Note fondée sur 21 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Bay of Plenty
Publié le 23 juill. 2020 sur Wotif
It is pet friendly and lovely to see the animals out the window.
It was neat clean and tidy,but some maintenance requirements were quite visible.
par un voyageur
Hot day no air conditioning , bugs
Publié le 24 févr. 2020 sur HotelsBeware ! It was a hot day when we arrived , no air conditioning . Nobody there to greet us. Open windows with bugs coming in , no window screens. No climate control or AC was very upsetting and uncomfortable . We left after 1 night, hard to sleep. Small shower in bathroom. We only stayed 1 night out of 2. I would hope for a refund of 1 night
Commentaires de Gestion de l’hôtel
24 févr. 2020 par Di, Gestion de l’hôtel
Hi Andrew, thank you for taking the time to review your stay with us which disappoints us immensely. I'm sorry we weren't here on your arrival but your name was on our welcome board and your Cottage unlocked and ready for you. We most definitely DO have air-conditioning in every cottage the large unit is above the couch in the lounge! The shower is of a standard size in NZ and you are the first person to mention it in the 10 years we have owned the business. We live on site so are upset that you never came to see us with your issues. We had no idea that you had left as all the outside lights remained on and all the windows were open throughout the day. I went and closed them the second night as the heavens opened and everything inside was getting wet. We only wish that you had come and spoken to us and then I'm sure we could have made your stay more enjoyable. As you can see from other reviews, our guests have enjoyed their time at Cottages On St Andrews. Warmest regards
par un voyageur
Publié le 9 févr. 2020 sur Hotels
Amazing place for our holiday.
Most lovely thing is the owner do a little booklet by themselves to introduce attractive place nearby.
Hightly recommend to wine lovers, as the location is easy to go.
Commentaires de Gestion de l’hôtel
11 févr. 2020 par Didi, Gestion de l’hôtel
Thank you so much for taking the time to review your stay with us Kai. It was such a pleasure to host you both but you need to stay longer next time so you can explore some of the 50+ wineries in Hawke's Bay
par un voyageur
Farm setting, nice cottages
Publié le 13 juill. 2019 sur HotelsNice setting, pet friendly. Awesome service and location
Commentaires de Gestion de l’hôtel
15 juill. 2019 par Di, Gestion de l’hôtel
Thanks for your kind review Lianne, it's very much appreciated. Warmest regards, Di
par un voyageur de Auckland, NZ
Publié le 25 avr. 2019 sur Expedia
Great property set on quiet rural grounds. Very clean. Great for kids. Close to shops and restaurants. We are a family of 4 with 2 young kids who loved the pool, the animals and the toys/playground. We didn't feel like we had to be out sightseeing all the time as the kids were largely entertained at the accommodation. It was nice and safe so we didn't feel the need to supervise them at all times either. So it was lovely and relaxing for Mum and Dad! The hosts were lovely and very accommodating too.
Commentaires de Gestion de l’hôtel
1 mai 2019 par Di, Gestion de l’hôtel
Thank you so much for taking the time the write this lovely review. You hit the nail on the head. If the children are happy and busy then Mum and Dad can truly relax and that is our aim. We look forward to welcoming you back when you're next in Hawke's Bay. Warmest regards to you and your family.
par un voyageur
Publié le 14 mars 2019 sur Expedia
The only thing that put us off was the welcoming on arrival was less than warm. Everything else was great. Fabulous for families; terrific, clean pool, wonderful farm animals, quiet, very close to a great restaurant "Off the tracks ". Would definitely recommend it. Very clean.
Commentaires de Gestion de l’hôtel
29 avr. 2019 par Di, Gestion de l’hôtel
Thank you so much for your kind review and I'm so sorry you didn't feel like I was welcoming on your arrival. The truth is that I was totally surprised to find you in our home as you hadn't rung the bell at reception as requested by the sign on the front door. I sincerely apologise that the shock I experienced was translated to a lack of welcome. We're very pleased that enjoyed the rest of your stay. Warmest regards, Di
par un voyageur
Not so good
Publié le 27 janv. 2019 sur HotelsI am not a fussy person, I have given 5 star reviews to 3 star properties IF I feel that they provide outstanding value for money. That is definitely not the case with this property however. We stayed in a 2 bedroom family cottage for 2 nights for $340 a night so I had reasonable expectations.
First the positives: The beds were comfortable so we slept well, the pool was great (being the middle of summer) and the setting was nice.
Now the negatives: For a "family" cottage, at that price, I would expect an oven, possibly a dishwasher (at least a dish drawer) and even a washing machine and clothes dryer. I stay in apartments all across NZ and the world and have these amenities in my room, for a lesser price than this. The shower head was filthy, caked in mold and clearly had not been cleaned in a long time. It was not a nice experience to shower under that! Then there were more minor gripes, like the saucepan handles being loose and felt unsafe to hold with hot liquid in them, the bedside lamps didn't appear to have switches on them (not obviously anyway). Upon checkout there was no one to be found to discuss these issues, let alone pay the account. I had to pay it online after I left the property.
For $340 a night I would not stay here again.
Commentaires de Gestion de l’hôtel
2 févr. 2019 par Di, Gestion de l’hôtel
Hi Veronica and thank you for taking the time to review our property. We appreciate any feedback we get from our guests. We're glad you enjoyed the beds, pool and setting. I will now address your negatives: 1. Our 3 bdrm cottage has a full oven, dishwasher, fridge freezer etc but there isn't enough room in the 2 bdrm cottages for those added extras and they have never been asked for previously. 2. We have checked the shower head and it is NOT mould. Yes, I agree it was black in areas but that is from bore water minerals. We have replaced the shower head in case any other guests feel the same as you, so thank you. 3. Yes one of the 4 saucepan handles did need to be tightened a 1/4 of a turn to make it a tight fit. 4. The bedside lamp issue has astonished me as they are 'touch' lamps but upon inspection, neither of them worked, even though the light bulbs were working fine. I then tested our 2 'touch' lamps in our main house only to find they aren't working either. I am at a loss for words as to why 4 of them would stop working at the same time. These will all be replaced today with 'switch' lamps. We're sorry you don't think the $340 is value for money. They 2 bedroom cottages are priced for 4 guests = $85 person per night, whereby only 2 of you stayed in the cottage. We could have given you a 1 bedroom option for $250 per night or the Studio Unit for $175 per night. Once again, thank you for your feedback as it gives us the opportunity to fix any problems. Warmest regards, Di
par un voyageur
Publié le 11 nov. 2018 sur Wotif
Loved the animals and playground for my son.
Great place to relax.
Commentaires de Gestion de l’hôtel
14 nov. 2018 par Di, Gestion de l’hôtel
Thanks for taking the time to review. We're glad you enjoyed your stay and look forward to hopefully hosting you again in the future. Warmest regards
par un voyageur
Publié le 26 août 2018 sur Expedia
Lovely quiet location but close to shops & restaurants. A wonderful place to stay with young kids.
Commentaires de Gestion de l’hôtel
29 août 2018 par Di, Gestion de l’hôtel
Thank you for taking the time to review your stay with us. It is very much appreciated and we hope we can accommodate you again some time in the future. Warmest regards, di
Recommandé
pour Tout le mondepar un voyageur de Vancouver Island BC
Just what we wanted!
Publié le 16 févr. 2018 sur ExpediaI read reviews before I book and hope for the best. St Andrews Cottages was a lovely surprise. The cottage was clean, private, and self contained on a beautiful five acre property. I only wish we could have stayed longer. I highly recommend these cottages!
Commentaires de Gestion de l’hôtel
12 mars 2018 par Di, Gestion de l’hôtel
Hi Heather and thank you so much for your kind review. We wish you could have stayed longer too. Hopefully next time. Warmest regards, Di
