Note fondée sur 433 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,0 Propreté de la chambre
2,4 Service et personnel
2,2 Confort de la chambre
1,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 août 2024 sur Hotels
The place was absolutely filthy inside and out. Outside trash cans were over flowing with trash and cigarette butts all over. My first room had dirty linens, lights didn't work, tv didn't work. Moved to second room. The room was covered in mold. Third room was ok. Floors were dirty leaving socks black. No safety lock inside the door, broken, and adjoining room door safety lock was broken. I booked the room for location convenience and the fact that it had a pool and served breakfast. Both pool and breakfast were not available.
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear George,We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager
par un voyageur
Publié le 24 août 2024 sur Expedia
The room wasn’t thoroughly cleaned when we checked in. I found food in the fridge the morning after check-in. Beds were supposed to be changed every 3 days. During our 6-night stay all housekeeping did was give us 2 new towels and empty the trash once.
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Stacy,We’re sorry to hear about the cleanliness issues and the lack of proper housekeeping during your stay. This is not the level of service we aim to provide, and we will address these concerns with our team to ensure improvements are made. Your feedback is important to us, and we appreciate you bringing these matters to our attention. We hope to offer you a much better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 24 août 2024 sur Hotels
MOLD ALL OVER THE BED! Not dirt, not stains, MOLD. This place is so nasty it shouldn't even be allowed to be open. I know cheap motels/hotels can be a little gross sometimes but this place is disgusting, and I could list 10 more things in this room that I've never seen in 20 years of staying at cheap motels/hotels. I thought all the bad reviews were just people being overdramatic, nope they're all accurate. I've never walked out of a hotel I paid for before but there is no amount of money you could pay me to stay in this place. All the response comments from the management saying they will immediately address the issues are a joke, they haven't cleaned or put a dollar into fixing this place. If you're in Havelock please stay anywhere but here!
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Marty,We are truly sorry to hear about your experience. The presence of mold and the overall condition you described are unacceptable and do not meet any standard of cleanliness or safety. We take your concerns very seriously and will escalate them to ensure they are addressed immediately. Your feedback is invaluable for improving our services, and we regret that we did not meet your expectations. Sincerely, Hotel Manager
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. We’re sorry to hear about your experience and regret that we did not meet your expectations. Please contact us directly so we can address your concerns and work towards improving our service. Your satisfaction is important to us.Sincerely, Hotel Manager
par un voyageur
Publié le 19 août 2024 sur Expedia
No receipt available at check out. No cups or glasses available in room. No coffee creamer or sugar in room.
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear William,Thank you for your feedback. We apologize for the inconvenience caused by the lack of a receipt, cups or glasses, and coffee creamer or sugar in your room. These are important amenities, and we will ensure that these issues are addressed. We appreciate you bringing this to our attention and hope to provide a better experience on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 13 août 2024 sur Expedia
Close to my son did not likt charge me twice for my room and did not refund my money
Commentaires de Gestion de l’hôtel
14 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Robert J,Right now, we have noted your comments as mentioned for further review and investigation. Please allow us time to do the necessary verification of your claims. We are sorry for any inconvenience.Sincerely, Hotel Manager
par un voyageur
Probably won’t go back.
Publié le 7 août 2024 sur HotelsThe only decent thing here was the AC worked well, and the water pressure of the shower.
The bed wasn’t comfortable, fridge/freezer did not work, lights flicked on and off, bathroom sink didn’t drain well, mold on the walls, and the TV remote worked half the time.
Commentaires de Gestion de l’hôtel
7 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. We’re glad you appreciated the AC and water pressure. However, we’re sorry to hear about the issues with the bed, fridge/freezer, lights, bathroom sink, mould, and TV remote. We’re addressing these concerns to improve our facilities and provide a better experience. We hope to have the chance to welcome you back.Sincerely, Hotel Manager
par un voyageur
Publié le 5 août 2024 sur Expedia
Smells like dog had piss as you walk to your room u the stairs down the hall, and the room smells 2’!!! Was not a healthy place , can’t believe Expedia’s would promote this hotel!!! Is that the reason why y’all have no refund clause, looks good smells like dog urine, ! Unhealthy I am so sure I’m gonna call Better Business Bureau and report the smelll ! Not Healthy!!!! Thanks, Expedia
Commentaires de Gestion de l’hôtel
11 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We’re deeply sorry to hear about the unpleasant odors and the overall condition of the hotel. This is not the standard we strive for, and we will take immediate action to address these issues. We understand your frustration and appreciate you bringing this to our attention. Please contact us directly so we can discuss this further and work towards a resolution.Sincerely, Hotel Manager
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,We’re overjoyed to receive your 10 out of 10 rating! Your positive feedback motivates us to keep providing top-notch service.Sincerely, Hotel Manager
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Disappointed to say the least!
House keeping not once visited our room, let alone the sheets were dirty and stained (thankfully we brought our own bedding)
Paid for late check out but got harassed to leave not even an hour after normal check out time. I will never do business here again
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jeremy,We’re very sorry to hear about your disappointing experience. It’s unacceptable that housekeeping did not service your room and that you faced issues with dirty sheets and late check-out. We apologize for the inconvenience and discomfort this caused. Your feedback is important, and we will address these concerns with our team to prevent similar issues in the future. We regret that we did not meet your expectations.Sincerely, Hotel Manager
