Note fondée sur 510 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 août 2024 sur Expedia
When I checked in, my room wasn’t clean. I was checked in at 3:30pm and had to wait an additional hour & a half to get back into my room. Despite cleaning my room, they forgot to check my fridge. I was going to put my bottled water in there but there was old bananas that turned black and old yogurt. I told the cleaning lady Saturday and Sunday and nobody came to clean my fridge! Overall bad experience for me! It’s like your staff don’t care! Even when I told the front desk manager she didn’t care!
Commentaires de Gestion de l’hôtel
7 août 2024 par General Manager, Gestion de l’hôtel
Justin,We are sorry this happened to you. We did try to make it right but unfortunately, we can't touch any of your belongings if they were already in the room hence why the fridge wasn't clean. I didn't happen to see you come down that night to say the fridge wasn't clean to make it right. Hopefully, we will see you again in the future!
par un voyageur
Good Location in Havre.
Publié le 6 août 2024 sur HotelsIt was fine for the one night. The breakfast was good and the room was clean.
Commentaires de Gestion de l’hôtel
7 août 2024 par General Manager, Gestion de l’hôtel
Brian,Thank you for the review! We are glad you enjoyed your stay and hope to see you again soon!
par un voyageur
Publié le 3 août 2024 sur Expedia
Really needs updating.
Commentaires de Gestion de l’hôtel
5 août 2024 par General Manager, Gestion de l’hôtel
Dawn,Thank you for the review! We are currently doing updates as fast as we can. We hope to see you again soon!
par un voyageur
Publié le 31 juill. 2024 sur Expedia
This property is in dire need of maintenance. I told my kids not to lean on the bathroom counter for fear that it would fall off the wall.
Commentaires de Gestion de l’hôtel
2 août 2024 par General Manager, Gestion de l’hôtel
Sara,We are sorry to hear about the sink! We are getting into these room's each day one by one and fixing things that need to be fixed. We hope you will give us another try again soon!
par un voyageur
Publié le 30 juill. 2024 sur Hotels
breakfast was iffy at best. Hotel failed to post that the hot tub appears to be closed. and quite disappointed to find the pool still covered up not ready for use at 8:30 in the morning.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par General Manager, Gestion de l’hôtel
Karen,The hot tub has been off of our website for quite a while. Our pool doesn't open until 10 because we have guest rooms near the pool this ensures that they get the same amount of rest as everyone else. We hope to see you again in the future!
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Room was not finished! No table. Construction issues
Commentaires de Gestion de l’hôtel
25 juill. 2024 par General Manager, Gestion de l’hôtel
Mary,We are sorry to hear this. What room were you in? We hope you will give us another shot next time!
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Gestion de l’hôtel
Jennie,Thank you for the review! We look forward to seeing you again soon!
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Gestion de l’hôtel
Roman,Thank you for staying with us. Is there something you didn't particularly like about your stay?
par un voyageur
Publié le 17 juill. 2024 sur Expedia
The renovations added a unique character to each room.
Commentaires de Gestion de l’hôtel
19 juill. 2024 par General Manager, Gestion de l’hôtel
Nathan,Thank you so much for the kind review! We hope you enjoyed you stay and that you come again soon.
par un voyageur
Publié le 16 juill. 2024 sur Expedia
We booked an accessible room and did not receive one. One member of the group was algeric to pets and we received a pet room. We asked to change rooms, but the hotel staff were unhelpful. Stay at a different hotel.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par General Manager, Gestion de l’hôtel
Amber,We are very sorry this happened. On our end it said you booked a NQQP which is a pet room. We would've happily switched you rooms if we had them available. Again, we apologize for the inconvenience.
