Note fondée sur 288 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,5 Service et personnel
3,2 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par serge
Publié le 14 oct. 2014 sur Hotels
par un voyageur
Publié le 27 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Jorge,Thank you for choosing to stay at our RED ROOF INN HARTSELLE. I appreciate your 6/10 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Greg. The staff and I at the Red Roof Inn Hartselle were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thank you for sharing your 5/5 rating with us, Isaac. Our staff at the Red Roof Inn Hartselle was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Savannah,I sincerely apologize that your stay at our RED ROOF INN HARTSELLE didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 12 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 août 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Erick, We at the RED ROOF INN HARTSELLE are sad to see your low scoring of 2/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 10 juill. 2024 sur Expedia
The owner/manager was beyond rude. couldn’t even check in for Hours after the time the itinerary stated
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Audy, Thank you for taking the time to share your feedback regarding your experience with us at the RED ROOF INN HARTSELLE. We sincerely appreciate your comments and we apologize for your less than ideal experience. You indicated the lengthy check in and pointed out the staff was rude. Know that your voice is of huge importance to us and we value your comments which will help us at Red Roof to continuously improve our services and make our guest experiences better. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
par un voyageur
Publié le 24 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juin 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Hello Laura,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Hartselle and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Tianna Red Roof Management RediResponse Specialist
par un voyageur
Publié le 24 juin 2024 sur Expedia
Property needs a deep clean and some updated beds and linens.
Commentaires de Gestion de l’hôtel
25 juin 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Dear Marshall, Thank you for taking the time to share your feedback regarding your recent visit at the Red Roof Inn Hartselle. I was saddened to read that your stay fell short of your expectations. You indicated that you were unsatisfied with the cleanliness of the room and the upkeep of the linens. It is our primary aim to provide our guest with a home away from home experience, so I am very disappointed that was not achieved with you.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,TiannaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 22 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juin 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Hello Lucy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Hartselle and I were disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
