, loved having the 2 houses and that we were able to bring our dogs. This was our first family vacation In years and we were so thankful to do it here, with the beauty and the joy of the lake. We rented jet skis for 2 full days, it was a joy to have the lake house.
Things I would be aware of:
1)we had to wash bedding from the top bunk before sleeping.
2) we had to clean the stove before cooking
3) we cleaned the back patio by the hot tub because we spent most the time out there
In the lake house:
1) the coffee pot has the wrong glass-craft and so coffee will run out if not fixed
2) the lights do not work up stairs in the game area and the bedroom
3) the bed was uncomfortable
par un voyageur
Lake House
Publié le 5 sept. 2023 sur HomeAwayWe enjoyed access to the lake and having a separate house for the teenagers was worth some of the less desirable qualities of the property which is definitely somewhat run-down and tired, but functional. I'd come back just for the 2nd house to give the teenagers their space. The hot tub took some work, but after adding appropriate chemicals (purchased in town since the on-site chem bottles were empty) and running the filter for several hours, it was a very nice addition to the evening routine. The evening serenity of the lake was interrupted my the truckers riding their compression brakes down the hill across the water. Certainly, not the fault of the property owners, but something to know about. The access road is somewhat steep and unpaved, but wasn't an issue.
Commentaires de Gestion de l’hôtel
20 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your experience, Stephen. We regret to hear that we were unable to provide you with a pleasant stay.
We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests.
We truly hope we can host you for a more comfortable stay in the future. Thank you.
par un voyageur
Good location, bad access, house needs repairs
Publié le 11 juin 2023 sur HomeAwayWe spent a fun weekend with family at this house. Not sure it was worth the price. The lower house was very nice with comfortable furniture.
The good-
1. Lake location: having 2 houses was a big plus in that you get the lake-level view and a wider view from the upper house. Great views and the convenience of being on the lake for boating and swimming.
2. Hot tub: probably the highlight of the property. Great view from the hot tub at the upper house.
3. Upper house deck: great BBQ grill and tables.
4. Washer and dryer worked great and having a tankless water heater meant no running out of hot water while the washer and shower are running simultaneously.
The not-so-good-
1. The access road is a VERY NARROW and VERY STEEP single-lane dirt/gravel road with only a couple of wide spots for passing oncoming cars. Very sketchy at night and in the rain. And there isn't a lot of room to turn around in the driveway (think 10-point U-turn).
2. The upper house furniture was terrible. The beds are hard and uncomfortable. The kitchen chairs are falling apart. The living room couches and chairs are old and broken down. Big contrast to the nice furniture in the lower house, but...
3. The lower house is a 2-story floating house, which means there is a lot of wave action in the house, especially on the 2nd floor. Most of our party was unable to be in the house or on the deck for more than a couple of minutes before being affected by motion sickness.
Will not be renting again.
Commentaires de Gestion de l’hôtel
14 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for providing your valuable feedback. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
