Note fondée sur 307 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 août 2024 sur Expedia
Très bel hôtel, employés sympatiques et courtois. Très belle chambre au goût du jour et très propre. Arrivé et départ facile et rapide!
Commentaires de Gestion de l’hôtel
24 août 2024 par Sean, Gestion de l’hôtel
Cher Mathieu,Je vous remercie chaleureusement pour vos aimables commentaires sur votre récent séjour à Tru by Hilton Harrisonburg. C'est un plaisir de lire que vous avez apprécié l'hôtel, notre équipe sympathique et courtoise, ainsi que votre chambre moderne et impeccablement propre.Nous sommes ravis que votre arrivée et votre départ se soient déroulés facilement et rapidement, et que votre séjour ait été à la hauteur de vos attentes. Votre satisfaction est notre plus grande récompense.Si vous avez des suggestions ou des commentaires supplémentaires, n'hésitez pas à nous en faire part. Nous serions ravis de vous accueillir à nouveau lors de votre prochain passage à Harrisonburg.Merci encore d'avoir choisi Tru by Hilton Harrisonburg
par un voyageur
Publié le 5 févr. 2024 sur Expedia
Je recommande cet hôtel, très bien.
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Sean, Gestion de l’hôtel
Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience positive à propos de votre séjour au Tru by Hilton Harrisonburg, VA. Nous sommes ravis d'apprendre que vous avez passé un excellent séjour parmi nous et que vous nous recommandez vivement.Votre recommandation signifie beaucoup pour nous, et nous sommes enchantés que vous ayez apprécié votre séjour dans notre hôtel. Nous nous efforçons continuellement de fournir un service de qualité et de créer une expérience mémorable pour nos clients, et c'est un plaisir de voir que notre travail a porté ses fruits.Encore une fois, merci d'avoir choisi Tru by Hilton Harrisonburg, VA.
par un voyageur
Publié le 1 nov. 2024
Commentaires de Gestion de l’hôtel
2 nov. 2024 par Sean, Gestion de l’hôtel
Hi Jocelyn,Thank you so much for the 5 out of 5! We're thrilled to hear you had a great experience with us. Your feedback means a lot, and we hope to welcome you back for another wonderful stay soon!
par un voyageur
Publié le 26 août 2024 sur Expedia
Check out time 11 am is bit inconvenient. Business oriented.
Commentaires de Gestion de l’hôtel
26 août 2024 par Sean, Gestion de l’hôtel
Dear Jogy,Thank you for sharing your feedback with us. I understand that our 11:00 AM checkout time may feel a bit early, especially when you're here for business. We do our best to balance the needs of all our guests, including those arriving later in the day, which is why we have this standard checkout time.However, we always want to ensure that your stay is as comfortable as possible. For future visits, please feel free to request a late checkout, and we’ll do our best to accommodate you based on availability.Your comfort and convenience are important to us, and we appreciate your understanding as we strive to meet the needs of all our guests. Thank you again for staying with us, and we hope to welcome you back to Tru by Hilton Harrisonburg soon.
par un voyageur de Fredericksburg
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Sean, Gestion de l’hôtel
Dear Brian,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a 5 out of 5 stay at Tru by Hilton Harrisonburg. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.If there's anything specific that stood out to you during your stay or if you have any suggestions for how we can make your next visit even better, we'd love to hear from you. Your feedback is invaluable as we strive to provide the best possible experience for all our guests.Thanks again for choosing Tru by Hilton Harrisonburg, and we look forward to welcoming you back on your next trip!
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Sean, Gestion de l’hôtel
Subject: Thank You for Your 10 out of 10 Rating!Dear Thomas,Thank you for rating your stay a perfect 10 out of 10! We’re thrilled to hear that you had such an excellent experience at Tru by Hilton Harrisonburg.Your positive feedback means the world to us, and it motivates our team to keep delivering the best possible service. If there’s anything you’d like to share about your stay or if we can assist you with future reservations, please don’t hesitate to reach out.We can’t wait to welcome you back soon!
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Sean, Gestion de l’hôtel
Dear Rich,Thank you so much for your outstanding 10/10 rating! We're thrilled to hear that you had such a positive experience during your stay at Tru by Hilton Harrisonburg.Your feedback means the world to us, and we're glad that we could meet your expectations. If there's anything else we can do to make your future stays just as great, please don't hesitate to reach out.We look forward to welcoming you back soon!
par un voyageur
Publié le 5 août 2024 sur Expedia
Overall, my stay was good. Unfortunately, the room I stayed in had a hissing sound that I assume was coming from A/C. The noise made it difficult to sleep.
Commentaires de Gestion de l’hôtel
6 août 2024 par Sean, Gestion de l’hôtel
Dear David,Thank you for choosing Tru by Hilton Harrisonburg for your recent stay and for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed our cleanliness, staff, and amenities. However, we are sorry to learn about the hissing noise from the A/C unit that disturbed your sleep. Please accept our apologies for any inconvenience this caused.Our maintenance team has been informed and will investigate the issue promptly to ensure it does not affect future guests. We strive to provide a comfortable and restful experience for all our guests, and your feedback helps us achieve that.We appreciate your understanding and hope to have the opportunity to welcome you back in the future for an even better experience. If you have any other concerns or need assistance with future reservations, please feel free to reach out to us. Thank you once again for staying with us and for your valuable feedback.
par un voyageur de COLLIERVILLE
Publié le 3 août 2024
The staff was very friendly and competent. The room was clean and well-appointed. Convenient to I-81.
Commentaires de Gestion de l’hôtel
3 août 2024 par Sean, Gestion de l’hôtel
Dear Patricia,Thank you for your recent stay at Tru by Hilton Harrisonburg and for taking the time to share your experience!We’re delighted to hear that you found our staff friendly and competent, and that you appreciated the cleanliness and amenities of your room. It's also great to know that our convenient location to I-81 added to your positive experience.Your feedback is invaluable to us, and we always strive to provide the best possible service to our guests. If you have any additional comments or suggestions, we would love to hear them.Thank you once again for choosing Tru by Hilton Harrisonburg. We look forward to welcoming you back in the future!
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
3 août 2024 par Sean, Gestion de l’hôtel
Dear Yukinobu,Thank you for choosing Tru by Hilton Harrisonburg for your recent stay! We're delighted to hear that you had a good experience with us.Your feedback is invaluable, and we're thrilled to know that we met your expectations. If there's anything specific you enjoyed or if you have any suggestions for improvement, we'd love to hear from you. Your insights help us continually enhance our services and ensure a fantastic stay for all our guests.Thank you once again for your stay. We hope to welcome you back soon!
