Note fondée sur 167 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 sept. 2024 sur Expedia
I stay here often as it’s nice, clean and cosy!
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Matt A - Operations Director, Gestion de l’hôtel
Hi James,Thank you for the review and the 5* rating - we are all chuffed you enjoyed your stay - take care and thanks again
par un voyageur
Homely inn
Publié le 20 sept. 2024 sur HotelsAll good
Paid for a superior double
Room a bit smaller than I thought it would be
Think a bit expensive for what’s on offer
However the service was very good
The food at the restaurant was delicious
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Matt A - Operations Director, Gestion de l’hôtel
HiThank you so much for leaving us your thoughts about your recent stay with us at The Castle. I am sorry you felt the room was not up to the value of the price we charged but glad you enjoyed the hospitality we provided. Thank you again for leaving us the feedback because we will definitely factor it into our next managers meeting... all the best...
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Matt A - Operations Director, Gestion de l’hôtel
Hi Amanda,Thank you so much for the 10 out of 10 rating, that is so kind of you. We are all delighted that you enjoyed your stay... thank you...
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Matt A - Operations Director, Gestion de l’hôtel
Hello Mark,We are all delighted that you enjoyed your stay enough to award us a 10 out of 10 rating, wow. Thank you so much, we really appreciate it... all the best...
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Matt A - Operations Director, Gestion de l’hôtel
Hi Andrew,Thank you for choosing to stay at The Castle and for awarding us a 10 out of 10. It is hugely appreciated... take care...
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Matt A - Operations Director, Gestion de l’hôtel
Hi Antonia,Thank you for rating your visit as 8 out of 10. It has left us wondering, however, where we missed your expectations in order to award us a 10 out of 10. We love feedback in order to improve what we do... thank you for choosing to stay with us... all the best...
par un voyageur
Publié le 7 sept. 2024 sur Expedia
room was fine, beer garden brilliant. spoilt by slow service and the waitress not checking certain information, then ordering dessert after having to chase menu then finding out my choice was unavailable.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Matt A - Operations Director, Gestion de l’hôtel
Hi AustenI am so sorry that your stay was spoilt by our failings out front. It was a busy shift with guests spread out every where however we will use your feedback to discuss the points with everyone to see what we could have done differently.Having ordered something, to then be told it is not available is one of my chief annoyances so that makes it even more frustrating that it has happened. Thank you for your review, take care...
par un voyageur
Castle inn - super surprising
Publié le 23 août 2024 sur HotelsCommentaires de Gestion de l’hôtel
25 août 2024 par Matt A - Operations Director, Gestion de l’hôtel
Hi Jonathon.We are so pleased that you enjoyed your stay enough to award us a 10 out if 10. Thank you so much, it is much appreciated....all the best...
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Matt A - Operations Director, Gestion de l’hôtel
Hi Mel,Thank you for awarding us an 8 out of 10 rating following your stay with us, it is much appreciated. it does leave us wondering what we needed to have done to be awarded a 10? Thanks again...
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Matt A - Operations Director, Gestion de l’hôtel
Hi Simon,Thank you so much for rating your stay with us as a 10 out of 10 stay. We are all delighted you enjoyed your visit with us at The Castle... thanks again, take care...
