Note fondée sur 912 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par The Crown , Gestion de l’hôtel
Thank you for your review! We look forward to seeing you again!
par un voyageur
A great place to stay but in need of a refurb
Publié le 4 oct. 2024 sur HotelsStayed before 1 year ago and was very satisfied. This year the room smelled musty and a bit like B.O. and everything in general is looking tired and in need of refreshing. Dylan in reception was excellent and nothing was too much trouble. He went up to the room and did his best to get rid of the musty smell. Thank you, Dylan. He offered to change rooms but there was no other twin room free. We were provided with a very welcome upgrade to an executive room for the 2nd night but again the room looked a bit tired but lovely and spacious and smelled ok. Breakfast was very good although whether the person taking our order was trying to be friendly/funny it didn’t come across well because she sounded as if she thought I was asking too much of the kitchen when I ordered both porridge and poached eggs (both of which have to be ordered separately from the buffet). But for the price I think smell aside this is a good hotel.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par The Crown, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We are sorry to hear that your recent stay did not meet the same high standards as your previous visit, especially regarding the room’s condition and musty smell. We truly appreciate your patience and understanding, and we are glad that Dillon provided excellent service and did his best to assist you, including offering an upgrade for your second night.We are also happy to hear that you enjoyed the spaciousness of the executive room and found the breakfast to be very good, though we are sorry the service didn’t quite hit the mark during your breakfast experience. Your comments regarding the room condition and the interaction with staff are important, and we will be sure to address these with the team to ensure improvements are made.Thank you again for your valuable feedback, and we hope to welcome you back in the future for an improved experience!
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par The Crown, Gestion de l’hôtel
Thank you!
par un voyageur
Great characteristic hotel!
Publié le 30 sept. 2024 sur HotelsOur stay here was generally excellent. We managed to get a car parking space although it should be noted that there aren’t many space. The members of staff at reception were all very pleasant. Our room was excellent! I think we got an upgrade because we received a large corner suite with 4 rooms even though we’d only paid for a family room. The room was well appointed although the decor was dated, but in keeping with the hotel. The rooms were very spacious - we even had a four poster bed! The location of the hotel was also very convenient for Harrogate with the centre only a couple of minutes walk away.
The only negatives were that the bed was a little too firm and noise from outside the hotel could be heard due to the old windows. But otherwise we had a good stay.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par The Crown, Gestion de l’hôtel
Thank you so much for sharing your experience with us! We are thrilled to hear that your stay was generally excellent and that you enjoyed the spaciousness of your upgraded corner suite—sounds like the four-poster bed was a nice touch! It is great to know you found the hotel’s location convenient for exploring Harrogate and that the reception team made a positive impression.We appreciate your understanding about the decor being in keeping with the hotel's style, but we also take note of your feedback regarding the firmness of the bed and the outside noise due to the older windows. We will certainly look into these aspects to enhance our guests' comfort.We are glad you had a good stay overall, and we hope to welcome you back soon!
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Very bad, booked in for evening meal. People who did get served in dining room sent meals back as they were inedible. Walked out after waiting over 1/30 for meal ended up in wetherspoons. Breakfast in the morning was cold and undercooked. Hotel is very tired and needs a complete refurbishment .
Commentaires de Gestion de l’hôtel
15 oct. 2024 par The Crown, Gestion de l’hôtel
We are truly sorry to hear about your disappointing experience during your stay. It is clear that we missed the mark, especially regarding your evening meal and breakfast, and we sincerely apologise for the long wait time and the quality of the food. This certainly does not reflect the standards we strive for.Your feedback about the hotel being tired and in need of refurbishment is also noted, and we will be passing it along to the management team for review.We deeply regret the inconvenience caused and appreciate you bringing these issues to our attention. Should you consider giving us another chance, we would love the opportunity to provide you with a much improved experience.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Good location helpful staff Expensive parking
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Reception Team, Gestion de l’hôtel
Hi Trevor,Thank you for your review.We're glad you enjoyed your stay with us and we will pass your compliments on to our staff team. We hope to welcome you back again soon!Kind regards,The Crown
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Reception Team, Gestion de l’hôtel
Hi David,Thank you for your review. We're glad you enjoyed your stay with us and we hope to welcome you back again soon!Kind regards,The Crown
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Reception Team, Gestion de l’hôtel
Hi Andrew,Thanks for your review. We hope to welcome you back again in the future!Kind regards,The Crown
par un voyageur
Publié le 23 sept. 2024 sur Hotels
I and my 5 other friends loved this hotel. It was reasonably priced, the staff were very friendly and efficient, and it was clean and centrally located with easy parking available. Old world elegance. The hallway carpet needed replacing, but all in all it was a wonderful stay.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Reception Team, Gestion de l’hôtel
Hi Sandra,Thank you for your review. We're so pleased you enjoyed your stay with us and we hope to welcome you back again in the future. Kind regards,The Crown
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Bedroom very dated, but clean. Lobby and lounge beautiful
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Reception Team, Gestion de l’hôtel
Hi Liz,Thank you for your review. We'll pass you compliments on to housekeeping and we hope to welcome you back again soon.Kind regards,The Crown
