Note fondée sur 913 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 août 2024 sur Expedia
Le prix de la chambre était assez élevé par rapport à l’état de l’hôtel (160$ canadien). L’hôtel n’est pas rénové, vieille chambre avec du tapis. Le jet de la douche était tellement fort qu’il faisait mal et qu’il mouillait toute la salle de bain. Le frigo de la chambre était trop petit. Le déjeuner est assez ordinaire, peu de chose et les gaufres étaient trop liquides pour être bien cuits. Au final, nous sommes arrêtés là seulement pour dormir sur la route du retour de nos vacances, donc ça la fait la job mais sans plus. Après ça, nous avions hâte de revenir à la maison.
Commentaires de Gestion de l’hôtel
22 août 2024 par Manager, Gestion de l’hôtel
Hello Marie-Eve, We appreciate your feedback and are sorry to hear about your experience. All comments are valuable for our continuous improvement process. Should you have any further concerns, please don't hesitate to contact our management team directly for assistance.
par un voyageur
Publié le 17 mai 2024 sur Expedia
Bon hotel pour une nuit. Situé tout près de la 81. Personnel sympathique.
Commentaires de Gestion de l’hôtel
30 mai 2024 par Manager, Gestion de l’hôtel
Hello Sylvie, Nous sommes ravis d'apprendre que vous avez apprécié votre récent séjour parmi nous, en particulier notre emplacement pratique près de l'autoroute 81 et notre personnel amical. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain voyage dans la région.
par un voyageur
Publié le 22 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 juin 2024 par Manager, Gestion de l’hôtel
Hello Danny, We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly with any specific concerns so we can address them promptly and ensure your next visit is exceptional.
par un voyageur
Publié le 30 mars 2024 sur Expedia
Déjeuner minimaliste
Lit inconfortable
Commentaires de Gestion de l’hôtel
30 mars 2024 par Brianna Pellizzi, Gestion de l’hôtel
Dear monique,We truly appreciate you taking the time to share your experience with us. We are genuinely sorry to hear that your breakfast options did not meet your expectations .Providing a satisfying breakfast selection is important, to us. We will definitely consider your feedback to enhance our offerings. Additionally we apologize for any discomfort you may have experienced with the mattress. Ensuring our guests' comfort is a priority for us. We will explore ways to address any issues with the mattress edges. Your feedback is highly valuable, to us. We look forward to the opportunity to better serve you in the future.
par un voyageur
Publié le 29 mars 2024 sur Expedia
Rapport qualité prix c’est excellent
Commentaires de Gestion de l’hôtel
30 mars 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Mario, We're thrilled to hear that you found our hotel to be excellent value for money during your recent stay. Providing exceptional value and a memorable experience for our guests is always our top priority. We're delighted that you appreciated the quality of service and amenities we offer. Rest assured, we have taken your feedback about the blood spots in the room carpet seriously, and our housekeeping team has been promptly briefed and action has been taken to ensure such issues are thoroughly addressed. Thank you for choosing to stay with us, and we look forward to welcoming you back for another outstanding stay in the future.
par un voyageur
Publié le 25 janv. 2024 sur Expedia
Close to highway
Commentaires de Gestion de l’hôtel
26 janv. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Alban!Thank you for taking the time to share your feedback. We are so glad to hear from you and tolearn that we were able to give you a pleasant experience.It is wonderful to hear of the great impression we made with our convenient location near the highway. We continuously strive to exceed your expectations.I am thrilled to hear that we exceeded your expectations, and we look forward to seeing youagain!
par un voyageur
Publié le 15 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 janv. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Ronald,Thank you for taking the time to provide us with your feedback following your recent stay. We appreciate your positive rating of 4 out of 5. However, we also noticed that there were no specific comments shared regarding your experience. We strive for excellence, and your input is crucial in helping us identify areas for improvement. If there were any aspects of your stay that fell short of expectations or if you encountered any issues, please do not hesitate to reach out to us directly. Your satisfaction is our top priority, and we would love the opportunity to address any concerns you may have had. We value your patronage and hope to welcome you back for an even more enjoyable experience in the future.
par un voyageur
Publié le 4 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 janv. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Patrick!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.
par un voyageur
Publié le 14 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
16 déc. 2023 par Guest Relations Management, Gestion de l’hôtel
Hi Patrick!We were thrilled to see your fantastic 4 out of 5 rating for your stay with us! While brevity is the soul of wit, we can't help but wonder what we could do to turn that 4 into a perfect 5. Your opinion is like gold to us, and any additional insights you can provide will help us ensure your next visit is absolutely stellar. Looking forward to welcoming you back for an even more exceptional experience!
par un voyageur
Publié le 5 déc. 2023 sur Expedia
obsolete shower, moisture on the ceiling, dry blood on the bed sheet, dirty bathroom floor and we have to be changed from the first room to the second since the first shower did not work and there had a hole in the bath tub join.
Commentaires de Gestion de l’hôtel
6 déc. 2023 par Guest Relations Management, Gestion de l’hôtel
Dear Jimmy,We sincerely appreciate the time you took to share your experience with us, and we want to express our heartfelt apologies for the challenges you encountered during your stay. It deeply saddens us to hear about the issues you faced, including the outdated shower, moisture on the ceiling, and cleanliness concerns such as dry blood on the bed sheet and a dirty bathroom floor. We understand how crucial a comfortable and clean environment is for our guests, and your feedback is invaluable in helping us address these shortcomings. We are truly sorry for the inconvenience you experienced, especially having to switch rooms due to a non-functional shower and a hole in the bathtub. Rest assured, we take your comments seriously and will be undertaking immediate measures to rectify these issues, ensuring a more enjoyable stay for our future guests. Your feedback is an essential part of our commitment to continuous improvement, and we appreciate your understanding and patience.
