Note fondée sur 933 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
27 mai 2023 par Marisa., Gestion de l’hôtel
Dear NathalieThank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par gm, Gestion de l’hôtel
Dear N,Thank you for taking the time to leave us a review. We’re thrilled to hear that you enjoyed your stay overall! Your feedback is incredibly valuable to us, and we’re always striving to improve. If there’s anything specific that could have made your experience even better, please don’t hesitate to let us know. We look forward to the opportunity to welcome you back in the future.Best regards,
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Decent one night stay close to restaurants.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par gm, Gestion de l’hôtel
Dear Guest,Thank you so much for your fantastic review! We’re thrilled to hear you had a pleasant one-night stay and found our location convenient for dining options. It’s great to know our efforts are making a positive impact.We’ll be sure to share your kind words with our team. Your feedback motivates us to continue delivering excellent service. We look forward to welcoming you back in the future!Best regards,
par un voyageur
Me encanta el Hilton
Publié le 4 sept. 2024 sur HotelsUn excelente hotel. Es la tercera vez que me quedo cuando voy a Hartford. Esta vez utilicé la piscina. La vista muy bonita. Me encanta el hotel.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par gm, Gestion de l’hôtel
¡Muchas gracias por tu comentario tan positivo!Nos alegra saber que has disfrutado de tu estancia en nuestro hotel por tercera vez y que la piscina y las vistas han sido de tu agrado. Siempre es un placer recibir a huéspedes que valoran nuestro servicio y nuestras instalaciones.Esperamos darte la bienvenida nuevamente en tu próxima visita a Hartford. ¡Hasta pronto!Saludos cordiales,
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Got charged for immenities which there weren’t any. No food options, no fridge or microwave. Parking costs were outrageous. Pillows were so thin that 2 stacked together weren’t the thickness of one regular one. Would not recommend staying here for $300 plus a night
Commentaires de Gestion de l’hôtel
4 sept. 2024 par gm, Gestion de l’hôtel
Hello David,Thank you for sharing your feedback. I’m sorry to hear about the issues you encountered during your stay. We strive to provide a comfortable experience and regret that we fell short of your expectations.We recently completed a full renovation of our guest rooms, including the addition of amenities like microwaves and refrigerators, which are located inside the dresser. I apologize if these amenities were not evident during your stay.Our location in downtown Hartford offers easy access to a variety of local dining options. Additionally, our HNK food outlet features a reimagined menu with quick selections available daily for our guests.Thank you again for your feedback. We will use it to improve our services.Best regards,
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Center of town and accessible.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par gm, Gestion de l’hôtel
Hello Deborah,Thank you for your fantastic review! We’re delighted to hear you enjoyed our central location and accessibility. We look forward to welcoming you back on your next visit.Best regards,
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 sept. 2024 par gm, Gestion de l’hôtel
Hello Guest,Thank you for your feedback and for rating us 4 out of 5. We appreciate your stay and would love to hear more about your experience. If you have any suggestions or specific concerns, please let us know so we can continue to improve.Best regards,
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par gm, Gestion de l’hôtel
Dear Megan,Thank you for your fantastic 5-star rating! We’re thrilled to hear that you had a great experience with us. We’d love to learn more about what made your stay exceptional, as your feedback helps us continue to improve and provide the best service possible.If you have any additional comments or suggestions, please feel free to share them. We look forward to welcoming you back in the future!Best regards,
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par gm, Gestion de l’hôtel
Dear Guest,Thank you for your feedback and the rating of 6 out of 10. We’re sorry to hear that your experience didn’t fully meet your expectations.To help us improve, we would love if you could please provide more details about your stay? Your input will be valuable in enhancing our services.Thank you, and we hope to have the chance to serve you better in the future.
par un voyageur
Publié le 30 août 2024 sur Expedia
Parking is $20 per day whether you leave or not. Beds were not properly cleaned. They gave you one bar of soap and didn’t replace towels. Awful.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par gm, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. I’m truly sorry to hear about your experience during your stay.Regarding the parking fee, it is indeed 19 per day. The garage is owned and managed by the city, and we are pleased to have negotiated a discounted nightly rate for our guests. I understand this may not have been clearly communicated, and I’ll review how we can improve awareness of this cost beyond the current signage.I’m also sorry to hear about the issues with the room amenities. This is certainly not the standard we aim for, and I’ll make sure to pass your comments along to our housekeeping team to address these concerns.Thank you again for bringing these matters to our attention. We hope to have the opportunity to provide you with a better experience in the future.
