Note fondée sur 572 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Review
Publié le 28 juill. 2024 sur HotelsHorrible. Bottom of bathtub is broken, hole in the wall behind the door. Housekeeping trying to come into the room at 8am with an 11am checkout and a do not disturb sign in the door. Poor breakfast choices.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Manager, Gestion de l’hôtel
Dear Guest, Thank you for sharing your feedback with us. We appreciate your comments and apologize for any inconvenience caused during your stay. Your concerns will be shared with the relevant teams for their review and improvement. We strive to provide a comfortable experience for all guests and regret that we fell short on this occasion. We invite you to contact our management team directly to discuss your stay further.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Room was terrible, floor was pulling up, bathroom door would not close and toilet barely flushed.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Manager, Gestion de l’hôtel
Hello Cam Kounkel, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments have been noted and will be shared with the relevant team for further review and improvement. We hope you will consider giving us another opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Room smelled musty. Was something yellow stuck to the counter top in the bathroom, like it hadn’t been cleaned. Pooled water in the lobby at breakfast, was a hazard
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Manager, Gestion de l’hôtel
Hello Todd, Thank you for sharing your feedback with us. We appreciate you bringing these concerns to our attention and will address them with our housekeeping and maintenance teams accordingly. We strive to ensure a pleasant experience for all our guests and regret any inconvenience caused.
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Very nice people
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Manager, Gestion de l’hôtel
Hello Albert J,Thank you for recognizing our friendly staff. We strive to provide exceptional service to all our guests. We hope to welcome you back in the future for another enjoyable stay.
par un voyageur
Room Review
Publié le 24 juill. 2024 sur HotelsThey could use updated, dark and dreary.
The lady working there was very nice! Also,need a restroom in lobby! We had traveled a long way and hubby really needed to go. At our age, we cannot wait!
The rooms were rather pricey. Online it had a price and was charged more. We’re retired and have a budget!!
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Manager, Gestion de l’hôtel
Hello Shannon, We appreciate your feedback and are pleased to hear you found our staff friendly. Thank you for bringing the need for a restroom in the lobby to our attention. Room rates can vary based on availability and booking conditions. Your comments will be shared with the team for further consideration.
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Overall experience was good.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Manager, Gestion de l’hôtel
Hello Felix,We appreciate your positive feedback and are glad to hear you had a good experience at our hotel. If you have any further comments or suggestions, please don't hesitate to reach out to us.
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Floor in room 226 had damaged flooring. It was wood laminate and appeared to have been heavily damaged by water. Was rough to walk on. Very few items provided for breakfast. No clerk present in the morning
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Manager, Gestion de l’hôtel
Hello Felix, Thank you for sharing your feedback with us. We appreciate you bringing this to our attention and apologize for your experience. We strive to maintain the highest quality standards and will address the issues you mentioned to improve our service. If you have any further concerns, please don't hesitate to reach out to our management team for assistance.
par un voyageur
Publié le 18 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Manager, Gestion de l’hôtel
Hello Tony,We're delighted to hear you enjoyed your stay with us! We look forward to welcoming you back soon for another fantastic experience.
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Filthy place, room smelled, furniture was filthy, too many strange men hanging out around the building. Unsecured. Would never red this place!
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Manager, Gestion de l’hôtel
Hello Carrie,We are sorry to hear about your experience and apologize for any inconvenience. Guest safety is a top priority, and we take all feedback seriously. Your concerns will be shared with the team to address accordingly. Thank you for bringing this to our attention.
par un voyageur
Notsohottra
Publié le 12 juill. 2024 sur HotelsHotel became a hostel for migrant farm workers from Latin America. Up early in the morning to make enough noise to wake everyone up. I counted 15, but could have been more.
If not working, they hung around the hotel since there were no activities planned for them.
Room had hole in wall and bedding was old (but clean)
Front desk was frequently unmanned. You had to call them to the front from a telephone.
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Manager, Gestion de l’hôtel
Dear Guest,We apologize for any inconvenience you experienced during your stay. We strive to provide a variety of accommodations to our guests. Our rooms undergo regular maintenance to ensure a comfortable stay. We appreciate your feedback and will address the points mentioned accordingly.
