Note fondée sur 427 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Good overall
Publié le 20 juin 2024 sur HotelsMy only complaint is that the pillows were too small and too soft. It hurt my neck and gave me a headache.
Commentaires de Gestion de l’hôtel
21 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your kind feedback. We apologize for the discomfort caused by the pillows during your stay. Your feedback about their size and firmness is valuable to us, and we will look into improving our pillow options to better accommodate our guests' preferences. We hope to have the opportunity to provide you with a more comfortable experience in the future.Sincerely, Hotel Manager
par un voyageur de Stanford
Publié le 17 juin 2024 sur Expedia
Liked everything. Clean. Convenient.
Commentaires de Gestion de l’hôtel
18 juin 2024 par Hotel Manager., Gestion de l’hôtel
Dear Guest,Thank you for the comments. We're delighted to hear that you liked everything about your stay with us, including the cleanliness and convenience of our property. Providing a clean and comfortable environment is a top priority for us, and it meets your expectations. We look forward to welcoming you back. Sincerely,Hotel Manager.
par un voyageur
Publié le 15 juin 2024 sur Expedia
Refrigerator did not work, several outlets did not work, certain lights did not work. Worst part about it is they already knew about the problems before I even booked the room and failed to mention, especially after I had called hotel to verify my itinerary was received during same day. It was suggested to me to contact Expedia for a partial to full refund by a staff member, since there was no manager on duty. Once Expedia did what they did on there end, the manager of hotel denied to give partial or any type of compensation for the inconvenience. When road traveling with kids it’s necessary to have a working room with a refrigerator, good thing the ice maker in the lobby worked. Recently renovated they say on their website, more like a cover up. Expedia gave me a $25 credit for the inconvenience. Thanks Expedia!
Commentaires de Gestion de l’hôtel
18 juin 2024 par Hotel Manager., Gestion de l’hôtel
Dear Guest,Thanks for your comments. I’m sorry that several issues combined to make your stay less than desirable. We’re involved in a continuous improvement process aimed at making the hotel better than ever before. We take pride in our hotel and in providing a great place to stay for so many guests. I hope you will visit again and see how we’re getting better every day. Sincerely, Hotel Manager.
par un voyageur
Publié le 14 juin 2024 sur Expedia
The clerk Donte was very professional.
Commentaires de Gestion de l’hôtel
14 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your review! We're delighted to hear that Donte provided you with professional service during your stay. We strive to ensure all our guests have a pleasant experience, and it's great to know that Donte's hospitality made a positive impact. We look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Overall nice, not the best for disabilities
Publié le 9 juin 2024 sur HotelsHotel was nice. No elevator which makes it difficult for people with disabilities
Commentaires de Gestion de l’hôtel
11 juin 2024 par Hotel Manager., Gestion de l’hôtel
Dear Larry,Thank you for your stay. It's nice to see that you had an overall good experience. We regret some inconvenience you are concerned about. Every day we take committed actions to ensure that we are the best hotel in the area. Our assurance to you is this: Staying with us again will give you a great experience. Please give us the opportunity to serve you again.Sincerely,Hotel Manager.
par un voyageur
Publié le 9 juin 2024 sur Expedia
Front desk was super nice. Room was clean & comfortable.
Commentaires de Gestion de l’hôtel
11 juin 2024 par Hotel Manager., Gestion de l’hôtel
Dear Robert,Thank you for the great comments. I am so happy that you liked the friendly staff service, clean room and had a good experience. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you again soon.Sincerely,Hotel Manager.
par un voyageur
Publié le 1 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Robin,We want to thank you for sharing such encouraging feedback by giving it a 10-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager
par un voyageur
Publié le 29 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 mai 2024 par Josh G, Gestion de l’hôtel
Thank you for staying with us! We appreciate the time you took to rate your stay with us, and we are delighted to see that we met your expectations. We look forward to seeing you again soon!
par un voyageur
Publié le 27 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 juin 2024 par Hotel Manager., Gestion de l’hôtel
Dear Guest,Thank you for the review. We hope that you had an overall good experience. We regret any inconvenience you faced. We have taken note of these comments to make sure we do better than ever for future guests. Our goal is to provide a consistently superior guest experience. I hope that you will visit us again.Sincerely,Hotel Manager.
par un voyageur
Publié le 25 mai 2024 sur Expedia
The facility appeared like a nice place to stay until I heard mice and seen several roaches running throughout the room on tables and desk there is a few spiders in room as well ! I will not stay here again until everything is corrected ! Thank you !
Commentaires de Gestion de l’hôtel
25 mai 2024 par Hotel Manager., Gestion de l’hôtel
Dear Guest,Thank you for writing the review. We apologize for the unpleasant experience you had during your stay. We will immediately address this matter with our pest control team to rectify the situation and ensure that it doesn't happen again in the future. We take issues like this very seriously, as the comfort and safety of our guests are of utmost importance to us. I hope that you will try us again.Sincerely,Hotel Manager.
